Helms Motor Co Inc RAM - Lexington, Tennessee

Helms Motor Co Inc RAM: A Trusted Automotive Destination

Helms Motor Co Inc is a well-established car dealer located in Lexington, Tennessee, offering a comprehensive selection of Ram vehicles. Situated at 694 E Church St, the company has cultivated a strong reputation for providing excellent customer service and competitive pricing. With a dedicated team and a commitment to transparency, Helms Motor Co Inc aims to provide a refreshing alternative to the often-complex experience of traditional dealerships. The company’s website, helmsmotor.com, serves as a central hub for browsing their current inventory and scheduling appointments.

Location and Contact Information

The physical address is 694 E Church St, Lexington, TN 38351, United States. Prospective customers can easily reach the dealership by phone at 7319682012. This convenient location allows for easy access and facilitates a straightforward process for those interested in purchasing or servicing a vehicle. The dealership’s presence in Lexington demonstrates a commitment to serving the local community.

Vehicle Specialization – Ram Vehicles

Helms Motor Co Inc specializes in Ram vehicles, offering a diverse range of trucks and SUVs to cater to various needs and preferences. They are dedicated to providing a wide selection of new Ram trucks and SUVs. Customers can explore different models, trims, and features through the company’s online platform and in-person consultations. Their focus on Ram vehicles allows them to develop deep expertise and exceptional service for these popular vehicles. This specialization contributes to the overall efficiency and knowledge base of the dealership’s staff.

Key Features and Services

• Wheelchair-Accessible Car Park: Demonstrating a commitment to inclusivity, Helms Motor Co Inc provides a designated wheelchair-accessible car park, ensuring ease of access for all patrons.
• Wheelchair-Accessible Entrance: Further enhancing accessibility, a wheelchair-accessible entrance allows individuals with mobility limitations to enter the dealership comfortably.
• Oil Change Services: Regular maintenance is crucial for vehicle longevity, and Helms Motor Co Inc offers convenient oil change services to keep vehicles running smoothly.
• Repair Services: Beyond sales, the dealership provides comprehensive repair services, ensuring that vehicles are properly maintained and serviced.
• Payment Options: Accepting credit cards, debit cards, and NFC mobile payments, Helms Motor Co Inc strives to provide flexible and convenient payment methods.

Customer Feedback and Reputation

The company has garnered a consistently positive reputation among its customers, evidenced by its impressive 181-review Google My Business profile, boasting an average rating of 4.6 out of 5 stars. The overwhelmingly positive feedback highlights the dealership’s commitment to customer satisfaction. Customers frequently commend the dealership’s friendly and helpful staff, emphasizing a family-owned atmosphere that fosters trust and rapport. Many emphasize the dealership’s commitment to transparency, offering upfront pricing and honest dealings, a welcome contrast to the often-opaque practices of larger dealerships. The emphasis on providing the ‘lowest doc fees’ and ‘best deal upfront’ is a key factor in the positive customer experience. Furthermore, the dealership is known for offering fair trade-in values, a significant consideration for customers looking to upgrade or trade in their vehicles. Numerous reviewers specifically note the dealership’s integrity and the absence of deceptive sales tactics, fostering a sense of confidence and trust.

The consistent praise for customer service suggests a strong focus on building lasting relationships with clients. The dealership’s commitment to treating customers ‘right’ and providing ‘fair’ trade values reinforces this impression. The fact that a critical reviewer found no negative aspects to the experience speaks volumes about the overall quality of service offered at Helms Motor Co Inc. The dealership's dedication to providing a positive and straightforward automotive buying experience is clearly appreciated by its clientele.

In essence, Helms Motor Co Inc RAM presents itself as a reliable and customer-centric automotive provider within the Lexington community, distinguished by its specialization in Ram vehicles and a demonstrable dedication to ethical business practices.

👍 Reviews of Helms Motor Co Inc RAM

Joe C.

