Energy Service Partners - Torrance, California

Amit P.

We were not given truthful information from the beginning. Were not provided with the signed contract until I later asked for it. Sales guy ditched us mid project and no-one followed up so left us on our own. Ended up having to double pay our original electric bill and solar bill. Was told I would get reimbursed for it which never happened even after a second reminder. Was told we would get 1:1 energy credit from electric provider and monthly credit for battery which were originally presented as a fact. This was false. I'm being told they are trying to help me but there is not a single thing that has been fixed. I repeatedly asked for a contact of their manager which they refused (from sales person and support line). I was told a manager would contact me which also was a lie. Feels like this was a scam to get us into a contract and I've been given no reason to think otherwise despite adequate opportunities to do the right thing. I would love to be proven wrong. I can provide evidence to support my claims if anyone is willing to help.

Monte S.

Froy the Installer was kind enough to explain the Install process and what to expect and when. He and his team were careful and focused on the project itself and customer care. That put me at rest to know they are capable of doing this installation in a professional manner.

SAM P.

I’ve been super impressed with this installer as a whole. My expectations have been surpassed by the professionalism the Consierge team has displayed. I’d really like to give high Praise to Gustavo, Ryan, and Jerome for really going above and beyond to help our Customers move their solar projects and get to the finish line. They are The Modern Day Dream Team of Solar Project Management. ESP is an outstanding organization to partner your sales team with.

Tom B.

Scotty with Hector, Jonathan, Isaac and Marlon, all from ESP came out to repair my solar which is on a very steep roof. These guys did an amazing job. They were careful walking around on my roof, they looked under every panel and verified every connection. Ultimately they found the problem, which was a bad connector under one of the panels.

At each step of the way they kept me informed and made sure they got the job done.

I'm very happy to have my solar back online. Thank you guys!

Ellen L.

It’s been 5 days after the solar system install. So far so good. The installers did an amazing job with attaching the panels on the roof and the electrical systems on the wall. They cleaned up after and I didn’t have to do anything at all. Thanks Dylan for coming on the day of the installation. This company is highly recommended.

Moises G.

ESP installation technicians were great! They arrived and displayed extreme professionalism and were very thorough. They maintained their workspace clean and were very organized. The installation technicians called when they had any questions, never assumed anything which is great because you know exactly what is being done. Overall, fantastic experience.

Adam L.

Don’t expect a quick or easy process with ESP. Their customer service is probably the worst I’ve ever experienced out of any company. They came to install originally and then told me they wanted to run conduit on the inside of my house, on top of the walls. When I said this was unacceptable, they told me to find my own contractor to run the conduit. Then my customer service rep ghosted me, choosing not to ever respond to me. I was forced to call in to their customer service center over 25 times across 2-3 weeks until finally, they decided to respond to me. At this point they still requested I find a contractor to do work as they said opening up drywall was out of the scope of work. At this point I was assigned to a project manager. It was utter hell trying to get into contact with him. He refused to answer any calls and said he only responds to email, what kind of contractor doesn’t take a call. At this point, they reassigned me to another customer advocate, as the second one they assigned me also decided to ghost me. Extremely unprofessional. Finally, they sent Tyler, who runs the install dept. out to the house. Tyler may be the only competent person at this company. Within 1 minute, he agreed it was ridiculous that the customer service team had told me they cannot run wires into the walls. In fact, he added that this was actually unnecessary for the install and that this whole issue which had taken almost a month and 30 phone calls, hours waiting on hold, was actually a non-issue and that the original team sent out to install had no idea what they were doing. When it comes to the actual work done, it seems they did a good job. After 7 long months, we finally installed. If you go with esp beware, they have one of the most incompetent customer service and project manager staff I have ever worked with. It’s truly a shame because their installers are respectful and generally good. I would stay away if I were you…unless your life goals include memorizing their hold music.

Ralph R.

The ESP team did an excellent job of installing my solar panel and battery backup system.
They were very professional and courteous.
The team was on schedule (much faster than I expected).
The follow-ups indicated to me that my satisfaction was important.
I especially liked the planning aspect of the project to ensure I'm receiving the right amount of my energy needs.