Ask Solar Sandy - Phoenix, Arizona

Frank A.

After a bad experience with a different solar company Sandy came over and helped design the system we needed going above and beyond to help explain how everything worked and what we needed to know. The installation was seamless and the customer service with the system provider has been excellent. If you are thinking about getting a solar system call Sandy she will help you too.

Jennifer C.

Solar sandy was amazing! She helped us figure out what was best for our home and how much we would be saving money wise every month. She was recommended by my moms coworker and she did not disappoint.

Lee W.

We got our solar panels installed two years ago. They have performed as promised. I also think Sandy is a really good person. Our credit with APS for March was $55. Our credits during the milder weather months will get us through the hot months with a small credit at year end that APS will owe us. And our small payment on the solar panel loan is less than what we use to pay APS. Imagine what electricity will coast ten years from now, yet our loan payment will not go up.

Tim P.

This was not our first rodeo in terms of going solar. Having purchased a solar system for our previous home, we knew what questions to ask and we could see right through the hyperbole that many solar companies use to lure you in to sign with them. In fact, we had a few companies out a couple years ago, but decided to wait because we just weren’t comfortable with what we saw.

This time around we called Solar Sandy. Right from the first call we knew this time was going to be different. Sandy showed up for our in-home consultation and laid out the entire plan so we knew exactly the number of panels we needed and exactly what it was going to cost. Sandy’s process is genius, instead of paying the power company obscene amounts of money every summer we now have a steady monthly payment for our panels and don’t have to worry if the power company decides to jack up their rates because most months, we don’t owe them a dime.

I’ve worked in the trades for nearly 30 years. I guess you could say I’m hypersensitive to poor workmanship. Sandy’s install team is top notch. They showed up on time and performed a clean and professional install of our system in less than a day. Sandy’s staff walked us through every step of the process so we knew exactly what to do when. Even when I had the most mundane of questions, Tiana and Avalon took my call and calmed my nerves making the process worry free.

If you are considering “going solar”, be sure to have Sandy out to show you what her team can do, especially if you’ve already gotten a quote from another company. If you do, you’ll see why we are proud to be a part of the Solar Sandy Family.

Heather P.

My experience with Solar Sandy was great! We decided we wanted solar but were not sure which company to go with....so many out there that come and go. When Solar Sandy personally came to my house, I trusted her right away. She took time to explain the process and offered to pay for our first two years of our solar loan. We also decided to replace our roof at the same time and were able to roll it into a very low interest loan. Additionally, we received over $25K in tax rebates that we used to remodel our backyard. Best of all, our APS bill has dropped to almost nothing (even when we had our Christmas lights on overnight during December and January). We are so happy that we went with Solar Sandy!

Andrea T.

I’m disappointed. I feel like I was duped. I haven’t experienced the savings that I thought I would experience. My solar panels are not performing as expected.

During the sales pitch, I was shown a graph that illustrated a how the panels would give me surplus on my electric bill in the winter that would carry me through the summer months. The graph showed that I would have a much lower bill in the summer due to the credit/surplus built up during the rest of the year, and no bill in the winter due to the surplus building credit. This has not happened. I even purchased extra panels than what was recommended for the square footage of my home to ensure a surplus, especially to offset future rate increases.

Since installation over a year ago, I only had one bill that was -$1.27. Otherwise, I pay something every single month. Granted, it’s lower than what I’d pay without solar, but this wasn’t what was promised or expected. The point is, I’m still paying regardless, and more than I thought I would. A lot more. This is in addition to the monthly solar panel payment.

I fail to understand how I’m not building any surplus/credit at all during the winter months, even with extra solar panels. None! I’ve talked to people who have surplus and even one other review of Ask Solar Sandy mentions their credit during the “milder months”.

I’ve been trying to get answers from Inty Power and Ask Solar Sandy for months. Both are normally very responsive, but not lately. They have not explained why I’m not building a surplus/credit. I also question why my system appears to stop generating power randomly in the middle each day, during peak sun hours, according to my app. And one day has a completely different pattern than the next. I have gotten no answers.

The other thing that I didn’t know before investing in solar panels is that the tax rebate will never be higher than what you pay in taxes. You don’t get a 30% rebate in one lump sum! The plan was to take the tax rebate and apply it to the loan, paying down the principal before the no-interest promo period expired, thus keeping the payments low. I was shocked that I only got back a portion of this rebate, and had to scramble figure out what to do to keep 18 months of interest from being added to the loan, doubling my payment. Buyer Beware.

I gave Ask Solar Sandy 2 stars because the solar panels were installed in a timely manner and we had great customer service in the beginning. We are also experiencing some benefit to having the panels, even if they are not performing as expected. I can’t give any higher due to being misinformed about the tax rebate, due to the underperformance of the panels, and lack of explanation or remedy.

Robert R.

Our decision to install solar panels on our home was based on Solar Sandy's vast knowledge of solar power. Solar Sandy was completely transparent with the entire process.
UPDATE: Sandy instructed me, that In order for her to fulfill her contractual promise to pay my solar payments, I would have to give her a review on Google and the Better Business Bureau.
Its now been over 4 weeks and we have not received the payment. I have left her several voice mails and texts inquiring about the status of my solar payments, to which she has not responded.

Jay M.

I’ve had a few companies come out and and give me quotes and I never felt good about their offers. They didn’t make sense. I spoke to my neighbors that had solar and they were upset because of the service after the sale. I had Sandy come over and she was very polite and professional. She explained the whole process and the numbers made sense. She’ll treat you like family and help you make the best choice for you. I’ve had Solar Sandy for just over a year and their service is still amazing. They always provide great service and get back to me fast when I have questions. Amazing company!