Haven Energy - Los Angeles, California

Cris M.

Great Installation & Support

We had two FranklinWH batteries installed through Haven Energy and are happy and satisfied with the experience. The installation team was professional, efficient and everything was set up well.

Communication was slow at first, mostly due to permit process, but once things got moving, the process went smoothly. Yazmina at Haven was especially helpful—she answered all my questions, called me personally, and provided clear post-installation instructions on using the system and app.

Overall, great service, and I’d recommend Haven Energy for battery storage!

Debbie

I had a power wall installed and everything went fast and smooth. Their communication is great and everyone I worked with was very friendly.

Christine W.

There were 7 power interruptions during the week of the fires. My power remained on smoothly. My Tesla battery was kept fully charged for any emergency. Normal use of the battery after solar hours keeps my home more efficient. I made a good choice with Haven.

Jaye C.

After over a year of working with Haven Energy, I cannot recommend them. While my solar battery system is functional, the process has been plagued with delays, poor communication, and significant financial setbacks.

SGIP Delays & Financial Losses: Despite submitting my SGIP application in March 2024, Haven’s mismanagement caused the application to expire, requiring me to switch to NEM3, forcing me to lose out on $9,000. I now have to switch to NEM3, undermining the purpose of my battery system.

Poor Installation Support: The installation had issues like messy wiring and incorrect voltage sensor placement. Haven provided little support, leaving me to resolve these problems on my own.
Lack of Communication: Communication was extremely poor. I struggled to get updates, and Haven failed to respond to their errors, leaving me without answers for months.

Ignored Request for Additional Solar: After the installation issues, I requested an at-cost installation for more solar panels, but Haven stopped responding after the site visit.

Financial & Emotional Toll: These ongoing delays and issues have been both financially draining and emotionally exhausting. My investment in the battery system is losing value without SGIP or NEM1 benefits.

Bottom Line: My system works, but the ROI is lost due to Haven's incompetence, and overall experience with Haven Energy has been frustrating. Their failure to manage SGIP and poor customer service has cost me significantly. I would not recommend them.

Anne L.

We had existing solar panels, and wanted the additional security from a battery during any power loss as well as better overall energy cost. I did a LOT of shopping around, and Haven had the best hardware options, best value, but most of all BEST answers. Their technical representatives have answered all of our questions and given us the best information to make choices in alignment with our specific needs and goals. Not only have they been responsive on each and every phone call, they listened to our current issues and relentlessly worked to solve an ongoing problem that had been created by our original solar panel installer! We now have the ability to monitor the solar generation from each panel, and manage our energy storage and grid usage. Thank Haven!

Michael J.

Haven did an exceptional job adding two Franklin solar batteries to our home. From the get go, Haven representatives were very knowledgeable and responsive, answered all our questions promptly and were easy to communicate with. The price was comparable to other companies that I looked into. The contractor who installed the batteries was very capable and easy to work with. The process was seamless. Haven is a relatively new player in this business; that said, its performance was impressive and we are very satisfied with every aspect of the project.

Peter H.

Haven Energy provided a battery backup facility for my existing solar panels. I am very happy with the whole process, from the initial contact through installation which happened about a week ago. They were professional,, concise and responsive to all my questions. Their costs were a lot cheaper than any of the other installers I contacted.

I would not hesitate to recommend them to anyone looking to instal a battery backup system

Sam S.

They worked very patiently through the process and handled my questions on time