Grafton Technologies, Inc. - Jerseyville, Illinois

ryan (.

2 years ago we moved to Jerseyville and found grafton tech to be the only fiber provider, so we had to go with them. As I shopped their internet plans I noticed they advertised “up to 1 gig fiber”, but when I asked in person about it, they told me that 100mbps is 1gig…. I educated them that there company is negligent and falsely advertising. They tucked their tales and gave me a big discount on the 100mbps plan, seemingly as hush money for the gross incompetence. They then quickly changed there plans.

I’ve had issues with them charging more for no reason at very random times as well.

Being forced to use this service, since it’s all that is here aside from crap satellite service.

Grafton charges an outrageous $75 for 100mbps! Most others provide double that, for half the cost.

To add insult to injury, the whole Jerseyville office is full of 100% grade A idiots. I have had to explain the difference between bits and bytes to them on several occasions. They gaslight to no end! And just today I called to see why only one of my Ethernet outlets works. One lady says to me, “the way your apartments are, you can only have it in one room of your 3 bedroom home”. So I asked, why do I have multiple outlets in this brand new apartment, and your install tech asked me where I wanted it hooked up when they first installed? She stammered and stuttered and asked to call me back. I said sure. She called back an hour later to tell me yet again that I am RIGHT.

These people have zero clue what they are doing and deserve to be FIRED! The whole office. The whole gaslighting office!

So now yet again they have been proven wrong, and then tell me it’s going to be 85$ an hour for a technician to come over and flip a switch to make the other Ethernet lines “hot”.. again trying to confuse a customer, but me knowing a thing or two, completely understand that when we flip a light switch, that is what we are doing, making the line hot… so I said NO, I’d prefer you did this free of charge considering the incompetence, inconvenience, and complete disrespect. They refused, and then tried to bate me into petty arguments.

Grafton technology Jerseyville is the worst case we could ever get as far as petty and scummy liars go. These people should feel shame for excepting paychecks!
EDIT/UPDATE: I spoke to “The Owner” as requested. She fought me tooth and nail until I asked her to check with an actual technician if I could move my router. She agreed to do so and called me back. THIS is what happened..

When she called me back, she assured me that only one of my 4 Ethernet plugs can be active at a time but, she had finally been educated from someone that Grafton has ZERO RIGHT to charge us anything to move what plug is active. They had been trying to charge me $85 per hour to switch an active plug! Since in my apartments we do not have access to our modems this is actually illegal.

I agreed to take this review down if they would just please help me! But as the interaction with, and the need to educate “The Owner” (Susan) was flat out unacceptable, I have chosen not to.

Grafton tech of Jerseyville has YET AGAIN changed their policies because of ME. They no longer will charge anyone with an off site modem, to change what Ethernet port is active, not just me for knowing what I’m taking about. I can’t help but wonder just how many people they have scammed, lied to, and flat out belittled. All while stealing $85 an hour to change service outlets…

Susan assured me that all of her office workers are “just wonderful” and “do their jobs very well”, so why did I have to climb their ladder and then educate the OWNER? WHY DO THEY ALL GIVE DIFFERENT ANSWERS? Pathetic honestly that she stands by the uneducated employees that lie instead of learn, then cop an attitude with their paying customers. But what can you expect when the owner doesn’t even know their business?!

Jerseyville should run grafton out of town, or DEMAND FAIR PRICING as well as a full retraining of there office staff and FIRE the owner if she refuses to cooperate.
INVESTIGATION IS NEEDED HERE!

Jerrid F.

Ashley is the rudest person you will have the displeasure of talking to. I called and spoke to her about fiber. She will tell you that the technicians refuse to do the work to install fiber and is "not available at this time." When I dug for more information, this offended her and she started asking me why I need that much speed. Like it is any of her business. I'm a potential customer willing to pay their exorbitant prices on services sold at literally half the price by Frontier. Ashley will also lie to you and tell you that she will call you back, but won't and claim that she "called back several times and got no answers." Not sure what position she holds, but hopefully not very high. She's not exactly an asset to the company.

K J.

Angie and Jennifer have been so helpful with trying to figure out everything for my 90 yr old mother over the years. I live out of state and call them to explain and walk me through many things. They are always patient, polite and friendly. Thank you for working with us and helping to keep her happy with her TV, internet and landline! You ladies are great!

Chelsey-Robert R.

Our internet worked great with them for 2 years then it started messing up. Everytime we call about it we get told it's somehow our fault. The most common excuse is were using more than we pay for so they bumped us up. When we complained yet again they said we were using even more. So basically our internet doesn't work half the time because we are using too much internet which is funny cause it likes to go out at 2 in the morning when all the kids are asleep and I have only ONE device going. It also sometimes doesn't work as soon as we try to turn ANYTHING on. The cherry on top is the attitude we receive. My husband paid our bill today and told them we aren't going to pay again until it's fixed or we will just go to another provider. Another worker decided to say loudly to another customer about how customers just don't "get it" and if their service isn't working they need to turn off a game or something.

retard 4.

Terrible customer service, they pinned the market in my area as well so they're the only provider out here, they also required us to get a home phone. They overcharge you and give you terrible internet, I'm paying over a $100 a month and only get around 3 mb/s download speed on a good day.

Chris W.

Support is 2nd to none, service works great. Wish the Fiber Internet would come into play widely, or at least time frames for availability be made available

Karen M.

Everyone is very nice and helpful. Have had the service about 8 months with no complaints. Service is SO much better that our previous provider. No complaints here.

Kristina M.

Wonderful staff and service.