Better Business Bureau Serving West Florida - Clearwater, Florida

Judi Bulmer

I had an issue with “Dangle It” of Clearwater, FL who failed to deliver two (Christmas gift) orders I had placed in 11/24 and 12/24. It was virtually impossible to reach the company and I had no recourse. I filed a complaint with the BBB on 1/7/25. They promptly responded (1/8/25 @ 8:32AM) and opened a file on my case. Within three days, “Dangle It” refunded my money for one order and fast tracked my woefully delayed second order. It arrived today, 1/10/25. Was it a coincidence that I received a swift resolution to my complaint three days after contacting BBB? I think not! This is the second time I used the BBB
to help resolve issues with unethical businesses. I’ve been extremely pleased with how easy the process is to file a complaint, the diligence and immediate response to my request, as well as a quick resolution by BBB. Excellent experience!

John Bojonny

Leaf Home Water Solutions Tampa installed a whole home system and the water has tasted great and it feels softer. Steve, my installer called to check up on me and my family after the last hurricane. Great customer relationship management.

Andrea C

Thank you so much for assisting me with a complaint and dispute with a company. After 4 months of reaching out to this company, and the company refusing to call me or respond to my emails, I filed a complaint with BBB. Within less than 24 hours of the BBB sending my complaint to the corporate office, I got a respectful email apologizing for our experience, crediting our account and acknowledging that our account was officially closed, as we had requested. we cannot thank the BBB enough.We never would have gotten this response without your help.I hope other people do not hesitate to file legitimate business complaints with the BBB.

Ric V

Dropped off supporting documents for a complaint with a a/c business in largo Florida. BBB very accommodating to customer service issues.

M A

3 BBB complaints for Scammers-did NOTHING for me. Absolutely NOTHING -except waste my time. Slow,lazy workers. CLOWN SHOW.
The responses did NOT address the issues prompting the complaints. Answers are usual evasive responses like politicians, attorneys,and criminals make . I got a call on my phone with message to call back, I called back and left message. No communication since. Case closed. WHAT A JOKE!

Charles Weibel

I once rated this "business" 5 stars, that was a mistake. I should have kept with my original thoughts. After dealing with this modern day mob, out looking to score protection money from reputable businesses. My mind has been changed and they are not good people. The BBB is so full of themselves they don't even follow the practices they insist other businesses follow. Anyone who thinks the BBB is fair and impartial has not looked into this scam. Horrible people running a scam, shaking down actual businesses that proceed a product or a service.

Original review below.

I have never been a fan of the BBB, personally I do not understand a business model where business pay to be "accredited" with them. It all seems a little sketchy to me.
I have never filed any complaints against a business myself but I do own a business that was targeted with complaints and while some are still ongoing, just the fact that I could pick up the phone and speak to a person who explained the entire process, I have a new respect for them. I still question how they can be a neutral third party when one side is literally paying them, but as a business owner that does not pay for their service I do feel like my situation was handled fairly and professionally, which is all anyone can ask for.

Stephanie

Elite Plumbing of FL be cautious! We had a hot water heater installed on Nov 1, 2023 (our old one was leaking). Found this plumber on Angi's list. Every time I took a shower and had to wash my hair the water ran cold. They came out a few times, once they said it needed a new mixer. When I called again the guy said it needed a new shower valve, trim and plate or a new cartridge, didn't have any issues with this before. We have a single handle shower handle. But since a guy was here anyway my husband had a new cartridge installed which cost us $300.00. The handle was now very hard to push in and out. When I called again I said I would contact the manufacturer of the water heater but the cartridge was extremely hard to pull out. The owner Kenny texted me and said he was out of town but will be back that Friday and call me to set up an appointment - he never did. When we needed two hands to pull the handle out my husband called Kenny and made an appointment on a Monday at 10:00 am, he never called or showed up. This is the guy who preached how he loved his community and people, never overcharged, and on and on! Finally called someone else in to look at the issues, and they were a simple fix. The only thing wrong with the hot water heater was to have the temperature adjusted and the cartridge was installed wrong! When reinstalled it works fine. Rather than have a happy customer Kenny decided not to bother any more and just ghost us!

KaSha

I have often read complaints on the BBB site, but did not really know if it was a viable way to get a complaint with a large company addressed. Well let me assure you that it is most EFFECTIVE. The BBB responded to me very quickly communicating my concerns to the company. After communicating with the BBB. the company quickly agreed with my initial option for resolution, that they had refused when I was working directly with them. There were a few hiccups along the way; however, my representative at the BBB stayed in contact with me until the issue was thoroughly resolved. The Merchandise has been picked up by the merchant as a return and I received a FULL REFUND, that has already been reflected on my credit card statement.

I strongly recommend using the BBB if you are unable to resolve an issue with a company. I truly appreciate their assistance as I had exhausted all of my options with the company and was not sure what to do next.