SureStay by Best Western Blythe - Blythe, California

Mora WaterMeadow

Fine if you’re on a budget, but be warned they advertise their amenities as having a pool, hot tub, breakfast and ice machines…. They don’t actually have any of those. The pool was drained, no ice machine to be seen, and when we went to “breakfast” as stated on Best Wasterns website they told us they don’t have anything. As a mom with kids that travel with me I always book rooms with breakfast for my kids, so I was VERY unhappy to find no breakfast when I paid for a room with it.

*EDITED: I DON’T THINK THEY REALLY TAKE REVIEWS SERIOUSLY!!!!! READ MORE OF THESE RECENT REVIEWS AND SEE HOW LONG ITS TAKEN THEM TO “SOLVE” THESE SIMILAR ISSUES!!!! ITS BEEN MONTHS OF THE SAME PROBLEMS!!! Yikes ? *

Das Rfc

This was pretty bad to be honest. We showed up and were told that the pool and jacuzzi weren't working. It was 47c outside and one if the reasons we booked this place was for they facilities. The girl was very apologetic and took $15 off our stay. We then went to our room and the A/C is usually on fan so the room doesn't take to long to cool off but everything was turned off even the alarm clock so the room was stifling hot. We went for breakfast the next morning to be met with a sign in the window saying there was no breakfast being served. We went into ask the receptionist what was the issue but it was another girl who had a real bad attitude and clearly couldn't be bothered with us asking about the lack of breakfast. She said I'll take another $10 off your room,only after we asked would we get a price reduction. I understand that you can't be bothered with guests asking the same questions but we are paying customs who came to your hotel because it was advertised as having these facilities. If you don't want to deal with guests who are annoyed at the lack of services(that we have paid for) then find another job. SIMPLE!! And check the attitude. So we got $25 off but we would rather have the pool/jacuzzi and breakfast and you can keep you 25 bucks. So let's be clear there is NO POOL OR JACUZZI at this hotel and won't be for the foreseeable future. I would swerve this place and go somewhere else. Just not worth the hassle.

Cassie Stewart

Where to start with this....we checked in after a 16 hour flight and 3 hour drive for a few hours to get some sleep before driving the rest of the way home and it was AWFUL. Check in took an abnormally long time for being 3am and the only ones there. AND when we arrived there was another guest's information just sitting on the counter that had their address, contact info etc all displayed for complete strangers to see. Then, the room we were given had a DO NOT DISTURB sign on the door and we were concerned someone was already staying there but we went inside to check and the bed was unmade and very obvious someone had been staying there and the room not been cleaned before given to us. Back at the lobby we informed him and before he got us a new room I insisted on a refund and staying elsewhere and he was very pushy saying "no, no it's okay the room is good I will go there with you to make sure" so reluctantly we stayed after voicing several times we'd rather get a refund and go somewhere else. Once in the room is appeared "clean" if that's what you want to call it. Room was very run down, the door would not latch unless you slammed it shut VERY hard, the bathroom had no soap to wash your hands, the AC made god awful noises all night (rattling, shaking, buzzing, all sorts of things). The pillows were very small, the TV didn't work at all, the light switch to the room does nothing you have to go into the room all the way to manually turn on a lamp to see. Just terrible experience all around. Oh, and not to mention the pool was shut down and completely empty.

Katherine Oetken Kathe Oetken

Hotel was not even close as the photos online. Where to start? Pool was shut down and we were told it had been down for a great deal of time. OK, upper management failed to notify future customers. We went to the room anyway. Gap around room door, bottom stripping torn away. Bugs in bathroom. Generally really run down. The worst was the smell. I had to go outside in the heat to make phone calls to try and find another place. We ended up driving to Parker (about 45 min north). Much better Best Western there. There is another Best Western in Blythe. I would check that place out. Stay away from this motel! Believe me. I'm not real picky. This place should be torn down and rebuilt.

Annadela Morataya Argueta-Baca

Please save yourself the hassle of booking here. Upon checking in i headed over to the room and the beds were undone and had dirty linen as if someone was staying there. I had to use the restroom (as I had driven 5hrs) and to my surprise there was also no towels or toilet paper. I headed over to reception and requested another room as I thought maybe they mistakenly gave me an uncleaned room … I was then given keys to a second room and AGAIN the beds undone and no towels and the floors also seemed dirty/not vaccumed. I headed over to reception a 2nd time and stated I would be canceling my reservation the middle eastern guy up front insisted on my stay and stated he would give me another room and he would go with me to make sure its clean … we get there and guess what!? Yupp another room with the bed undone and no towels AND it was a 1 king bed when i clearly stated i needed two beds as i would be sharing it with a coworker. And not to mention the receptionist also let me know they no longer offer breakfast and the pool does not work. I had to spend nearly an hour with customer service to receive my refund. Worst hotel ever in my experience.

Tamishankel

Avoid at all cost they will pick your card then blame you !! Yes it's a dump after you anger them but questioning them overxand over they retaliate by refusing to provide wash cloths, coffee packs ice clean fitted sheet stating we don't have any " my husband is disabled massive stroke no wash cloths in room on arrival sheets didnt fit they refused him basic daily needs they kept saying we don't have any I did not sleep.much because we were afraid they would do something to our truck also when we were gave a discussion about confirmation notes payment departed etc I went to get cash they call the law. Nothing done no.report they didn't even talk to me I walk in they leave stated" were out of here" I guess more intimidation from managervbecause she wanted to kick us out and NOT honour the agreement I had made the night before that was one notes on my account

""

Positive: The staff was very nice! Negative: Their AC units did not work well, the toilet in our room would flush brown water and there was urine on the toilet seat upon check in.

Mimi Rayburn

This place has zero business being open at all!! The bedding is disgusting, torn up and doesn't fit the bed. Floors were absolutely filthy. No hot water at all. No continental breakfast. Save your money and go elsewhere.