Hampton Inn by Hilton Litchfield - Litchfield, Illinois

Caitlin G.

Rooms were comfortable. However, the pool is still closed. I read a review stating it was closed a year ago thinking it would be fixed by now, nope. Still closed. The gym is nothing. They have 3 cardio machines but no actual weights. The room itself was loud. I am not a light sleeper but could not sleep. Between the highway or the ice machine going on all night I got limited sleep.
The pet fee is extremely expensive for the simple fact this is not a fancy hotel nor is it updated.

Ric M.

We made separate bookings for two consecutive nights when the app wouldn’t allow us to extend our reservation. We checked in late and the night clerk said no problem she would combine both nights into one reservation and we could stay in the same room both nights. The next morning the front desk called at 11am agitated saying they rented the room and we had to vacate immediately that the guests were there ready to check in even though check in time was 3pm. We refused and explained that the night clerk must have forgotten to combine the two nights and told us we could stay in that room both nights. They refused and threatened to call the police. We ended up hurrying out under duress at serious inconvenience and will never stay there again. ||||DO NOT WASTE YOUR MONEY AT THIS HOTEL. THE ROOM WAS DIRTY, THERE WERE HOLES IN THE BATHROOM WALLS AND WE FOUND PILLS IN THE ROOM. MANAGEMENT WAS RUDE AND INCONSIDERATE. THIS IS A POORLY MANAGED, OLD RUN DOWN HAMPTON. HILTON SHIULD DEFLAG THIS PROPERTY AND REMOVE OT FROM THE SYSTEM. WE STAY IN HILTON HOTELS OFTEN AND IT IS THE WORST HAMPTON HOTEL WE HAVE EVER STAYED IN. A NIGHTMARE.

Meredith R.

We had an issue at another property, very late in our travels and called this one, like one calls home to hear a familiar voice and seek comfort. The rooms are never perfect but they are always clean. The staff was warm and attentive. They worked us in at a comparable rate to what we had already paid elsewhere and sent me a text to check to make sure we had what we needed after we checked in.

Rob C.

Update, see this hotel's response.
Even after all these years, WE NEVER RECEIVED A GENUINE APOLOGY FROM THIS HOTEL STAFF at Hampton Inn Lithchfield! We only received one from Hilton corporate customer service (who did not need to give us an apology, as the customer service person corrected the problem). When Hilton customer service asked us if we wanted an additional discount for the local staff mistake, WE TOLD THEM THAT WE DID NOT WANT ONE. We only wanted the local Hampton Inn Lithchfield hotel staff to apologise to us. We wanted them to apologise to us for threatening to kick us out for a mistake they made. Nothing more. And the customer service person said that they would make sure that the local hotel staff would know that we were expecting an apology from them, not from Hilton customer service.

The proper apologies were NOT made. Usually, its the people who made the mistake that should apologise, no? Not the person who corrected the problem. I have nothing but praise to the Hilton customer service person that worked with me.
It was Hilton customer service who told the local hotel manager to give us an apology at the end of our stay. And as stated above, when checking out, that hotel manager tried to avoid us.
Again, look at the owner's response. Unapologetic to the end.

---Previous Review---
Stayed here back in Spring 2023. They made a mistake and tried to overcharge us, even though the charge was a mistake. The hotel staff got confused, and kept telling us that we were getting confused with the incidental charge. We told them, that we had no problems understanding the incidental charge, and tried to show them the itemized bill we received from our online confirmation. She refused to look at it (which would clearly show her math error), and when we asked them to call their corporate number, the staff person got mad and asked us to leave (Even though it was very late, and we had driven the whole day to get to this hotel). We ended up calling the corporate customer support number, and they quickly reviewed the situation, and after a minute (because the phone person looked at the itemized bill and understood simple arithmetic);understood, and said the problem must be a glitch on the hotel system. They customer support person apologised for the problem, and said they would talk with the hotel. One of the hotel staff posed as a manager came to us and made things worse. Even after acknowledging that the problem was on their side, she made us feel like we were in the wrong. We found out that she was not a manager, and were told that an actual manager would apologise to us before we leave. The actual manager tried to avoid us when we were leaving. We confronted her, and asked her that all we wanted was an apology. Ridiculous and a terrible experience.

...
Oh, and also wanted to add, the room was not clean, littered with candy on the floor. When complaining to the staff person (who we later found out was not the manager) about candy being on the floor, she rudely said that it was complimentary to give chocolates on the bed. Yep, she did NOT make things better.

Douglas

VERY outdated building. Terrible design/layout of the rooms. We had great service. The breakfast was good. Staff was great. I don't think I'll come back due to the age.

Shelley

Positive: I liked that it was easy on and easy off the interstate, the room itself was large, very clean and the bed was comfortable. Negative: Even though I like that it was right off the interstate, what I didn?t like is that the walls are not sound proof. We didn?t sleep well because we heard the semi trucks all night long.

Linda S.

I guess it was great. I was asleep 10 minutes after I got there. Peaceful night and great heating system. I was cozy.

Kathy

This was a very comfortable place to stay, and pet friendly. the room was a good size, the bed was comfortable. The hotel was very conveniently off interstate 55, and there were plenty of dining options in the area. The hotel had nice grass area for walking your dog, with poop stations with poop bags. The breakfast was probably one of the most complete breakfast offerings at any hotel I've. Stayed at. The hotel employees were all very nice, friendly and efficient.