Bill's Taxi - Guerneville, California

Bryan H. (.

I called Bill's Taxi, to get ride from Firestone in Coddingtown to Forestville CA. They said that's too far to drive and they only do local. Yet on the other hand, some guy's uber didn't arrive in bodega bay to take him to SFO. But Bill's Taxi pick the guy up and took him to SFO. San Francisco is a lot farther than Santa Rosa.

Allen M.

Bill's Taxi saved me today. Reserved an Uber from Bodega Bay Lodge and it bailed at the last second. Had to get to SFO to make an important flight. Team was immediately responsive at 5:15am and had a car to me in no time. Got the airport with plenty of room to spare. So grateful. My driver Duane was the man.

Zachary D.

Very thankful for Bills Taxi. Had scheduled a pick up from SFO for a midnight arrival, and with delays didn’t land until 3AM. Had no issues whatsoever with such a late pick up and long drive to Russian River. Super accommodating and great customer service

Kylie

You guys are awesome. Got to me in no time on last minute notice when my ride broke down and I had to be somewhere by a certain time.

Sheila W.

I am so thankful to Bill's Taxi who I count on to drive our friends and I to events, wineries, restaurants and parties within Sonoma. We mostly use their service to avoid buzz or drunk driving. It's always a good time with Duane (owner), and we love catching up with him. He's also patient and very helpful for when folks (it's me, I'm the problem) leave things behind as well. They're also always early if not prompt. Thank you for your invaluable and reliable service that you provide to Guerneville and beyond!

Zoey G.

Extremely rude owner- She did not reveal her name although she did demand mine several times. Hey girl, you have horrible customer service! Spam calling people 5+ times is not appropriate, as much as you would like to think it is. 🙂

Edit: Considering that you want to lie I will clarify a couple of things in your response.
1) Whatever business interaction you are worried about has nothing to do with my experience as an individual.
2) As an employee, I am permitted to take breaks. On my break I made sure to leave you an accurate review- there is nothing wrong with this morally or legally. It is clear you are trying to lie in order to defend your business and while I understand why, your actions and bad customer service have led to this negative review. Aside from your odd remarks that resemble a threat towards me and my job, this farther emphasizes my point of your horrible customer service.
3) I personally will absolutely not be recommending your services to anybody whether it be at work or otherwise.
4) I did not hang up on you- I called you because of your odd request to call and clarify the situation. I made it clear both to the taxi driver, and to you over the phone, but considering your confusion I will clarify again.
-A man had asked me to call a taxi service for him. I went ahead and did so, only to be helpful to him. Upon your driver’s arrival, he told me he watched the man climb into another taxi and drive away. I apologized to the driver, although both I and the business I work for do not take responsible for this man’s actions- I am under the assumption that he was simply confused. (This is the third time explaining this.) When I called you back you were extremely rude and berated me with reasons why I should not call both taxi services, because it is an inconvenience to you. I made it clear that I did not call both Taxi services (this is my second time explaining this). You continued to tell me my tone was rude , on a phone call that was completely unnecessary and one I only made as a courtesy to you. You then continued to berate me with rude comments, to which I told you thank you and let me know if there is anything else I can do for you. You literally talked over me and did not want the conversation to end seemingly because you were mad- so I hung up. If i tell you the conversation is over and you continue to talk over me- that’s a you problem. You continued to call the business three more times, ask of which were declined because we will not be harassed.
If you attempt to threaten me or my job I will be happy to explain why this misunderstanding happened. What I will not be able to explain is your obsession with the matter.
I wish you peace of mind and hope you understand why you deserve this bad review.

Angie S.

We routinely use Bill's Taxi for trips around West Sonoma County. Duane is so professional and accommodating. He really has become an extension of our family when we are up in the area. I recently used their service to shuttle people to and from a large party and everyone commented on the cleanliness, promptness, and professionalism of their experience. We never even consider any other transportation options because we know everything is taken care of with Bill's Taxi. Whether you need a quick trip or a full day of transportation to see the beauty of West Sonoma, Bill's Taxi has your back.

Todd S.

It’s hard to find solid, reliable, punctual taxi/car services that let you know the right cost ahead of time. That don’t mess with you or increase the price. That provide a clean, safe ride with a driver who is friendly and talks enough but doesn’t take over the entire trip…. And we were so fortunate to find Bill’s! Love them. Love Duane and Marina. Hopefully you’re lucky enough to need a ride from them someday and get to share the same experience.