Eversource Energy - Berlin, Connecticut

For individuals and businesses seeking reliable electric and gas services in Connecticut, Eversource Energy stands as a prominent provider. Located at Address: 107 Selden St, Berlin, CT 06037, United States, with a readily accessible phone number at Phone: 8002862000, and a comprehensive online presence via Website: eversource.com, Eversource is a key player in ensuring consistent power and heating solutions across the state. The company’s operations are deeply rooted in a commitment to safety, reliability, and customer satisfaction, continually evolving to meet the demands of a modern energy landscape.

About Eversource Energy

Eversource Energy is a leading utility company serving Connecticut, Massachusetts, and Maine. Its primary functions encompass the generation, delivery, and sale of electricity, as well as the distribution of natural gas. The company’s history traces back to several predecessor organizations, coalescing over time to form the modern Eversource. It’s a publicly traded company (NYSE: ESV) and a vital component of the regional energy infrastructure.

Specialties and Services

Eversource’s core competencies lie in two distinct but interconnected sectors:

• Electric Services: This includes the transmission and distribution of electricity to homes and businesses. They are focused on modernizing their grid infrastructure, incorporating smart grid technologies, and investing in renewable energy sources to enhance efficiency and reduce carbon emissions. Their commitment extends to proactive outage management, utilizing advanced monitoring systems and a robust restoration plan.
• Gas Services: Eversource delivers natural gas to customers for heating and cooking purposes. They prioritize safe and reliable gas delivery, implementing rigorous pipeline maintenance programs and investing in leak detection technologies.

Furthermore, Eversource is increasingly involved in promoting energy efficiency and sustainability. They offer various programs designed to help customers reduce their energy consumption, such as rebates for energy-efficient appliances and smart thermostats. They are actively participating in the transition to a cleaner energy future, exploring opportunities in solar, wind, and other renewable energy sources.

Accessibility and Customer Support

Eversource recognizes the importance of accessibility for all its customers. The Berlin, CT office is equipped with a wheelchair-accessible car park and a wheelchair-accessible entrance, demonstrating a dedication to inclusivity. The company also provides a range of customer support channels, including:

• Online Chat: Available 24/7 for immediate assistance.
• Phone Support: Accessible through the main customer service number (800-286-2000).
• Mobile App: Offering convenient access to account information, outage reporting, and payment options.
• Social Media: Providing updates and responding to customer inquiries.

Customer Feedback and Reputation

Currently, Eversource Energy has 257 reviews on Google My Business, offering a valuable snapshot of customer experiences. However, the average opinion is 1.4/5, indicating a significant area for improvement. While some customers praise the company’s responsiveness during outages and the availability of online resources, a substantial portion of feedback expresses dissatisfaction with billing accuracy, customer service interactions, and the timeliness of issue resolution. It’s crucial for Eversource to actively address these concerns and implement strategies to enhance customer satisfaction. Analyzing the specific feedback – identifying recurring themes and utilizing it to drive targeted improvements – is a priority. The company should focus on streamlining the billing process, investing in further training for customer service representatives, and establishing clearer communication channels to proactively address customer concerns. Improving the overall customer experience will undoubtedly positively impact the company’s reputation and foster greater trust and loyalty.

Key Contact Information & Resources

Here’s a summary of essential information for engaging with Eversource:

• Address: 107 Selden St, Berlin, CT 06037
• Phone: 800-286-2000
• Website: eversource.com
• Google My Business: [Link to Google My Business Page – To be added if available]

Eversource Energy’s commitment to providing reliable and affordable energy services, coupled with a growing focus on sustainability and accessibility, positions it as a significant provider in the New England energy market. Continued efforts to enhance customer satisfaction and modernize the energy infrastructure are vital to its long-term success.