Alternative Energy, LLC -

Gary Cook

Bottom line. They damaged my system April 2023 using an unlicensed contractor for a $5000 project. They were contracted to detach / attach 36 panels so the roof could be repaired.
It's still broken Oct 2023. They blame Sunpower because they haven't shipped a readily availble (ebay) cable. Sunpower equally bad.

The net-net of the worst part is they broke DOZENS of concrete tiles during the detach and attach process. At least 28 were broken after my roofing contractor finished. That's verifiable. They took (stole?) them from a stack of 42 the contractor placed in the yard to be picked up later. Concrete tiles are not cheap.

They placed the panels in the yard while they were detached almost two weeks. They collected dust and the dust stuck bcause of the rain. They installed them on the roof in that filthy condition (visible in the photo) which probably accounts for the ~10% reduction in output the last 3 bright sunny days since they were reconnected. Peak output hit 12.9 kWh the week before the detach. Now it tops at 11.5 kWh at a time when it should be increasing.

The panels are misalligned with some visibily (see photo) from the street at 1/2 to 1" higher. It was not like that before they arrived. No installation in the neighborhood looks this sloppy.

Today they responded to my lengthy email with nothing substantial. They asked for photographs to support my claim! Unbelievable. I'm not their photographer. The proper response to a customer would have been to send over a senior manager to take a look at the work. Better yet, they should have inspected the work Saturday since I already warned them about sloppy work.

They completed the work. Not perfect. Only good enough. I just want them off my roof. Not impressed with how they managed the project and responded to complaints.

Now I'm trying to get Sunpower corporate to respond to a case. Power production is still below what it was before the detach / attach done by Alternative Energy. I asked them to look at reports to see if there's something wrong. 7 days and no response to my case. They are as bad as AE. No valid explanation whey solar output is reduced after the AE work.

I'm running out of space here. They did not upgrade my mounts. They replace my premium Sunpower supplied mounts shown dumped in a pile in the photos. Why? Don't know. Maybe they damaged them taking them off. Also a pile of interconnect cables with connectors exposed. Panels stored on the dirt and gravel against my fruit trees. Wonder why they became dirty?
Now you can see. Trusses almost extending into my neighbors yard. Loose screws and hardware just left on te concrete. Yeah. Maybe that's why you "upgraded" me. This is how they removed and stored my $30K + solar installation. When done for the day, all breaker panels were left open. I can go on and on. Constant contact? A bold lie. There was NEVER a manager from AE onsite. It was a subcontractor. After my complaints nobody came from AE to inspect. Cleaning? It was a kid standing on the peak of the roof with my garden hose hosing off the dirt. They still aren't as clean as they were after being on the roof a year. He didn't have proper cleaning supplies. Dude. Just go away. Learn from it.

P.S. Don't pat yourself on the back and claim service excellence.
You did not make everything right. The panels were not as clean as when removed. I'm not sure the mounts you used are as good as those from the original installation. It does not look as good as original. The panels were somewhat leveled but not to the same standard before the work. I just don't want you on the roof. And worst of all, I'm working with Sunpower support to figure out why solar production is lower. So if that's your definition of making everything right, you accomplish that!

UPDATE: Nothing resolved as of 10-3-2023. Complaints to Arizona Attorney General's office against Alternative Energy LLC in AZ and Sunpower of Texas.

Love the new reviews! Suspicious? Not.

Jen Santos

I signed a contract with this company nearly a year ago with a hefty (nearly $20k) deposit for a solar structure. They have done no work on the project. No engineered drawings, nada. They last stated that my project was in permitting. I can find no evidence of this. Moreover, requests for evidence of progress have been ignored. While they were initially quick with excuses for broken promises, they now refuse to return phone calls, texts, and emails. This includes failure to respond to my request for cancelation of the project and a refund. Should they make this right, I will offer an update. The verdict at this time? Snake oil. Take your business elsewhere.

Arthur Edwards

I am extremely pleased with the professional and informative plan that was created for my project. The workmanship and completed installation of the Split Air Ductless system, and the insulation of my garage door is outstanding. Everything was completed as promised, on the exact date promised. I have a very comfortable garage that I can enjoy year round now. I highly recommend this company for your garage package.

Richard Farris

7/2023 - We recently had are solar panels removed and reinstalled for roofing work by Alternative Energy and they did a fantastic job. Their customer service exceeded are expectations and would definitely use them again and introduce them to others as well in the future if needed. Rick & Cheryl

Sandra Hutchings

This company does not have a valid ROC license! They are not paying out their subs and keeping the money from the homeowners. Terrible communication. As a homeowner or sub, I’d think twice before using this company. They owe our company money and refuse to pay. Dishonest and unprofessional.

Ronaldo Lozano

This company doesn’t care for quality they take shortcuts all around and cost me more money for repairs than what it cost for the work on my home. They don’t even have a valid ROC number. THEY ARE NOT LICENSED!! they didn’t cover repairs. I HIGHLY RECOMMEND NOT WORKING WITH THEM! ABSOLUTE GARBAGE.

Tyler Hutchings

Beware this contractor subs out all his work to other companies and does bot pay them! He owes us more than $10,000 and has no intent of paying. His exact words were to "get in line for people that are suing him" STAY AWAY!

Caitlin Meyer

The proprietor of this business is conducting operations without a valid license and employing subcontractors to perform the work. Subsequently, he is collecting payments from customers but failing to compensate the subcontractors.