Norfolk Utilities Department - Norfolk, Virginia

Address: 810 Union St, Norfolk, VA 23510.
Phone: 576646700.
Website: norfolk.gov
Specialties: Government office, Water utility company.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, On-site parking.
Opinions: This company has 76 reviews on Google My Business.
Average opinion: 2.2/5.

📌 Location of Norfolk Utilities Department

Norfolk Utilities Department 810 Union St, Norfolk, VA 23510

☎️576646700

⏰ Open Hours of Norfolk Utilities Department

Monday: 7:30 AM–5 PM
Tuesday: 7:30 AM–5 PM
Wednesday: 7:30 AM–5 PM
Thursday: 7:30 AM–5 PM
Friday: 7:30 AM–5 PM
Saturday: Closed
Sunday: Closed

Norfolk Utilities Department: A Comprehensive Overview

For individuals and businesses in Norfolk, Virginia, seeking reliable water utility services, the Norfolk Utilities Department stands as a crucial governmental agency. Located at 810 Union St, Norfolk, VA 23510, this department plays a vital role in providing essential services to the community. The phone number for direct contact is 576646700, and their official website, norfolk.gov, offers a wealth of information for residents and customers. This document will provide a detailed examination of the departmentâs operations, accessibility, and community feedback.

Department Overview and Specialties

The Norfolk Utilities Department primarily functions as a government office dedicated to the management and provision of various utility services. Its core competencies center around the delivery of water, wastewater, and electricity to the residents and businesses of Norfolk. They are responsible for the entire lifecycle of these services, from initial infrastructure development and maintenance to billing and customer service. The departmentâs commitment to operational efficiency and reliable service delivery is paramount. Furthermore, they are dedicated to environmentally sound practices, actively working to conserve water resources and minimize their environmental impact.

Location and Accessibility

The departmentâs physical address, 810 Union St, Norfolk, VA 23510, is strategically situated to facilitate easy access for both staff and the public. Recognizing the importance of inclusivity, the Norfolk Utilities Department has prioritized accessibility for all users. Specifically, the facility boasts a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that individuals with mobility challenges can readily access services. Additionally, ample on-site parking is available for visitors and employees alike.

Customer Reviews and Feedback

The Norfolk Utilities Department currently maintains 76 reviews on Google My Business, offering a valuable snapshot of customer experiences. The average opinion received is 2.2 out of 5 stars. While this average reflects a mixed range of experiences, it is important to note the diversity of opinions. Some customers praise the department's responsiveness and helpfulness, while others express dissatisfaction with billing practices or service disruptions. Analyzing these reviews reveals areas where the department can strive for continuous improvement. Detailed feedback concerning billing accuracy, timely repairs, and proactive communication are recurring themes. A deeper dive into the individual reviews can illuminate specific concerns and provide actionable insights for enhancing customer satisfaction.

Key Features and Services

Water Distribution & Treatment: The department manages the entire water supply system, ensuring a consistent and safe water source for the city.
Wastewater Collection & Treatment: They operate and maintain the cityâs wastewater collection and treatment facilities, adhering to stringent environmental regulations.
Electricity Services: The department provides electricity distribution services to residential and commercial customers.
Billing and Customer Service: They handle billing inquiries, payment processing, and general customer support.
Infrastructure Maintenance: Ongoing maintenance and repair of the utility infrastructure, including pipes, pumps, and equipment.

Recommended Information for Prospective Users

Individuals and businesses interested in utilizing the services of the Norfolk Utilities Department should familiarize themselves with the following information:

Contact Information: For immediate inquiries or service requests, contact the department at 576646700.
Website: The official website, norfolk.gov, provides access to detailed information on services, rates, billing, and outage reporting.
Service Requests: Customers can submit service requests online through the departmentâs website.
Billing Information: Detailed billing statements are typically available online or through the mail.
Outage Information: Regular updates on service outages and restoration efforts are posted on the website and social media channels.

The Norfolk Utilities Department is committed to transparency and strives to provide reliable and efficient utility services to the community. Their dedication to accessibility and responsiveness underscores their role as a vital component of Norfolkâs infrastructure.

