Desert Sun Heating, Cooling & Refrigeration Inc. - Casa Grande, Arizona

Sarah Metz

I'm very impressed by the service we received this last Thursday. Called at 6 am and the technician arrived within the window of time allotted. 8am-Noon. Very polite, professional, seemed very knowledgeable, okay with silly wives questions, lol. He was courteous of our home, equipment, and property. He did such a great job that we signed a contract for a year. If we keep experiencing the same level of service we'll happily sign up for longer. Big "Thank you" to, I believe Alejandro was name. You sir are a valuable employee and a great positive representative of this company!!

Chris Cash

Alex was fantastic. Very professional, extremely knowledgeable, and explained everything so I could understand. I was afraid with the first weekend of 100+ temps for the summer that HVAC services would be in the extreme price range to match the extreme temperatures. Desert Sun was very fair; Alex fixed my AC and made sure I would be protected going forward. This was the best experience I have ever had with any trade.

Matthew cotter

My new A/C unit of only 1 year decided it wanted to shut off and not restart after a power outage. I called the installer and of course everything worked for him. 10 days later the A/C cycled off like normal and then would not cycle back on. This time I called Desert Sun and they did a more thourogh inspection fo the unit and found the drain pans were full and drain lines partially blocked, then he checked coolant level and found it to be low. I agreed to have him charge the unit to normal levels and then he did a thourough inspection of the unit for leaks and did not find any. He then turned the power on and Wala! It started working again. I do not remember the young mans name but he was great with talking to me about everything he was checking and handling the questions that I had from my research on the internet. yes i am one of those! He was very nice and professional.

Eric Carlson

Terrible management. Isaac was completely unresponsive from the start. Isaac was disinterested when he came to our house and acted as if we were putting him out by getting a quote. I had to follow up with him several times just to get scheduled. They started on a Thursday and couldn't complete until the following Monday which we were made aware of. They did not properly hook our existing system back up on Thursday and did not have any AC Thursday night. We had to call Friday to have a tech come back out just to have AC for the weekend.

During the install on Monday, a tech fell through the ceiling. Understood that accidents happen, but Isaac didn't care at all when I reported it to him. I called the office and spoke with Jonathan. He didn't care and said Isaac is a manager and will take care of it. I then talked to Joe (claimed to be the owner). Extremely rude and also didn't care about the situation. They left the hole open for 4 hours which allowed blowing dust, debris, insulation and 100 degree heat to constantly blow in. We had to throw away multiple items due to damage and had to clean the entire house that night.

Also had very shoddy installation. Most of the registers are cut in crooked and other than 2 techs, their labor force was unskilled and provided terrible workmanship.

Jeff Saforek

I had an air conditioner break down. The part need to repair the unit was no longer in the manufacturer's inventory and we were facing the cost of replacing the entire unit vs. buying an inexpensive part.
The staff at Desert Sun spent the time to contact a variety of distributors, etc. outside of their normal scope and found a suitable part and got us back in cool air.
I'm not sure most companies would go to this length to save a customer some money.

Danny

Update:
Once again Desert Sun came through for us.
Alex came 2 weeks ago to find loose wires in the thermostat & again today to find loose connection on the compressor, something you'd never think to check.
They've only charged for a service call tge 1st visit & nothing the 2nd.
I'd highly recommend these folks for any/all your HVAC needs.
Thanks Alex & Desert Sun!

Angelica Leija

I've used this company a few times for AC service and pre- maintenance care. Their technicians are very professional and honest. They were flexible and punctual as well.

John Thompson

They came out and diagnosed the problem quickly. Despite it being a simple problem with the disconnect to the condenser, they went and performed diagnostics on the system to ensure there were no other problems all for the charge of the service call. Also had them come out at a later date and do a maintenance check. They resolved a problem I had been having for a while with my AC not cooling efficiently. Got it fixed quickly for a reasonable price. Works so much better.