Ferrellgas - Glade Spring, Virginia

John F.

Exactly like another recent review- I ordered at 25% remaining. It took OVER a month. 8 phone calls. I never got a higher up to contact me to explain why, even though I asked- nicely- every time. The systems they have in place look nice, like internet access but none of it works as it should. The people on the phone are pleasant, but I'm not trying to make friends, just trying to buy a product. The delivery was good, but really- a MONTH with no decent explanation!

Mike R.

I have been a customer for going on 5 years now and only had one issue before and on my last fill-up. I had requested and they supposedly added it to the work orders that they are not to pull the over weight truck on my concrete driveway when servicing my tank. Well it occurred again. The next new issue was that I had placed an ordered about 3 weeks in advance to fill my tank which they put me on the schedule for service and on the day of service they remotely called and said it would be another 3 to five days before they could get to me. After numerous calls and not getting no reasonable responses they showed up on the 3 day.

Ashley M.

Shane at Ferrellgas is absolutely amazing! From start to finish, he made the process of installing my tank smooth and stress-free. He was incredibly kind, respectful, and professional throughout the entire installation.

Not only is Shane great at his job, but he also has a way with animals—my dogs absolutely adored him! It’s clear he genuinely cares about his customers, always being responsive and going above and beyond to ensure everything is done right.

If you’re looking for top-notch service and someone who truly puts the customer first, Shane and Ferrellgas are the way to go. Highly recommend!

Kevin H.

Order early and have a backup plan is my advice. I've been a customer for years and never had complaints until now. Several weeks ago, I ordered a refill when my tank level dropped to 20%, just as had been recommended. I was alerted that the refill may take as long as two weeks. After the two weeks had passed, I get a courtesy call that delivery would be made within five (more) days. That didn't happen. Afterwards I get another courtesy call that delivery would be made within five (more) days. That didn't happen. Finally, I ran completely out of gas. I tried contacting both the customer service line and the customer service chat to find out how much longer it would be. I was told by three different customer service reps over two days that they would find out a delivery timetable and call me back. I never received a return call. Finally delivery was made unannounced. Lesson learned - order your refill much sooner than you need it and have an alternate means of heat as they have proven to be unreliable and unresponsive through this last ordeal.

Bird S.

Moved here in 2020 and there was already a FerrellGas tank at the house so we just called them for service instead of looking around and I have regretted it ever since. For four years we have said hey we think there’s a leak (on the equipment that they charge annually to use) and they say they checked and there’s not, but finally we had to have the septic serviced and even a man thats around human waste all day said ‘That propane smell is strong, do you have a leak?’ so now I am convinced it’s not just my imagination. Also, getting a call to say delivery will be within the next 3 days and waiting TWO WEEKS without any explanation or anything is beyond rude.
It is definitely time to find a new supplier for propane.

Westfall R.

I have been a customer of Ferrell Gas for a lot of years and they have been great to work with, very responsive and timely to our needs

Charlene W.

Has been 3 wks now since I placed my order...without any reason as to delay...very disappointed in service...will have to look at staying with this company

Mountains A. B.

Customer for years, no trouble, and generally good service. Then I ran into a weak link that is very disconcerting and troublesome. We are selling the house where we had service and I called in March to have the tank removed from in front of the house so we could list and photograph the property without having a gas tank in front. I had fenced the tank and took the fence down in anticipation of having the tank picked up. I thought (mistakenly) this would be timely because the gas service center is maybe a mile away from our house location. I called, no problem, Two months later I called again and was told that tank pickup was a year behind and I would be serviced in the order...It is now July, the gas left in the tank is being released in the heat and a big blue tank (without fence) is right in front. I'm very disappointed and just can't believe a well run business would accept such pitiful logistics as normal. Beware up front.