👍 Reviews of Norfolk Utilities Department

Norfolk Utilities Department - Norfolk, Virginia

Jasmine S.

1/5

Outside my apartment they are doing "work" on a sewage pipe in our parking area. They dug a massive hole (now we all have to park on the busy beach road) that they have left for 3 days now with a massive machine pumping poop and pee water directly onto the street and it's pooling to the height of our feet. It's disgusting that they're not pumping it directly into a sewage drain just onto the road where kids play and people exist and walk their dogs. Everytime we see workers come to the site they are there for 30mins to an hour at the most for No progress being made while our neighborhood is being filled with our own sewage. We also have to constantly call these people to get anyone to even look at the site. Gross gross gross. I'm so disappointed that this is the kind of work you can expect from the city of Norfolk.

dylan B.

1/5

A prime example of why taxes are a scam. These people do not care about you and no sense of urgency exists. Their customer service is ghetto and will hang up on you the second you press about why it takes three days to have your water turned on AFTER THE DATE YOU SECHEDULED IN YOUR ACTIVATION REQUEST. "24-48 hours to establish an account." Why? "That's just our system." Well, your system is dumb and there's no excuse to make families go up to three days with no water at their residence. Buffoonery at its finest. Welcome to Norfolk, I guess, but we partially knew what we were signing up for.

Joey S.

1/5

If I could give lower than one star I would. They have stolen money from me, I have been disrespected, talked over, and talked down to. They have been ignoring me for months now because they refuse to admit they're wrong and return my money. I was charged for a place I had not lived in for over two years now. I have shown countless proof of this and even contacted the previous landlord who confirmed they call and told Norfolk utilities that I in fact did not live there for the time they were charging me. No matter, they still took my money and will not return it. If you can live anywhere that isn't Norfolk, please do so so you never have to deal with this rotten company.

Aaron M.

4/5

Update:
I'm updating my previous review because I work with Norfolk utilities off and on through my work as a real estate attorney. It seems like they've made a genuine effort to improve their service, and my last few interactions with their staff have been excellent.

Previous review:
I had my electricity and internet accounts up in running within 24 hours of moving in, but two months later and no account set up, and they shut off our water with no notice. Norfolk utilities are government bureaucracy at its worst.

Adrienne W.

1/5

My house is low point in Five Points area. Any sewer blockage causes raw sewage flowing on my lawn and sidewalk. My house reeks of it. I used to just call utilities department and they would quickly dispatch a crew.. today 3 hours have passed and flow it worse. When I called a second time to say it was getting worse

Adam K.

5/5

Ok, yesterday I said, if those guys will turn the water for me tomorrow, I’ll leave a positive review! Holy dolly, it happened😂 I moved to Norfolk and needed to create my utility account, I did it Thursday morning, they said to email photo of ID, I did, no answers or confirmation, I checked reviews and I was shocked, so many negative reviewers, but I understand that usually positive opinions are not shared, only if you have an issue, so Friday morning I called about 8 am and said I need water, give me any update on my account, the lady said she scheduled me for today, wait for your guy from now to 3:30pm. I swear, after all of those reviews I was afraid I ain’t get any water by Monday, but guy showed up about 1pm. I hope company changed their philosophy and everybody experience the same fast service I did! Good luck guys!

Michael

5/5

I recently purchased a house. After moving in I discovered the house had low water pressure. I sent an email from a link on the utilities website and was contacted a couple days later that a mechanic would be out to test my pressure. Total process took about 5 days and I only had to send one email. No need for any back and fourth communication and I didn’t even need to be home. Everything was done outside and a note was left on my door.

Sharon L.

1/5

Moved into my new place 5 days ago and still no water. Got a run around from hell before they told me my water will be on Tuesday. Here it is Wednesday 1:43 am and still no water. Tried calling to get some answers but no one seems to have any and been home all day like they suggested. Today is a holiday and they will be closed. I guess I have to pray my water is turned on Thursday. I am beyond frustrated. Norfolk Department of Utilities suck.