Harbor Group Management Company - Norfolk, Virginia

Ashley L.

I've been staying in this apartment complex for over three years. I have put several maintenance issues now we got to the point where it has gotten real. My two kids normally get picked up from school, but this particular day on the last Friday they got dropped off at the apartment. We have not been living there due to the dangerous and hazard condition of this apartment to say that the turnaround in the Rent office is crazy is an understatement I have put in several maintenance request. Nothing ever gets done now. The ceiling barely missed my daughter by inch. My ceiling has been hanging in the kitchen now is at the front door Harbor group management took over these apartments in October. They came and did a walk-through took pictures. They seen everything that needed to be done now here we are as February and they want to sue someone for rent everything It was visible I have not paid rent because they will not fix anything to I had to do my own pest control because they would not clean out apartment that was vacant for months and it was so many roaches coming from that apartment when they did finally decide to go in there and clean it out they had to wear hazardsuits with mask it's been an ongoing situation. The people in the Rent office is not helpful at all. I just want to go on here and make sure that I let everyone aware. Please do not rent these apartment reviews are real now I'm trying to see what my next steps because I have all the photos that I am going to upload to share with you all any apartment complex they supposed to make sure with the cost of rent and everything that's the least that they can do is fix these apartments. You want to come home and feel comfortable and not have to worry something gonna fall down on you. I've been staying with my friend because I don't feel safe with my kids and my biggest nightmare came true Friday when I got the phone call at work when they walked in the door the ceiling came down. Please be advised.

Fatima C. G.

UPDATE: Maintenance came back with a replacement washer and dryer that is dirty and had a roach in it. They ran a cycle and when i opened it after i saw these. I called them and they can back to run another cycle and claim there were no roaches. Please help us.

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We have been asking in Peppertree apartments to get our dryer fixed for weeks. maintenance is in our apartment for hours multiple days and they always end up saying they are ordering a new part, but when they come back two days later it’s never fixed. This has happened several times and we have security cameras inside to prove it. we chose this apartment because it has a washer and dryer and we have not been able to use it for weeks now which is very inconvenient. We call every day and it always goes to voicemail and it’s hard to hear back or get updates on the repairs. At this point it might be easier to just get a new dryer rather than paying all this labor for no reason.

there are multiple issues in my apartment, including water leaks all the time when it rains, and the ceiling randomly gets holes, and we don’t complain about these things because we don’t want to be complicated, but our dryer is the one nonnegotiable. a neighbor recommended we reach out to the county to get this fixed

Kaelynn M.

I have been living in a property managed by Harbor for just over a year and have steadily watched this community turn into a war zone of crime. The behavior that occurs on this property is disgusting, unsafe, and is not a place you want to rest your head at night. It is extremely unfortunate to have to call this place home. The police have been here weekly due to incidences that are happening in the daylight right outside your front door. It is extremely unsettling if you are someone with children or someone who lives on your own with no easy way out of the lease. I am extremely disappointed that my emails do not get responded to for over a month until I send a follow up email wondering what’s going on. This is not to mention the overflow of trash, the rodent issue, the disgusting conditions of the exterior, the leaking sewage on the walkway, and more… pictures attached. Please do yourself a service and never consider leading with Averelle North Hills. They have 0 concern for the safety or wellbeing of their residents.

charlotte M.

Carmen was the agent who assisted us and guided us through the property tour. We have visited many apartment complexes, and I must say she went above and beyond. She was extremely helpful and knowledgeable, patiently answering all our questions. Her energy and enthusiasm made us feel comfortable throughout the process. The Archer truly hired a gem.

Gloryann B.

The Hamptons at Town Center in Germantown Maryland is a joke. There is so much time supposedly invested for the community and supposed commitment to the community for show and for media purposes, but neglected the people that forms part of it’s community by not following through with work orders and closing ticket and marking them as completed.

I have been reporting issues with my carpet since May of 2024 and every single ticket I put have been closed as completed and nothing has been done and not a single email has been responded.

I have called code enforcement before and I will do it again if this doesn’t get resolved.

yasmin Z.

Braddock Lee Apartments has been a great experience, thanks to Melanie Nettles, Wilmer, and Maria. Melanie was incredibly helpful throughout the leasing process. Wilmer is always quick to respond and take care of any issues. Maria is friendly and efficient, ensuring everything runs smoothly. Highly recommend!

Christina M.

Do not move into any property managed by this group. I live in Wyman Hills in Baltimore Md and have had issues getting in contact with management from day 1. I struggled to get someone to fix my AC upon move in and went from April- June without AC. Currently, I have been waiting for water damage and mold to be looked at and fixed since August, and for the past month have been waiting for my fridge to be fixed. I call & email pretty constantly and receive nothing in return. I would give this company 0 stars if possible.

emely R.

Avoid any complexes managed by this property management group they are unresponsive to concerns. I have repeatedly submitted their online form and called during office hours, but no one answers. If you own a car, steer clear of Parkline Miami. Valet service takes over an hour, and management shows no regard for the issue, offering only generic, insincere responses. Save yourself the frustration!