Advanced IT Solutions LLC - Mesa, Arizona

Jaime M.

I recently had the pleasure of receiving exceptional service from Mike Long at Advanced IT Solutions. Over the weekend, my laptop's AC power cord shorted out, leaving me in a bind as I rely on my computer for work. Despite the short notice, Mike took my laptop in and had it up and running again by Monday. His quick and efficient repair allowed me to continue my work without any significant downtime. I am incredibly grateful for his expertise and prompt service. Highly recommend Mike and Advanced IT Solutions for any IT needs!

Jon D.

Mike and his entire team were (are) awesome. Everyone was very friendly and helpful. Not only did they resolve my issue in less than 24 hours (they are incredibly responsive), but the team went the extra mile to educate and show me ways to avoid future compromises. Everything about my experience with this team was above and beyond what I have come to expect in customer service. The interaction was completely personalized and they all went out of their way to make me feel valued. Even the dog. Honestly, I cannot recommend this business highly enough. And since it does matter to most of us, the price was better than his competition by a mile. Mike's only downside was that he seems to be a Packers fan, but we all have our things! Anyways, thank you all for the help. This will be the only place I come for IT help.

Jon

Jeff W.

This review is being written by my wife, Linda.

I found this vendor through a Google Search, Mesa area.
The first offering wasn't very convincing. So I went down to the second listing on Google. That is when my faith in customer service was renewed. Mike answered the phone and offered much needed advise. My first impression was that I could trust Mike so he set up an appointment for my husband and I to meet with Mike and learn how he could help us with a refurbished Dell laptop.
Mike shared he was in business for 20 years. Once we agreed on purchasing from him the laptop he recommended to us, Mike transferred all of our data from our old laptop onto the new one -which he did within 24 hours. Mike even reviewed our security and set us up for the world today,
If you are looking for computer repair or purchase, Mike is your man. Do not hesitate to call Advanced IT Solutions.

Shagae J.

Mike was knowledgeable, helpful, efficient, and an excellent communicator. He was a joy to work with and made the whole process simple! He definitely went above and beyond so that I left feeling confident and safe in using my new computer. He was able to address my concerns and was detailed in his report. I highly recommend him as your IT expert for your computer solutions and efficiency. We were so pleased with his service that we have already taken another computer for him to service.

Conall B.

I brought in my 4 year old gaming PC to Mike as I was having issues with malicious malware causing booting issues. Mike was very friendly and was very detailed in explaining how he was going to diagnose and fix my PC so it would work like new again. Mike presented himself as an extremely knowledgeable and reliable IT professional that I could trust to fix my expensive PC. I brought it in on a Monday and he had it ready to go by Tuesday morning. Upon pick-up he gave me a full rundown of how he set the machine up to be bulletproof going forward and gave me detailed answers on questions I had.

Work was done at a very fair price and it was a great turnaround time, and the customer service was great. I would highly recommend Advanced IT solutions.

Steven V. W.

I am a "customer for life" wouldn't go anywhere else given the level of service I received from Mike in the last 24 hours. Called in the morning explaining that my computer was not booting up, and I was getting the blue screen of death with an error code indicating a dead harddrive. Mike was able to rebuild my computer, updated the operating system to Windows 11, installed a new superior harddrive, and saved all of my data!!!!
After a quick tutorial on how to efficiently use the new operating system I was back in business and forever grateful. Thanks again Mike, appreciated greatly the time you spend with me, have a terrific day. Steve

Krystina H.

Were super helpful and understanding regarding my (dead) HP laptop. Gave honest advice over the phone and held their word when I came in. They also disposed of 3 of my previous laptops I had purchased over the years and didn't know what to do with(also super dead). Gave me a 6 mo warranty on a new (refurbished) Dell; made sure I was happy with my device(s), helped my son with his first computer, added a mouse and surge protector and walked us through how to use the laptop before we left.
***Super responsive & was understanding regarding my rambunctious kids. The hardest thing was finding it, at first. *** It's located BEHIND the urgent care office on val vista / baseline.
I don't trust many people, and this guy really took care of us. It was a pretty great experience. + I rarely give 5's but there was no pressure to give a specific score, like some businesses do. I feel confident that other people are in good hands with this company.

Chandler P.

This is my second time going to see Mike with help in fixing my gaming PC he is literally a wiz and knows what he is doing when it comes to it. The first time was for my pre built and now this time was for him to help me build my own. I do trust him when it come to fixing my PC and he gave me a time frame of when it would be done and he got it done, just be patient with him so he can work and do what he does best!!