Groton Utilities - Groton, Connecticut

Groton Utilities is a reliable and essential service provider, specializing in water and electric utility company services. Located at Address: 295 Meridian St, Groton, CT 06340, United States, it is a company that serves the local community with necessary utilities. The company's phone number is 8604464000 for inquiries or assistance.

One of the critical features of Groton Utilities is its accessibility. The company provides a wheelchair-accessible car park and entrance for people with disabilities, making it easy for everyone to access their services. Additionally, Groton Utilities accepts debit and credit cards for payment, providing customers with convenience and flexibility when paying their bills.

Groton Utilities has received 42 reviews on Google My Business, with an average opinion of 2.9/5. While there is room for improvement, the company is committed to providing essential services to the community. It is crucial to consider that utilities are necessary for daily living, and any issues that arise must be addressed promptly.

Moreover, the company's website, grotonutilities.com, is an excellent resource for customers. It provides essential information about the company's services, billing, and contact information. The website is user-friendly and easy to navigate, making it simple for customers to find what they need.

Reviews of Groton Utilities

Darren Wood

2/5

It is 2025 and i cant view my utility bills online? When there is a outage the website should be updated immediately not 2 hours later.

Alberto Centeno

3/5

Who's idea was it to work on the road that leads to groton magnet shool in mystic this has caused a huge impact on dropping and picking students from school this is called poor planning shame on you

Susan O'Farrell #61

5/5

This week I had an energy audit with a company that Groton Utilities contracts with.
The audit was incredibly helpful! The guys that performed the audit were extremely knowledgeable and professional. They identified multiple issues that they were able to correct. GU and their auditors get a 10 out of 10 from me!!!!

pryncesshms

5/5

Every employee I have ever dealt with has been top notch. Extremely helpful, quick to serve. The utilities are the best price in the state! I wish I could take them with me to Colorado! Thank you team for the best 3 years of utility service that I've ever had.

Kellee Holmes

5/5

Am surprised at the reviews on here. Have had them for 3yrs now, have always been very helpful and friendly on the phone and ALWAYS extremely pleasant when you go in person. Always willing to work with you if you need to make a payment plan, however be prepared to keep your end of the bargain, they wont do it again if you don't, and I have to say that's fair when you go back on your word, how can they trust you to keep it in the future? I can not say about the refund, since I have not asked for mine as of yet, but as far as customer service where I am concerned I give them 5

Amy Zimmerman

1/5

If I could give them negative stars I would customer service is great but good luck getting your deposit back from financial department it’s been two months since we moved and still nothing called and was told it’s was mailed out twice and called again because we still haven’t received it guess what still not mailed out . Why they feel the need to hold peoples money is beyond me .

Michael Gray

1/5

Any good reviews are a lie and from employees, you can see that just by reading them. They are very cold ppl. They can do what they want to ppl cause they know we don't have a choice but to use their power. Could pay off my bill $300 but can't with the $50 they added for setting up a shut off date. A person is set up to drive 0.2 miles which is like 3 blocks away to flip a switch and it cost that much just for them to have u set up for shut off that day. So if ppl have a hard time paying, they will add more to ur bill, spoke to Tina (the manager) who could have waved that for me but refused. Even when I stated I could pay off the bill but can't offord that extra $50, it was a stern no. They want to keep u backed up and it's so heartless. I couldn't even believe how cold she was. She actually said with the $50 penalty that maybe it would be paid on time next month, it's a punishment for not having enough money to pay right away. I actually cried cause she made me feel like I was such a bad person. People are not backed up on their bill cause they want to be, it's not fun for ppl, it's stressful and sad and ppl don't do it on purpose.

Bill Keenan

5/5

I love the people, they are always helpful and accommodating. Service is extremely reliable. Any problems are promptly addressed. I feel lucky to live within the Groton Utility area. When others have been out of power for extended periods of time, we have been ok. (Knocking on wood!)