Compass Solar Energy - Pensacola, Florida

Daniel J.

I cannot give 5 stars to a company that quotes over $1000 for parts that cost me less than $100 and maybe 2 hours to install myself. Luckily, I was comfortable installing this myself but damn I feel bad for the person who cannot do something like this themselves with no other option.

To clarify, we called the solar panel manufacturer, Enphase, to help us set up our panels after getting a ridiculously high price to install the consumption meters from Compass. Lowering score to 1 star for inappropriate response from Compass Solar Energy to a low review.

Don't worry, we didn't plan on using you again so you won't have to worry about refusing us service 😉 We'll also let Enphase know about your amazing customer service skills so they can be aware of that before recommending you to anyone else.

JS W.

We had a rooftop solar system installed in 2019, and it was fine for a while. We have needed service a couple of times since, and because we live in Panama City, there is a $250 fee to come over and then a hourly fee for service. The techs are nice, but not often helpful. Essentially a $630 bill today so they could tell me I need to call the inverter company. They used to have an office in Lynn Haven, but no one useful was there and they seem to have closed it now. Totally NOT HAPPY about this company. Might be better if you live in Pensacola.

Joshua F.

I had solar installed a few years ago by Compass. Everything went fine, but they were never able to have the hardware show the production/consumption since install. I never fully signed off on the install and tried going back and forth with the guy I was dealing with with no solution. I'm figured since it was producing, whatever. Fast-forward and I get a $165 power bill vs the usual $26 base rate to find my solar edge production stopped due to... Needing a firmware update.

I contacted compass about getting it fixed, and apparently the warranty stuff is just parts and they charge a $250 trip fee PLUS $189/hr to do anything to the system. This wasn't explained up front. So they come out and do the update, took the guy a little over an hour, almost $500 and my solar works again. Two days later, I get an email alert from solar edge saying something went wrong with an inverter.. Compass sends me an email.. do you want us to come out and fix it again for another $450+?

Super disappointed.

Edit: Turns out it was about $1200 for them to do the warranty replacement of the inverter that had failed, plus a few months of $170 power bills + the solar payment.

Also note, this is more of an issue with the SolarEdge product that was sold, and I realize Compass is business to make money. But dang, when they're selling people on the savings of solar, and I've experienced no net-benefit thus far vs having just kept paying my electric bill with the summer swings and lower winter bills... its just disappointing that getting any warranty work done is a $300-500 bill off the bat.

I'd say anyone considering solar should do their due-diligence before jumping on board the green energy train. I'm now finding there is very little value added to the home (despite the sales guys saying they add 10% to the value), and thats if the panels are paid off. Also, insurance companies are getting more selective about whether they'll insure homes with panels.

Costs will continue to go up for everything, and the payment for the panels is fixed. Just consider my experience of having to pay an extra few power bills here and there if/when stuff fails, along with paying to get the equipment swapped out.

They did come out in a timely manner when I had both issues, and got the system working again, so I bumped up my rating from my original.

Patrick G.

The Compass Solar team was very up-front about the process of having Solar PV installed. Constant communications and assurances set my mind at ease. They provided excellent product schematics and recommendations for my region. It has been two years since installation and the system is working great. Spring and fall means virtually no electric bills!
The installers were quick, and made the panels look pleasing to the eye.
The panels and micro inverters are top notch. The application is user friendly and updates every 15 minutes.
I highly recommend Compass Solar to anyone teetering on the edge about going Solar. I went with the 0% interest loan, and the payments plus a low energy bill is still less than what I was paying without Solar. The added bonus is that the warranty is transferable if I decide to move.

Jeremy J.

The folks at Compass are awesome to deal with. Their prices were better than anyone else I talked to and the service better. I would highly recommend Compass to anyone who is looking for solar options for their home or business. They have many different options that will fit any situation or budget. The crews that came to the house were very professional and cleaned up behind themselves. They make the process very easy for the customer by taking care of everything so you don't have any hassle to deal with. Compass is also a local company so when you choose to go solar you are keeping the money local.

James S.

Compass Solar is hands down the best company for a complete solar install. From the very first consultation to months after the install they are there every step of the way to answer any questions honestly and respond in a timely fashion. They actually listened to what we wanted as homeowners and it showed during the install.

Our sales guy was great, Bryan did not "push" us into signing as I felt other companies I shopped around for wanted without our interest in mind. We had choices of products and when I addressed my concern on colors (trim of panels) it was resolved by showing us the wonderful SILFAB panels that are all black (no white/metallic lines) and are very sleek looking. The prices for the panels I wanted with install were below what other companies quotes were as well we were not given a choice on panels selections. I felt that Compass Solar did not push their product that they had onto us but rather helped us make the choice of what we wanted. We still talk to him today as he contacts us just to see how things are. That's personable and nice to have in today's world.

Then the install came and we had Hernandez, Terrell, and Darius crew and they are amazing and professional. My house threw them a few curve balls due to location of attic wall to sub-panels on the complete opposite side of the house and their solution looks absolutely top-notch and professional. They also made each panels row level with roof line and parallel to each other with perfect spacing in between as well as no visibility or protruding edges over roof or sides. I have seen other installs that are both crooked or even staggered without thought to the appearance on the roof. The install team also cleaned up every day after themselves which is great nod to their professionalism.

The second install team (electricians) comprised of Duk and one more professional gentleman that connected the micro-inverters and panels to the grid and installed the combiner panel and connected the WiFi home extender as well as showed me how to use the app to monitor real-time production and usage were beyond awesome. Very knowledgeable and thorough in explaining everything as well as their work/install to the sub-panels through the brick was clean and done professionally.

The admin team (Stacey & Melanie) at Compass were also wonderful with their weekly updates as well as closing the loop in having gulf power receive the interconnection package with fee to have them accept and fully power on the system.

If you read this far, you can tell without a doubt that my choice to rave about Compass Solar is warranted! I tell everyone about them as I do not believe another company could have completed the job as professional and amazing as Compass Solar. Thank you for an over the top job on our house! I just had my first full month of solar production and it feels great to know my solar panels produced near 100% of what we used! I am beyond satisfied on all levels!

Thanks Compass Solar -

v/r Jimmy

Debra E.

These guys are good, and I mean really good; like GREAT! From sales to installation, this company is by far the best. Our sales person was Michael, he is like family now. The installers were totally professional. They did such a careful and meticulous. It was beyond impressive. We are so glad we went with Compass Solar Energy. They are the true experts in solar with 20+ years in business. If you are even thinking about going solar, Compass is the only company you should even bother calling. Compass has way more experience than any other company around. Every other company we talked to only gave us one option to go with. Compass let us choose the right system for our needs. We went with Hanwha panels, Solar Edge inverters and an Attic Breeze attic fan. We are so happy. Thank you Compass for doing such a great job. The crew was so awesome that we had to post a picture. Thank you Hernandez. Thank you Compass Solar Energy.

Cody T.

Compass has been the better solar company we've had experience with. They were very quick to respond and handled the whole process for us. Our system, after installed, is producing well over what we are consuming. They handled everything from installation, etc themselves and do not outsource anything, as well as having full insurance in case anything goes wrong during install. The sales person, John, was honest and the final install matched what he told us. If you are going solar, Compass is a great choice.