5/5

Great Customer service. This family owned business was a welcome relief from the typical dealership experience. They treat people right. They have the lowest doc fees of any dealer I’ve seen in a Decade. They have a best deal upfront. They give their best trade value, which by the way is very fair, upfront. None of the typical dealership games. One can look at my previous reviews for other places And see I’m a fairly critical person. I cannot find one negative thing to say about this experience.

Shondra G.

5/5

I have bought 2 vehicles from Helms and have had a great experience each time. Clint went above and beyond for us and Mr. Helms gave us a great deal on our trade. I highly recommend them!

Jonathan M.

5/5

Excellent customer service from the day we purchased the vehicle, to years later getting service/repair work done on it. Todd, the service manager is very professional, friendly, and did a great job communicating with us and treated us fairly on the cost of repairs. We will definitely be back to purchase another vehicle from Helms when it is time.

Tina T.

5/5

Bought a vehicle from Helm's last month. Love the new vehicle and the staff was so great to work with. Easiest process when buying a vehicle I've ever experienced.

skip N.

5/5

We broke down on I-40 and we got towed to Helms Motor Company on a Friday afternoon. The folks at Helms did all they could for us. They arranged to have our Travel Trailer towed to Parkers Crossroads RV park and supplied us the use of a car while we waited for parts and repairs. Bad batteries and a failed alternator. We waited till Wednesday morning for parts and the service department had us all fixed and ready to go by mid afternoon.
Thank you for fixing us up.
Highly recommended

Jarrod S.

5/5

I'd give these guys and gals 10 stars if it was an option. I didn't know anything about helms motor company. I was passing by and seen a truck I'd been looking for. I call and Mr Thomas answered. He was very patient and explained everything I wanted to know. He was more than happy to speak with my bank and give them any and everything they needed to know about the truck. I drove 2 hrs the next day to get my truck appraised. Mr. Steve helms came in the office and gave me an offer. Me personally. I thought it was a few thousand off. I gave my opinion and he did everything he could to accommodate me. We made a deal and he told me he could get me a better interest rate than my bank. And he did. These guys didn't hide anything from me. They worked with me and I had a great experience. Mr. John in finance took his time and explained everything to me. Again not hiding anything from me. By the way, all this was done after hours because of my work schedule. You can't and won't get a better place or people to by a vehicle. It was well worth the drive and my time to go buy a new truck here. I'd like to say thanks to the whole team for making a huge transaction enjoyable and easy. Special thanks to Mr Thomas, Mr Steve, and Mr John. I can't wait to buy my next truck from y'all. And I'd consider these fine gentlemen my friends.

Lars G.

5/5

I can’t say enough good things about the service department at Helms. Even though I drive quite a distance to get there, the experience makes every mile worthwhile.
From the moment I arrive, the friendly staff makes me feel welcomed and appreciated. They take the time to listen to my concerns and explain what needs to be done to my vehicle in a clear and understandable way. It’s refreshing to know that they truly value their customers and take pride in providing exceptional service.
One of the biggest highlights is their transparency. They give detailed estimates before any work begins, ensuring I’m fully informed about what to expect. There’s never any pressure to agree to unnecessary repairs, and they’re more than willing to answer any questions I have, which builds a sense of trust that is hard to find elsewhere.
The quality of service I receive is outstanding. Whether it’s routine maintenance or a more complex repair, I know that my vehicle is in good hands. They have skilled technicians who are knowledgeable and efficient, and I’ve consistently left satisfied with the work done. Plus, the turnaround time is impressive, allowing me to get back on the road without long waits.
The service department at Helms also goes above and beyond with follow-up communication. They check in after the service to ensure everything is running smoothly, showing they genuinely care about my satisfaction and the wellbeing of my vehicle.
Driving far to reach this dealership is a small price to pay for the level of care and dedication I receive. If you’re looking for a service department that values its customers and provides top-notch service, look no further than Helms. I wholeheartedly recommend them to anyone seeking excellent automotive care!

Don D. M.

5/5

We had our Jeep Liberty in for a major repair. Todd and Cody and the crew did an excellent job. They were very professional and the jeep is running well now. If we need repairs or service in the future we will be back. Thank-you all so much!