Burlington Electric Department - Burlington, Vermont

Burlington Electric Department

Burlington Electric Department is a reputable electric utility company located at 585 Pine St #4864, Burlington, VT 05401, United States. The company can be reached via phone at 8028657300 or through their website at burlingtonelectric.com. Specializing in providing electric services, the company is dedicated to serving the energy needs of its customers.

Conveniently, Burlington Electric Department offers wheelchair-accessible parking and entrance facilities, ensuring accessibility for all customers. The company has garnered 14 reviews on Google My Business, reflecting its level of service and customer satisfaction.

Average opinion: 3.2/5

One customer, David Call from Burlington Vermont, expressed concerns about a recent increase in his bill, attributing it to additional taxes. He questioned the company's transparency and hinted at potential dishonest practices. His experience indicates that there may be room for improvement in communication and billing transparency at Burlington Electric Department. However, others may have had different experiences, and it is essential to consider a broader range of opinions before forming a complete assessment.

👍 Reviews of Burlington Electric Department

D.P C.

5/5

Dear brother electric company, my bill has been a little bit high lately. My concerns is that you're really not answering people's questions but why is costing so much. An extra $3 tax this has got to stop.I'm going to question if you're being honest some shadiness that's going on Burlington residence. Anybody out there feels the same way I do. You need to send a big message thank you sincerely David Call Burlington Vermont.

Nathan K.

1/5

Completely removed the ability to pay with a credit/debit card without incurring a large fee. Their proposed solution is to mail or hand deliver a check/cash. Deciding in the 21st century to make it LESS convenient for your customers to make payments is certainly a bold choice.

Lauren V.

1/5

Thank you so much Burlington Electric for spelling my email wrong, Im so glad that I never got any bills or notifications from you until it all went to collections. No phone call, no good old paper notification through the mail that said hey you have over due bills. Nothing. Just an alert from your collections agency that I owe you money. I love that I always pay my bills on time except for your bills because of your mistake. Well done Burlington Electric.

Kurt H.

5/5

I wish that other businesses has had the same amazing customer service as Burlington Electric Department! I needed to change over the account name and bank account information on an apartment that I own. I sent an email last night, and the transition was made before 9 AM this morning! Thank you, Andi! I also find their rates to be very reasonable.

Yaya F.

5/5

They warned us power would be out from 8-2 to work on lines....it was back on by 11. Thx guys😊

Linden A.

4/5

Rates have been pretty damn stable for quite some time, years. If a storm knocks something down they are out there immediately to fix it. Great city asset. I don't know why someone said online bill pay is always down, works for me every time no problems, my preferred way to pay.

Carley

5/5

Super responsive customer service. So refreshing to deal with friendly competent people who care about their work!

Brian B.

1/5

Web site sucks. Can't view your bill and bill pay always down. ALWAYS!