Lakeland Habitat ReStore - Lakeland, Florida

Brenda C.

Walked in Habitat for Humanity Store the first time this afternoon ( made it 13 minutes before "closing"). I was referred by my friend who told me how they have a good deal on small household appliances and light fixtures for my dining room and kitchen.

They close at 5 PM. I. Walked in at 4:47 and the two older women behind the counter yelled out at me "um mam'm we are closing in ten minutes"
Then I thought to myself, that is no way to "greet" anyone. I didn't turn to them or acknowledge them because they addressed me rudely.

Then is when it really got intentionally rude and unbelievable. I went in to simply look at what all they had. Every minute or two I would hear them yell out and even this younger women who started to chime in " you have 9 minutes" then a minute (or less later) "you have 8 minutes" and so it went every minute (or less) while I was quickly walking around to see what all the store simply just had and sold.

As every minute (or less) progressed they would continue to yell out at me which was extremely rude, lacking of any customer service skills, or any other type of being polite in general.

I walked out of the store 4 minutes till "CLOSING" and as I was a few steps away from the door clearly leaving one of the women said "Oh thank God she is leaving" intentionally loud enough for me to hear her.

Now I sit in the parking lot at 5:07 byside myself thinking how much these people must dislike their job working here because they could not wait to leave and get out of this place as early as they must have planned on leaving early. It is now 5:08 all the employees have been gone for 6 minutes as I watched them run out the door and talk in the parking lot after they locked the door 2 minutes early.

These people need to take a Basic customer service course on how to treat and simply talk to people who walk in their store.

Naz &. E.

This place used to be a very good place to buy affordable hand me downs to fix any type of small project.

But lately here everything is as expensive as going to any giant retailer !!

For instance there Henry driveway asphalt sealer is at $50 a 5# bucket with NO RETURNS if u bought too much compared to the $53.99 at the store!!

Vivian B.

The ultimate junk store. Prices are not the bargain you would think you would find since the store is filled with donated items.

There are a few surprises but each was in deplorable condition.

cecelia D.

YOURE KIDDING ME!!! BEST STORE EVER! The furniture there is SOOOO nice, and SERIOUSLY CHEAP! We were planning to spend 1000 bucks on a new couch that was half the size of the one I just bought here for 230!! It’s great quality just needs a wash. Priscilla was incredibly helpful and the entire staff was filled with such kindness. Love this place, can’t say anything bad!

Alyssa

5 stars for friendliness. I understand that proceeds go to a good cause but the prices were too high for the furniture and appliances I looked at. Reverend Tim showed me around the store, he knows his antiques and has a good heart. If you love Victorian style antiques there are plenty for such a small space. Would definitely recommend going on a day where there’s deals if you’re in a pinch.

cee

The worst ReStore I've been to along east corridor. Barbara the " manager " can't make decisions. The pricing is OUTRAGEOUS. the CEO has created an antique store with antique prices! Only dealers can afford this stuff. Nobody knows nothing. Items are not priced oh well you can't buy it. That's it. Just oh well because noone calls.

If I had time I would report this store to corporate. The heaviest items are stored in top shelf does that make sense?

The store needs a whole new staff. There are only two associates that treat you with kindness n respect. The others have such an attitude wint speak even when you walk in the door!

Becki S.

Needed some drywall anchors so I figured I'd come to the habitat store instead of going to a big box retailer. The store is extremely messy in comparison to what it used to be a couple of years ago nothing is in the correct spot. I looked and looked for at least 20 minutes for some drywall anchors and was told that the only anchors that they sell are in bundles of miscellaneous screw and nail boxrs. I explain that I only needed literally six drywall anchors and asked if there was any way they could do a better price on One of the containers that had a lot of anchors in it or if they could open the package and get out maybe 10 or 20 anchors and I'd buy a package of 10 or 20. They were extremely unaccommodating and rude and told me "no that's the price that's on it". I asked to speak with a supervisor or manager and the lady said "you don't need to". So I left.
This is not the same habitat store it used to be a couple of years ago. Everything is super expensive, they were asking $12 for a basic size storage tote that was broken on the side, $6 a piece for cabinet drawer pulls USED, $400+ for exterior doors that were very much used.
I won't waste my time here again... I guess I will be on my way to a big box retailer for my drywall anchors!

Develop W. D.

The prices are absurd. Selling free USPS boxes. A $7 hose for $12? This place is insane. Dan Marino display for $7800.