Ecology Services Inc - Gaithersburg, Maryland

George R.

Never had a problem. Always receive my quarterly invoices. The staff have been friendly and accommodating. I have retained their services for more than twenty years. During inclement weather, they pick up on Saturday. Thank you Ecology Services.

Cassandra D.

Updated... Finally the manager responded and made good on replacing our receptacle. 2/27/24

The trash guys busted our trash can by slamming it on the ground. Its been months and we havent received a replacement after they requested we provide video proof which we did.
Today 2/24/24, trash was all over the front of our steps and walk area. None of this was there when i left this morning. Trash was neatly placed on walk.
Enough is enough of this poor service.

Robert H.

On February 10th, 2022 around 12:30 PM in Laurel, Maryland I witnessed one of Ecology Services drivers run an older gentleman's car off the paved road and into the dirt. The truck driver was changing lanes and might not have seen the car in his mirrors, but the car to his right side (the lane he was changing into) had to run off the road and into the dirt to keep from having a serious collision with the truck driver. My issue is with the truck driver (because I am a retired truck driver) *How was it that the truck driver did NOT see all the dust that was kicked up from the car veering off the road? He just kept driving as if nothing happened. I was so shocked all I could do was snap this photo afterwards because I was driving right behind the truck driver.

Annie T.

They are hard working crews. The driver and the crews are always friendly and take everything you put out. They often go above and beyond their duties to satisfy the residents. They are always on time excepted when the truck broke down or anything that out of their control. They provided great services to our town and we really appreciated their services very much.

Megan B.

If I could give zero stars I would. They've never sent an invoice and have missed trash pick up multiple times. The time that they pick up changes on a weekly basis and if there is a holiday on Monday they dont schedule another day to pick up so your trash sits there for sometime two to three weeks at a time. Not to mention they are so rude to customers. I like to take it out the day of because of all the animals we have in the woods behind us. I ran it out there when I heard their truck and they said you can't take it out when they're driving up the street and next time they wont take it. Real life. Were switching.

Joanne A.

I don't understand why recycling bins are not returned to where they were set out for collection. As a senior citizen., I do not appreciate having to locate my bins and then drag them back to my home. I probably will simply refrain from doing recycling at all. Your men need to do it correctly!!! It is not that hard to do!!! Also, EMPTY YOUR VOICE MAILBOX!!!

Anke D.

This is the most dishonest company. They never send invoices and when I canceled our service for a home we sold, they still billed us for a whole year after the cancellation, although there wasn't any trash to pick up. They told me it was my fault, because I didn't receive from them or send them a cancellation email. They didn't have an email address for me to send it to at the time and they didn't have my email address either! The worst managed company EVER!

Meg Z.

Has forgotten to pick up our trash almost every single week since we have signed up for their service. When we call to tell them they forgot they say to wait another day and MAYBE somebody will be by to pick it up. I am tired of their bad service and switching.