RCS & Company Inc - Cape Coral, Florida

Rodney M.

RCS was very professional and installed an outlet on a boat dock. It was a small job, however, they showed up, provided a fair price, and were able to perform the installation the same day. I was very happy with the communication, price, and work.

Luis M.

Very reliable company!

I spoke with the owner, Rafael, and he gave me a very reasonable price to repair my rusted generator. One week after that, my generator looks like new (new chassis and new pad). However, it was a lot of work because they had to disassemble and raise the unit (very hard to do when dealing with rusted parts and screws). Again my chassis, pad and partitions were badly rusted (see pictures).
These guys do this all the time and the do it well. They are pretty good!!

BTW, I'm not getting paid for this review. I'm just happy that they fixed my standby generator so fast and they did a very clean/solid work. It saved me thousands (instead of buying a new one) because my generator was running good, but it was in pretty bad shape when it comes to rust.

I am an electrician and can I easily see that they did a very solid job. Again, I was very impressed by the work Miguel and Victor Luis did on my generator.
Thank you guys!

Fred W.

We had an issue with a strange noise coming from our electrical panel. Tech ( Daniel ) showed up on time, was very professional, polite and knew his business. I feel he went he went "the extra mile" looking for our problem. He determined what the issue was (not the generator) and made several suggestions as to resolving the problem. I will be doing business with this company going forward after dealing with a different electric company for my Briggs and Stratton Generator. Fred Wagner Cape Coral FL

Diane H.

We want to thank Rafael for providing us with quick emergency service on our generator. We also want to thank our technician Fernando who was able fix our generator and having it up and unning in a short time period. Fernando was quick to determine the problem and very polite and cleaned up the area. We would highly recommend this company.

Steve K.

TLDR: Can’t recommend them for RV Onan generator repairs as they don’t seem to be qualified. Also poor communication and customer service. And questionable review online posted by owner (or his son?).

I am a full-time RVer and hired RCS for some generator repairs. Their website suggested they were familiar with both RVs and Onan generators. I cannot recommend them repairs in that space, and personally would not use them for anything.

I was in southern Florida when my generator started acting up, shutting down after a few months. I needed someone ASAP as I was going to be heading overseas on vacation for two months and needed the generator available for back-up power if the solar didn’t keep up.

On May 6, I put a request in online for a mobile service call and selected “troubleshooting and maintenance” as I wasn’t sure of the exact problem. From what I had read it could have been just a maintenance issue (filters, etc.) or a faulty fuel pump. The cost for the service call was $565. Two guys showed up May 7 (it was for a mobile service call) and did some system checks. After about an hour they said “its an error ##” and that I “needed a new fuel pump.” They said the office would be in touch with me on next steps.

It wasn’t until May 16th that I heard from them again, when they sent a quote for $2240. This quote seemed excessive (I subsequently priced the fuel pump replacement at about $1000) but by then I was in Europe and so I went ahead with it. They noted that the cost included $180 for express shipping and that one was in stock so I should have it in about a week.
After not hearing from them for several weeks I followed up around June 4 and was told they did have the new pump. When I complained that I had paid express shipping they agreed to refund me $150 of the shipping cost.

Around June 11 they finally got out to replace the pump. Later that day I got a text from them with a quote for $1800 to remove the generator to take to their shop to do the replacement. I was dumbfounded and even asked if they were a scam. I told them I wanted to cancel the whole order. They then got back to me that they would finish at no additional charge. My belief was I paid what already appeared to be an excessive fee for a new fuel pump. If the generator had to be removed to install it they should have knows that up front.

On June 17 they let me know they had completed the fuel pump that there was now a problem with the controller and that it needed to be replaced. They promptly sent me an invoice for $5000. The owner had texted me this info. I asked him to document the work they had done. He said it would be a lengthy discussion he could not do over text. I asked that maybe he could write it up for me over the next few days but that I would need to continue the repair elsewhere as we were returning from vacation in 2 days and would need to leave the area then. I didn’t not hear anything back from him.

We took the generator to another repair shop. They noted something wasn’t hooked up properly and fixed it. Everything has worked fine ever since.

They still owed me the $150 refund on the shipping. They sent the first check to the wrong address. They sent the replacement check without a stamp and it got returned to them. Finally I got the check a few days ago.

Also, I noticed that within some of the posted reviews online one of the glowing reviews was actually written by the owner (or his son). Had I noticed that upfront I would not have chosen them.

Dennis W.

GREAT SERVICE! I tested my generator on October 8th in preparation for Milton. Could not get it started. It is a newer generator. I ran it in July, and it was fine. But of course, the day before Milton, it does not start. I called numerous companies that - understandably - were not able to help. RCS returned my call and had a tech arrive at my home a few hours later. He diagnosed the problem and determined that it needed repair in their shop. He took it back with him, they repaired it and delivered it THIS MORNING October 9th! 5,000 STARS!!!!!

Jessica P.

RCS & Company went above and beyond to schedule us quickly to replace our electrical panel. The electricians were very courteous and did a wonderful job and even cleaned up the space before they left. If we need an electrician in the future we will definitely call RCS & Company.

Platinum H.

Carlos was extremely professional and knowledgeable. I was glad I found this company to help me with my Onan 5500 Generator. Thank you very much.