GFL-Area Disposal Morton - Morton, Illinois

Paul K.

The entire month of December 2024 my garbage was not picked up. I called each week except the first one as it was just one single bag and a couple of grocery bags. Weeks 2 through 4 I called. It was getting to the point where my trash barrell was completely full. The lady at the office was always nice a pleasant looked up my address and where I lived but for some reasons the guys on the truck didn't have me listed. So yesterday was the final straw I canceled my service with GFL I couldn't go any longer not having my garbage picked up.

Sarah B.

Horrible company to deal with. Doesn't do their job of picking trash up and then expects you to pay extra when they forgot. 1/3/25 they did not pick my trash up, I was told they will get it Monday 1/6. Monday I got home and still no pick up. I called again and was told Tuesday they will grab it and they will also call Tuesday morning. Well they didn't grab it but they called to tell me there driver claims he picked it up so I'm screwed. Well GFL, I'd love to review my ring doorbell with you. He didn't trigger mine. 🤔 Maybe because he didn't stop there. But caught him at my neighbors. My trash stayed in the same spot alll day. Explain all that. MONEY HUNGRY LAZY WORKERS. I hope someone greatly inconveniences you and then tells you to deal with it.

R E.

Weasley little liars... I have had a recycling bin sitting at the end of my driveway for 2 months waiting for them to pick up after cancelling their schemey services. Called again and was told the driver said it wasn't there when he came to pick up. Have to wait another 2 weeks for possible pick up. This company is a joke. I am about to bring them their bin.

M C.

They left broken glass in my driveway and yard and all over the public sidewalk. Knowing calling them does absolutely no good, I did their job for them and cleaned it up from the street, sidewalks, and out of my car tires. They are the most incompetent company I’ve ever dealt with.

Christopher A.

If I could give zero starts, I would. They don't pick up your trash, and then don't answer the phone or ever call you back when you have an issue. Terrible company, not that we are left with a choice in this town. GFL is awful

Chris S.

They have not done too terribly bad since they took over, it has been hard to set up an account, they won't take payments at the office, but they do take they garbage which at the root of it all is what I pay for, until today. I came home and I guess....maybe I put the wrong stuff in the wrong can or bag i did both this morning, not sure, I work 10 to 12 hrs 5 days a week and I leave the house about 415 am every morning to go to work, I so I can pay the bills and the leasing agreement for the cans every month. Now my problem today is the stuff (garden lye for fugus) I apparently put in the wrong spot, so it was spiked in my driveway, So after a long day of work I had to learn a harsh lesson about garbage etiquette. Thanks

Update: got call from the manager of the route drivers. He notified me that it was indeed my fault. And never asked for the pictures. Thanks.

Carissa J.

They pick up trash when they feel inclined to. My town unfortunately has a contract with them, and the drivers don’t finish their routes or skip houses indiscriminately. We went 3 weeks in a row with no pick up last summer. They also keep sending my PO Box a bill randomly for $30- $50 when we all pay the town for service. It gets annoying having to call them every time to remind them they have a contract with my town and they are not employed by me personally.

Joe E.

1 star is being very generous, this company goes out of their way to not pick up your garbage. They didn’t pick up my garbage on Friday, but they emptied my neighbors can sitting right next to mine. I got hung up on and lied to Friday trying to figure out why my garbage wasn’t picked up, I live in an area where coons will get into trash so I was not able to take my trash out all weekend. I did receive a call back from their office on Monday, I was told since they couldn’t pull up the camera footage they weren’t going to charge me $70 to come back and do their job on Tuesday.

I found another garbage removal company in my area, and told the lady on the phone Monday that they aren’t the cheapest in town. She literally laughed and said I know. I changed my service to Waste Management and will be saving $15 a month.