ComEd Libertyville Office - Libertyville, Illinois

Johnny ?. D. G.

🤠A lot of people hate ComEd! But when you plug in your appliance or flick your light switch, you expect the lights to come on and your blender to work. Or your electric range or your air conditioning or your furnace or your sump pump or your garage door opener or your hot water heater or your television or your oxygen generator or your specialty medical devices. No one gives a second thought to the men and women who never see their children grow up, out there in all sorts of weather working to keep the lights on. The fires in California, the hurricanes along the coasts, earthquakes, Midwestern tornadoes, the Puerto Rico disaster, ComEd was there helping people restore their lives. The lineman and others sacrifice their time with their family to do this important work. So when you publish a blanket statement, how much you hate the electric company, men and women die every year trying to keep your power on! These men and women are also first responders in local and national disasters, remember that and treat them as such.⭐⭐⭐⭐⭐

Jerry T.

Extremely poor customer service. I can not stress enough how poorly i was treated while trying to change my payment system. I changed banks and the account wasn't paid correctly for 2 months (after 20+ years of payments autodeducted on time) and they are making the payment process and online account setup process miserable. The attitude i received from Daniel and the previous woman was just uncalled for. I'm trying to setup payments and look at the account online and couldn't get either completed. When i asked Daniel if he could assist - he said "do it on your own time". Really? Is that the appropriate response?

Michael D.

Been fine for years then all the sudden they jack our bill by 200 for no reason and without any warning. Every employee deserves a demotion and reduced pay

Jim S.

I know many folks complain about ComEd, however, I have had nothing but positive experiences with their service.

ComEd just completed a free Energy Efficiency Program audit of my home. The technician pointed out several things that I could do to reduce my monthly bill. He also changed all of the old incandescent light bulbs to LED bulbs and added an aerator to my utility sink faucet.

All of this was FREE. No charge for the audit and no charge for swapping out the bulbs. The technician polite and thorough.

I also find the ComEd outage map to be very helpful during a power outage.

james S.

I've never had so many issues than in my current service area. Outages are too common for the time we live in. Ridiculous.

lisa C.

Never answers the phone during business hours. How am I supposed to get help with something when there’s no way to get a hold of someone?

Kelsey W.

The power is out in my entire complex and no one can get ahold of them. No notice. They don't even have a voicemail set up to leave a message, it just asks to call again later. If I could give negative stars I would. Terrible service.

Zhaoyang L.

Do not trust anything that customer services said. I’m a first time user of ComEd, and I ran 4 different ComEd offices and none of them are real.

Also do not trust google maps, both locations and open time are not true. It is NOT opening on Saturday