Agua Pools & Spas - Holly Hill, Florida

Terri H.

When looking at pools we were very impressed with Agua Pools and their showroom in St. Johns. However, we were reluctant because of the BBB review that a couple of people posted. After speaking with our Salesman (Ryan) and reading numerous google reviews of how people were very happy, we decided to move forward with Agua Pools. I can't say enough how impressed and happy we are and how our pool turned out. Everyone at this company is professional and honest from our Salesman (Ryan) to our Project Manager (Ethan) to all of the subcontractors. We signed a contract in March and they started when they said they would in May. They said it would take 3-4 months and it did. They finished in July. Every step of the way they did what they promised. Ethan was available any time we called to ask questions and he was professional and patient. After they fill the pool, they have someone come out every few days to manage the pool for the first month until they turn it over to your care. I am very happy with Agua Pools and have referred friends and family to them. My brother in law is starting his pool with them soon because he was so impressed with the way ours turned out. Don't be swayed away by the BBB complaint - sometimes people cannot be pleased no matter how much you try to do for them. This company is GREAT and I am so happy we decided to use them.

Sherri C.

Agua Pools was Steller through the entire process of building both our pool and outdoor kitchen! This company wants to work, communicates, and delivers an amazing product in a timely manner.

They told us about 4 months to complete both the pool and kitchen, and everything was done in 3 months! There was then a day of pool school and a month of them caring for the pool and tweaking water features and getting the chemistry right while you wait a bit for the pool to cure before able to swim. See pool and kitchen specs at the end of this review.

All the various contractors they used along the way were kind and mostly did a good clean-up job. Give each of these various crews some Gatorade and treats, they love snacks...lol.

Our pool manager Mark was incredible and made it all go smoothly, and if there is a bump in the road, you can rest assured Mark will make it right. In addition, we can say the same about Chris, the outdoor kitchen project manager!

We are so incredibly pleased with both our pool and outdoor kitchen!

Thank you to:

Mark, our incredible pool project manager

Chris, our amazing kitchen designer and project manager

Bill, our awesome sales dude

Diane, Julie, and Sean, our cool front office, and catch all go-to peeps.

All the hard-working contractors through every phase of construction. We're going to miss a few names (forgive us): Ricky, Jacob, Mike, Bill, Brett, another Mike...lol and so many more.

Please know your hard work will be enjoyed for years to come. We are already creating wonderful memories. We can't wait to get our tropical landscaping installed to finish it all off.

Pool Specs:
15x30 5k gallon salt pool
Aqua Pearl water color
Blue Azure waterline tile
Tiered sheerfalls (3)
Sunshelf
Bench lengthwise
Therapy jets with blower
Bubbler
Multi-colored LED lights
Pool screen tighter side mesh
Electric heater
Silver Mist 3D ledge stone
Silver Mist travertine (French)
Bulldoze coping
Rounded edges
Marker tiles

Kitchen Specs:
Kegerator (2 tap)
Ice maker
Two drawer refrigerator
Sink
Grill
Super burner
Trash/Recycle pull
Extra storage drawers
Silver Mist 3D ledge stone
Granite countertops

Curt V.

Our builder was unable to include a pool with our new home because of the wait time to get it done. It turns out, because of that, we went shopping for a pool company and decided on Agua Pools. Boy, was that a good decision! The workmanship, quality, and professionalism with Agua was heads and tails above what we think we might have received from other companies. As is the case with any service promised, the proof of any good company is the service after completion, and they have it. We had a couple of issues that needed attention, and they were more than happy to take care of it without complaint!

Pauline W.

We highly recommend Agua Pools and Spas. Out of 6 pool companies we contacted, they were one of the only pool companies that got back to us with a quote within 24hrs. Most importantly, their customer service was beyond outstanding from start to finish. James, the project manager was always available to answer any questions we had and followed up with us quite often, whether it was a heads up that materials were arriving or letting us know that the timeline was right on track.
Agua Pools not only built our beautiful pool, but also installed our travertine pavers and screen enclosure. The whole crew did a phenomenal job and displayed such attentiveness in their workmanship. They kept everything running smoothly and effortlessly, even our neighbors couldn’t help but notice how quickly and diligently they all worked to produce such an amazing outdoor living space for us.
Thank you Agua Pools for a positively, great experience… we absolutely love our pool and backyard! James, we sincerely appreciated working with you… your honesty, integrity and professionalism were truly exceptional.

Erick W.

If horrible customer service, not backing their poor products and or Installation, and not being responded back is what you are looking for then this is the right business to deal with ! Spent $4500 extra (Pre Covid price 2020) for tile on the spa and it looks horrible within 2 years ?! Not to mention the travertine that I constantly have to reset because they are always coming loose or uneven. The list goes on that I could have easily blasted this company for while the build was being done but the tile and them not backing it up was the final straw. Please reach out to me if you have any questions or want to know more on why NOT to do business with Agua Pools.

Angie E.

We could not be more happy with our pool and spa! The company, especially Randy, was wonderful to work with. The pool is beautiful and their attention to detail is impeccable. Construction took around 10 weeks, but our retaining wall probably took 2 weeks or more of that time. (We had a quote from another local pool builder and they couldn't even start construction for about 6 months. We were swimming in our pool before the other company would have even begun construction!) It was amazing how fast they were able to get our pool finished while staying focused on even the smallest details. You can't go wrong if you use Agua Pools & Spa.

Yajayra L.

We had a wonderful experience with Agua Pools, their team of professionals were detail oriented and flexible. Mark was the project manager and he was on site frequently ensuring that all tasks were performed to the highest standards. Mark is easy to talk to, he genuinely cares and takes pride in his work. Our pool was completed early. I highly recommend this company.

Nancy S. T.

They began our pool earlier than promised, & stayed on time. When 1 crew finished, the next crew was here within a few days. All crews were professional, knowledgeable, & courteous. Each crew left our yard mostly tidy, but we truly enjoyed watching the construction!. We were promised water in our pool by the end of September, & they delivered! They sent us a pool maintenance & equipment instructor who was here weekly for a month, to explain everything we needed to know to keep our beautiful pool clean & balanced. Christian was unbelievably patient, so informative, & filled with helpful tips. This was a beautiful addition to our yard & the most stress-free project with our newly remodeled home. I would highly recommend this pool construction company!