Aloha Restoration Co. - Lake Zurich, Illinois

Star S.

Aloha remodeled my kitchen,power room and laundry room. Aloha did a great job. Will use them on my master bathroom.

Jorge G. G.

Our home suffered water damage through 3 levels when a pipe burst in our master bedroom and water flowed all the way down to the basement Rec Room. I contacted Aloha as I had heard their ads on WSCR 670 am. They came out immediately to assess my situation and within 24 hours they started the process of water removal from my home and assessing the damage that would need repair. They prepared the estimate so I could submit it to my insurance carrier ( State Farm ) and it was comprehensive and reasonable. The crew that they assigned to me was fantastic. They were on time everyday, cleaned up at the end of each day (we were still residing in the home during the work) and made sure I understood everything that was being done. When you're dealing with 3 levels of water damage it can be overwhelming, but Aloha made the process about as painless as can be and the workmanship was top notch. The work was completed when promised and I've had no issues. If you find yourself in need of home repairs or water damage cleanup, Aloha is the call that you need to make.

Chalpua

Transformed our dungeon of a basement into an awesome living, workout and office space. We’re on time, professional and significantly better priced compared to other contractors. Adrian and Jessica did a great job taking care of us through the process.

Brad C.

This is our honest assessment of Aloha Restoration as there were some good things we liked about Aloha, they "kinda" stood behind their services, but there were some rather unfortunate incidents that happened that really shouldn't have.

A quick summary for those who want bullet points, we would NOT recommend Aloha. We hired Aloha in 2022 to do a Master Bed/Bathroom remodel. About 3-4 months after completion, we found mold on our 1st floor ceiling, below the shower that Aloha built. They had to completely redo the shower as they did not properly seal the shower basin. The rebuild took 5 months to complete (longer than the original build) and their quality and attention to detail on the rebuild was less than stellar. They honored their warranty which is great, but we were left with a less quality finish (poor tile and grout work) in the end.

We were looking for a company to do a full bathroom and partial Master Bedroom remodel in the spring of 2022. What led to our decision to choose Aloha was that they were VERY detailed about what would be their responsibility under the proposal, what our responsibility was, and their pricing was competitive (not the cheapest, not the most expensive). Example would be, their bid stated we would be required to buy the Toilet, but the bid included the installation of the toilet. We were able to budget our remodel and didn’t have any worries that we didn’t have everything accounted for. We signed contracts and paid the required deposit in Aug of 2022 with an understanding they would start in 6-8 weeks… After countless calls and e-mails, construction did not start until the end of November.

The process was slow and hindered by the fact we were an hour away from their shop. They required their employees to start their day at 8am in their office, meaning on average we didn’t see them until 9-9:30am. They would then have to start cleaning up around 3:00pm so they could be back at their shop by 4:30. An average workday was about 4 – 4 ½ (after breaks and lunch were factored in) so not a lot was accomplished on a daily basis.

During our initial remodel there was NO Project Manager or Lead who was responsible for making sure everything was being built as it should. Had there been, it’s quite possible they would have caught the person water-proofing the shower using Drywall Tape to seal the edges and corners. All four corners leaked including the entire area around the step in and why the entire show had to be ripped back down to the studs and built again. Many walls were not built level or plumb, especially in our walk-in closet. We had California Closets installed (not by Aloha) and not having level walls made it challenging and it accentuates the bad construction done by Aloha.

So this leads us to the warranty repair. Shower was FULLY rebuilt (torn back down to the studs and subfloor) but when it came to tiling, tiles were not installed flush, there were many chipped and damaged tiles, the Schluter was initially installed wrong (leading to tiles having to be removed and reinstalled) and instead of using a stool or lift, the initial tiller literally eyeballed things that were above his head so the tiled walls were not level at the top. Aloha DID bring in another tiller and made many of the requested repairs, but we were also told on more than one occasion that they weren’t going to fix things that they installed incorrectly “because they have already been out here way to long”. They didn’t use the grout we provided and used previously on the first install (because it wasn’t something the tiller wasn’t familiar with) and we were left with streaking, uneven colored grout. Aloha used a “grout stain” to get uniformity, but a year later, it’s wearing off and we have streaks again.

NOTE: if you hire Aloha to get work done in the winter, you will not be their priority when they get calls due to busted water lines. They would rather chase the insurance company check than finish their contracted job on time. Our job was put on hold MULTIPLE times in 2022-23 and 2023-24.

Nancy M.

We called Aloha when a pipe burst in our condo building which resulted in water damage to our home. They responded extremely quickly, were very knowledgeable, and answered all of our questions. Their crew was very polite, which we appreciated. They placed dehumidifiers and air movers for us, and then completed the tear-out of drywall, carpet, padding, trim, etc. Their quick and thorough response helped to ensure that our home was mold-free. They were our recommendation when someone we know recently needed remediation services. I would definitely recommend them if you wind up with water damage in your home.

jimmy M.

One of the managers Jessica was extremely helpful. Great service

I often felt like I didn’t get the best service with other restoration services over the years.

However; when I spoke to Jessica and she helped it was a night and day difference.

I will always go to her now.

Marianne B.

Jessica and her team did an amazing job after my house flooded from a burst pipe! I would go to them again in a heartbeat for any further restoration needs.

judy R.

We were unfortunate enough to have a water supply line break and flood our downstairs. We were fortunate enough to have Glenn from Aloha Restoration Co. on the job. He was responsive and on top of the project the whole time. New room is beautiful. We hope to use Aloha again for a remodeling job in the future. Awesome group.