LG&E and KU Energy, LLC - Old Dominion Power - Norton, Virginia

LG&E and KU Energy, LLC - Old Dominion Power

LG&E and KU Energy, LLC - Old Dominion Power is a prominent electric utility and gas company based in Norton, Virginia. With a rich history of providing reliable energy solutions, the company has established a strong presence in the region. Their headquarters can be found at 1000 Park Ave NW, Norton, VA 24273, and they can be reached via phone at 800-981-0600 or through their official website at lge-ku.com.

The company specializes in offering a wide range of services, including electricity and gas distribution, customer support, and energy efficiency solutions. Their expertise in the field has earned them a dedicated customer base and a reputation for delivering exceptional service.

Specialties and Services

• Electric utility company
• Gas company

In addition to their core services, LG&E and KU Energy, LLC - Old Dominion Power also focuses on maintaining a strong commitment to the local community. They actively engage in initiatives that promote energy conservation, environmental stewardship, and economic development.

Customer Reviews and Opinions

The company has received a mix of reviews from its customers, with an average rating of 2.1 out of 5 stars based on 28 reviews on Google My Business. Some customers have praised the company for its efficient service and responsive customer support, while others have expressed concerns about issues such as delayed meter installations and outdated infrastructure.

One customer mentioned, 'A pole fell on my trailer two months ago. I reported it to ODP the day of, and the technician came. However, they couldn't put in a new meter due to this issue.' This feedback highlights the need for the company to address and resolve customer complaints more effectively to improve overall satisfaction.

Despite the mixed reviews, LG&E and KU Energy, LLC - Old Dominion Power remains committed to continuous improvement and strives to provide reliable energy services to its customers. As the energy landscape continues to evolve, the company is well-positioned to adapt and meet the changing needs of the community.

In conclusion, LG&E and KU Energy, LLC - Old Dominion Power is a significant player in the electric and gas utility industry, serving the residents of Norton, Virginia, and the surrounding areas. With a focus on customer service, community engagement, and energy efficiency, the company aims to be a trusted partner in powering the region's growth and prosperity.

👍 Reviews of LG&E and KU Energy, LLC - Old Dominion Power

Rava R.

5/5

Pole fell on trailer 2 months ago. Reported t t o ODP the day of and the te h . Couldn't put a new meter due to this

Anna T.

1/5

They are not for the people! They love to drain the ppl dry for their money! No one in a single level Home should have a 600$ bill in a month! They don’t want to work with anyone and they will cut you off no matter the case. A bunch of overpowering people.

Mike L.

1/5

The Norton VA office has officially closed it's doors, So we're now forced to make our payments thru a 3rd party and too also pay the extra fees for the privilege. So operational cost has went down but our monthly cost continues to increase and all these crazy taxes they tack on are out of control. Considering we are mining the coal for the electric, steel and various other industries, Is it too much to demand accountability from these utilities? It isn't like we have the option to switch to another company.

Karen K.

1/5

ODP is the worst , I am disabled but that doesn't matter , I paid on my account the money I did pay didn't come off my bill so my electric will be cut off today it's like going around in circles with ODP in the end they don't care it's money , money , money , I lost a family member on the 4th , I'm disabled and I'll be in the dark , if I had any other choice besides ODP id take it .

Aaron B.

2/5

Horrible customer service, wouldn't recommend this company to anyone. Once you get through the men who come to fix power were very quick and professional.

K F.

1/5

The power goes off A LOT, for seemingly no reason, and it takes HOURS for them to get it back on. The past 2 nights have been spent in the dark and it has done nothing more than rained outside. They also rezoned my garage to commercial after 25 years of it being zoned private so they could double my bill.

Kaylyn L.

1/5

Angie at the front desk is extremely rude. Not only does she constantly interrupt you but she makes sure you feel like a complete idiot for asking entirely relevant questions. I feel sorry for anybody else who has to deal with her.

Drew M.

5/5

great company I got my lights turned off by just forgetting the bill due date an soon as I payed it they was out 10mins later an turned it back on