Air FX, Inc. - Inverness, Florida

RICHARD H.

Up date to my poor review of AIR FX, The owner contacted me and sent a new Teck out to do the maintenance they advertised .The new guy went out of his way and I was happy with the work he did .I will make them a three star now and a five star if they come back as they promised in a few weeks.>>> I recently had Airfxac do a maintenance cleaning on my Trane unit for $129. It was to include everything that was explained to me by the service representative that I scheduled the appointment with. That list of items is in their ad online. She explained it was to clean the evaporator coil, condenser coil, flush the drain line and much more. Not only did they do a poor job, less than a month later my unit broke down for the first time ever with a backed-up drain line which shut my thermostat off giving me no air. On this maintenance call the maintenance man said the coil looked fine in which I looked at the coil and there was a moldlike substance was growing on the top of the evaporator coil and I told him it was not ok that it needed to be cleaned. He sprayed a non-rinse coil cleaner on it, I asked him about checks regarding the capacitor and contactor and he said these units did come with those components. He never flushed the drain line and never went around to the back of the house where the drain line is. Condenser is in the front side of home with built cover on top of it and raised. All he did was rinse with water hose he used no coil cleaner for outdoor unit, nor did he open it up and remove any debris from the outdoor condenser. Just the water did not clean the coils and the condenser. It was still full of leaves. I tried calling the office to speak with service manager and they never returned my call.
This technician appeared to be not into his maintenance job at all. I guess he felt less was best. Not a satisfied Customer at all.
Poor Workmanship!

Meredith R.

AirFx fixed my air conditioner motor - they didn't have the correct one, but used something in place until the correct one was available the next day. Very happy with that. Had some issues with the invoice. I paid all in full and months later they were sending me the invoice to pay. I had to send my copy for them to find it - somehow it wasn't in their system? Just odd. But otherwise good experience.

Paul B.

Called AirFX a few weeks ago about a system. Salesman came promptly, he was polite, professional and knowledgeable. We ended up contracting for a variable speed unit, along with relocating the heat pump compressor to a more appropriate location and to relocate the thermostat.

Originally scheduled installation for a Thursday, they called on Monday and said they had an opening on Tuesday, two days earlier. Great.

Four guys showed up at 8:30. Of course they called first. Hard working guys, great attention to detail. Worked all day, and about 5 o’clock a young man came in to install the thermostat. Of course, he didn’t know that it was to be moved. He went back outside, he forgot to close the door and we listened for 20 minutes about what a Jack ass idea moving the thermostat was, I’m leaving most of the colorful phrases out of course.

I guess they figured out that the door was open and we could hear everything. So they came in to explain, that a remote sensor in a different location would take care of the temperature variance. Makes sense, sounds good.

They said the office would call about the follow up. They did, they scheduled the system checkup and sensor install for a Wednesday.

They called Wednesday morning, apologized for running late, explained they were in a customer service meeting. Nice guys

Oops, they had no idea we had the thermostat that we had, and a wired sensor wouldn’t work, and they had to locate a remote sensor. But anyway, I was told that by close of business on Wednesday we would know when it would be installed.

We are still waiting.

One other issue, the person who calls the county to schedule the permit review is never available. Called four times, nada, so called the county myself.

It seems to me that they do very good work, but there are pieces missing.

Would we use them again, honestly don’t know.

Do I want anything, nope. I don’t need a call from the owner or manager.

Donna D.

Had Wesley service my air conditioner on January 29, 2025. Found him to be knowledgeable, professional, and courteous. A big shout out to Deanna who scheduled everything flawlessly. Thank you for the excellent service.

Shawn W.

Our AC started cycling, it would run for 30 seconds and then shutdown. It an older unit, so we were dreading the news. I called this morning and our tech (Kyle) showed up before lunchtime. Interesting thing was, the unit started working fine just before he arrived. I explained the issue we were having and Kyle diagnosed the issue in about 3 minutes. Clogged float valve in the drain line. I asked Kyle to do a quick once over of the unit and he also found a weak capacitor to our compressor fan. Everything else looked fine. In the end I was expecting a bill twice what we were charged, so needless to say, we were pleased with the promptness, the young lady that scheduled the servicing, the great service we received from Kyle and the reasonable charge. Thanks Air FX, we will definitely recommend you.

Diane T.

I do not recommend this company at all. They have extremely POOR customer service!! We had a split unit installed in our Lana in The Villages and nothing but trouble. They promised upon installation that we would be able to remotely operate the system. After many visits by the supposed "Tech" person it still does not work, claiming it is our internet! However our thermostat in the house installed by Sunshine works properly by remote!! Came out several times and nothing!! No follow up!!! The owner has called and made promises he does not keep, just to get payment!!!

Now the unit on the lanai does not keep the temperature correctly, off by at least four degrees if not more at times. Called for service schedule, booked an appointment for specific day and time frame and had to call to say that no one was here by the end of the time frame. Was told by the office that they were still working on another call and had no idea when they would be here,!!!! No call no nothing!!!! I was told that they were working on air conditioners, well I believe that is why they were coming to my home!! Terrible company, I advise do not use them!!!

Jeff W.

Troy came to due my annual maintenance on my AC. He called ahead informing of the time of his arrival. He thoroughly went through the air handler and outside unit. I would recommend AirFX for service and for the products they represent.

Regina Z.

Air FX installed our air conditioner system several years ago and has been extremely prompt in servicing. They had to come by the other day and fix something -- they checked our warranty and saved us on any parts! They are honest, reliable, and have top-notch knowledge in the system. We highly recommend them!