System Service and Engineering- A Fidelity Company - Lynn Haven, Florida

gladatlast

Most unprofessional technicians I have dealt with in 30 years. Be aware. This company will cost you more money than whatever your original problem was. They are about the only ones locally who will respond to emergencies, but the damage they cause along the way is not worth it.

Markus B.

Home owner and business owner beware! These guys will overcharge, break your equipment, then charge again to “fix it”! Then they will constantly threaten you with attorneys and credit bureaus if you challenge their unprofessional and unethical charges and practices. Plus, the right hand has no idea what the left hand is doing!

Vladimir A.

Place in order for repair AC unit at my condo, The technician guy come in an hour , very fast. He check my AC and recommended add freon and in 40 min repair has been done. I was surprise how quick they solve my problem. Also, the management this Company is responsible and quick take care my future maintenance. I would strongly recommended this Company for all, who got problem with AC, water heater as a professional service and good take care in a future, do maintenance to prevent any problem.Thanks for everyone for read my review.I am add my review,2 days ago my water heater was blow up, try contact several company to solve my problem, only this company was proper response and replace water heater with reasonable price! very exited to have them helping me! proudly recommended!

Marcy B.

Came today, Sunday, to fix a AC drain that was leaking into my daughter’s room. Technician was there quickly and was very courteous and professional. So thankful they were available after hours. Absolutely recommend!

Katie

Customer service to discuss billing questions is nonexistent. I had 3 items that needed to be fix and the plumber only fixed 1 of them and actually made the other 2 items worse. Plumber was present on property for 45mins but I was charged almost 3 hours worth of labor (he did not need to leave to go buy parts or anything). I responded to the invoice the day that it was received to inquire why the additional hours to which the response was the message would be forwarded to the supervisor. Two days later I received a call from the same woman (Faith) asking me how I wanted to pay and I told her I was still waiting on the supervisors response. Another week goes by without any word. I ended up paying the full amount (extra charges for an unsatisfactory job) due to not wanting any late fees and being fed up with waiting around for any sort of response. Will plan to find another service provider for future.

Edward R.

I decided to give them two stars because in the past I have been satisfied and receive good service.

That’s why I called them first when the air conditioner suddenly went out in our condo. I had guests in there and I mediately put portable coolers in because I knew it would be at least a few days before a new air conditioner could be installed.

If they would’ve said,

“Here’s the contact information of our best competition. We’re just too busy to help right now.”

That would’ve been a lot better.

Follow up was spotty, inconsistent, or not at all. When I finally did get a bid for a new system their quote was $9000 more then what I eventually ended up paying from a quality company in the area. You can read my review on Quincy Heating & Air there. That’s almost double what Quincy Heating and Air charged.

They did pack quickly and replace the water heater. But I had requested for them to replace it with 120 gallon tank which was in there already. They charge me $2800 so I figured that must’ve been for that extra large tank. I just got back to the condo this week making sure everything’s OK and I have an 80 gallon water heater instead.

Ironically, after leaving three desperate text messages with the sales person helping me, I’m trying to call them with no response, three weeks later he finally got back to me and wanted to know how we could go forward with them so I’ll be my air conditioning problem.

I can tell by the reviews that others have posted that this has been a good company in the past. Maybe this season was extra hard for them. Hopefully this is a wake up call and they can get it together.

Kaylyn W.

Our heat went out in the dead of winter on some of the coldest days we've had. Months prior, we just recently had a baby and were panicking at the thought of not having a warm house for him. We called another HVAC company before this who said they were coming out and never came. Our friend, Mike Perkins, recommended System Service & Engineering and to sum it up, they were the most friendly, most respectful staff i've ever had the pleasure of working with. They were so responsive, constantly communicating with us and working around our schedule; timely; and they were just as concerned as we were about not having heat with a baby! That is when you know you picked the right company. All in all, they ended up fixing our heat and I can say without a shadow of a doubt, it's probably the best customer service I've ever had in my entire life. I will be recommending them to everyone in the area.

Neal S.

We had System services come out yesterday to fix our gas fireplace and hook up a new gas grille. When hooking up the grille the tech found a gas leak where the pipe goes in the ground. He called us with a plan, we approved the plan and he fixed like it like the champ he was. Big Thanks to William the 3rd, Kyle and team for the speedy service!!