Growatt USA Distribution Center - Ontario, California

Terence G.

Partnered with big battery. Not sure what’s the problem. Inverter or battery. New $10k system not working

Edit: Definitely an inverter problem and not a battery issue. I asked for assistance with an issue coming from a growatt inverter. Matt Welch was the tech helping me out. I was not aware of his one question rule. While he did provide an answer, my follow up question was met with a sharp response. I needed some clearing up, to which Matt Welch stated, “ that’s what I just said, didn’t know you needed to make a footnote out of it.”

Next issue I have with their system, it goes in the garbage. Not worth dealing with assholes

YE

I recently purchased an inverter from Growatt, and I couldn't be happier with my decision. The product quality is top-notch, and the installation process was seamless. Their customer service team was incredibly helpful, answering all my questions and ensuring I chose the right inverter for my needs. Since the installation, the inverter has been running flawlessly, providing consistent power and helping me save on electricity bills. I highly recommend Growatt to anyone looking for reliable and efficient energy solutions!

Juan L.

I've been using the Growatt inverter for several months now, and I must say, it has exceeded my expectations in every aspect. As someone who values both efficiency and reliability, I found Growatt to be a perfect fit for my solar energy needs.

Achintha F.

Best in the industry! Growatt is a well-established manufacturer of solar inverters, their products are reliable, efficient, and affordable. Highly recommend their inverters!!!

Quoc L.

Growatt provided exceptional service from start to finish. Their team was professional and knowledgeable. I highly recommend them for anyone looking to switch to solar energy.

Highest M.

I am sad to have to write this negative review!

I purchased a unit and it is under warranty but without my knowledge I guess my purchase was from an unauthorized dealer.

So the crack down on unauthorized distribution is felt by the customers.

I’m sad to say this and I will not be buying any more growatt products and will not recommend them to anybody.

:Response to company response::::::

I purchased from AMAZON!
Even though you say check your website I could not find that section on your site!

You know you made it and that it’s covered under warranty!

Your company also has a location in China and the same city as my purchase. I did not get a steep discount I paid retail price.

The other unit we have is also a paperweight with the same issue!

The forums are saying the same issues I have.

You lost a customer for life and as someone who deals with off grid service I will never recommend your product nor speak good of it.

I feel that you had an opportunity to shine, especially since you know it’s new and you made it and other then because I bought it on Amazon .
I feel that you won’t stand behind your product and it is a sub par product.

I spent way too much time trying to get your product working properly . All for your company to pass the blame on verse standing behind your product!

Thx for showing your true colors Growatt!

I hope this review helps others in deciding what company to use for their solar needs!

Luke G.

Great products for a reasonable price, amazing staff and service. Couldn't recommend enough!

James W.

I reached out to Growatt USA and was blown away how quickly they were able to assist me in answering all of my installation questions.