DC Waste & Recycling, Inc. - Hillsboro, Illinois

Overview of DC Waste & Recycling, Inc.

DC Waste & Recycling, Inc., located at Address: 1301 Vandalia Rd, Hillsboro, IL 62049, United States, is a company specialized in garbage collection service and waste management service. With a phone number Phone: 2175323706, and an accessible website Website: dcwaste-il.com, this business offers a range of services aimed at simplifying waste disposal for residential and commercial clients alike.

Key Features:
- Garbage Collection Service: Provides efficient and reliable pickup of household waste.
- Waste Management Service: Offers comprehensive solutions for waste disposal and recycling.
- On-site Services: Handles items like glass bottles, metal cans, and plastic bottles directly at your location.

Important Details:
- For those interested in contacting DC Waste & Recycling, the phone number is 217-532-3706, and they can be reached via their website dcwaste-il.com.
- The company prides itself on its on-site services, making it convenient for clients who prefer waste collection at their doorstep.
- Their specialties in handling specific types of waste like glass, metal, and plastic indicate a commitment to recycling and environmental responsibility.

Opinions and Reviews:
- DC Waste & Recycling has garnered 99 reviews on Google My Business. However, the average opinion is only 2.7/5. This suggests that while there may be some satisfaction with their services, there are areas where improvements could be made. It's crucial for potential clients to weigh these reviews carefully and consider reaching out to the company directly to discuss their specific needs and expectations.

Recommendation:
If you're in the Hillsboro area and in need of reliable waste management solutions, consider reaching out to DC Waste & Recycling. Although their current average review score indicates that there might be some room for improvement in service quality, the opportunity to provide feedback directly to them through their website could be beneficial for both the company and future customers. Their commitment to handling various types of waste on-site makes them a versatile choice for managing your waste disposal needs. Don't hesitate to contact them at dcwaste-il.com or call 217-532-3706 to discuss how they can tailor their services to meet your requirements.

Remember, effective waste management is crucial for a cleaner environment, and choosing a service that aligns with your values and expectations is key to a successful partnership. Explore their offerings further on their website and consider reaching out to see if they're the right fit for your needs.

👍 Reviews of DC Waste & Recycling, Inc.

Taya Z.

1/5

I have never received such foul customer service…and I don’t mean foul because of the smell. We got a nice “courtesy” call from the company, letting us know that we would only be getting trash services twice a month, rather than every week. Okay, that’s unfortunate, but surely they lowered the rates, right? Or offered an extra tote to help with the extra trash that will build up during the off weeks? Absolutely not. No, the customer does not matter for DC Waste. We already dealt with higher prices this year. I spoke with Jessica, hoping to clear up what must have been confusion when my husband spoke with her. Surely they must be offering some sort of compensation to the customers? Instead, she refused to answer my questions, rebutting with a script-like set of about 2 responses, the first being that it is incredibly generous of the company to let us know about the screwing over, and the second being that we can go find trash services elsewhere. All I wanted was for her to speak to me, human to human, and answer this question: “Would you, as a customer, be happy if a service wanted to charge you the same amount but take half the service away?” She answers questions worse than a politician. Not even a simple yes or no could she offer me. If Netflix took away half their library and kept the same price, there would be an uproar. But I should be grateful to have gotten a phone call. Oh, and you’d better not have a trash bag preventing the lid from closing all the way…they’ll charge you for that, too! For what is supposed to be a family business, they do NOT care about local families.

Sean T.

1/5

We cancelled our service with DC waste due to cutting my pick up to every other week. I called to ask if there would be a price adjustment since my service would be cut in half or extra bins to hold my trash awaiting pickup. I was essentially told that I was wrong and that I didn’t follow the standards or rules for pickup, i.e the lid wasn’t closed all the way and that I had extra trash outside of the bins that needed picked up. I was never contacted and told I was breaking these rules, let alone telling me about them. Then I was told that I could pay the difference for extra bins which all in all my bill be would over $70 a month for pick up due to my need of extra bins but again my pick up was being cut in half and I would have no where to put my trash. It sounded as though they wanted to cancel me as a customer but didn’t have the gumption to just tell me. It felt very passive aggressive in my opinion. He also, thanked me for my wife leaving a one star review and that he would have to go and respond to it. Again passive and he sounded irritated for his own poor customer service. I will say that the best customer service did come today when I cancelled the owner told me that they could pick the bins up on Monday. I asked if they could be picked up today(Friday) and he said sure. Bins were picked up (by a kind man who treated my wife better than anyone else had) with in two hours. Best cancelation decision of my life other than cable.

Tobi L.

1/5

This company has picked up our trash every week at the same time until this week. 1-2pm trash pick up to 6am. Not acceptable. We will find a new company. The driver wants to complain about how close together we put our 2 trash cans but then drops them on their side when he leaves. The man that answered the phone had an attitude and the driver is petty.

Robin H.

2/5

Drivers are horrible. They like to play games and this is causing the business to look bad. The company needs to communicate better with them and go out on runs with them. Yes they will do better that day but if you follow them to see what they do might help.

Josh A.

5/5

I have had nothing but the best experience with this company. Our driver even takes the time to give our dogs some attention. Keep up the great work everyone!!

Kelsea N.

1/5

This is the WORST trash service I’ve ever dealt with. Customer service is not their priority at all. The last two weeks they’ve come to get our trash, they’ve left half of it in the trash can and then had the nerve to charge us to come back and get it when they should’ve gotten it in the first place! You can’t ever get ahold of them 90% of the time and then when you do have an issue they pretty much tell you “too bad”.

Sophia F.

5/5

Called about a service today, spoke with Jessica. She was very pleasant to speak with. She answered all of my questions and was very knowledgeable of the services I had questions on. Will definitely consider for roll off!

Breann S.

5/5

Great service. One of the guys on our route got our trash and emptied it in the snow when we forgot to take it to the curb. Grateful for their willingness to go the extra mile.