Florida Power & Light Company - Fort Myers, Florida

Michael V.

Past 2 months A/C had been off but yet my bill continues to rise like crazy!! Calling them useless!!. Automated phone system is worse. Crazy to think a company like this gets away with shit like that.

Jeremy W.

they think this is how you leave a customers property. I have called everyday since they left my property like this and talked to employees, managers, etc... they are a monopoly so they don't care at all. we need to vote out the republicans that are so obviously bought and paid for by these corp. scammers.

Timothy C.

Power went off at 9.. Message online said service should be back at 10:30. Was on 30 minutes later. Mixed bag of customer service staff like any other utility company in the country from stellar, to apathetic. Had this in Arizona too, so hot with everyone running A/C ,power was always going out . I’m sure crews were overworked and doing the best they could. Hey, I’m just thankful for air conditioning.

austin B.

Worst company ever glad you fixed all the rich neighborhoods before you let us poors starve you trash

Austin A.

Worst customer service I have ever received.

Customer service reps could have cared less about the situation and proceeded to not only help but contribute to making the situation worst.

45 minute wait times along with a waste of time automation directory to get absolutely no help at all.

Do not recommend.

Doug H.

What better status in life but to operate a monopoly.

I closed my account after moving from my apartment. I called and made a "final payment" over the phone, but they turned over a $13 charge to a collection agency 3 months later. I then called to settle the charge and was given nothing but "I'm sorry but..."

I know this review does nothing since there's no competition. You don't have a choice. Tread lightly. Best of luck.

Christine M.

FpL were awesome! We had a power outage last night, they came out and restored power in the middle of the night AND sent a full crew to take away the multiple branches they had to cut down . They were SO efficient and took the time to clean up afterwards. They showed lots of integrity!!

Steven N.

Probably the worst provider of electrical service in the world.

The power literally goes off multiple times a day, every day of the week during the summer. You see we have daily thunderstorms, which FPL blames for the brief interruptions in service (most last under one minute).

The problem is they simply don't care about reliable electrical service and they think we are idiots. Don't they realize we have friends in other neighborhoods that experience the same thunderstorms and don't experience the repeated daily loss of power? Don't they realize that we have family in other cities served by FPL, that we ourselves own other property in Fort Myers, and that we have lived in many places in the U.S.? All of these places have thunderstorms, yet somehow manage to keep the power on. We are not talking about downed lines, it is simply lightning strikes causing voltage fluctuations that trip the FPL breakers and briefly interrupts the power only in a certain part of Fort Myers grid.

Instead of owning the problem, that the FPL electrical service around the Alico Center Road core is completely inadequate, they simply blame the weather. FPL is too cheap to fix the problem. Why should I pay for absolutely abysmal service? Oh yeah, they are a monopoly.

We have many visitors from small villages in third world countries that are shocked at how poor the electrical service is here. The utility companies in rural India, China and Mexico manage to maintain power during lightning storms, but not FPL. They might live in hovels at the end of dirt roads, but at least they have reliable power. Although FPL is a laughingstock of a company, the joke is really on its customers.