HD Supply Facilities Maintenance - Northlake, Illinois

Krystek M.

More than enough room to maneuver, you’ll be fine.
Arrived 7:50 for 8AM appointment
Got dock right away, by 8:04 they started unloading me. (Full 53 trailer to unload)
Finished at 8:33
Trailer unlocked at 8:34
I was dealing with two gentleman during check in, no issues.

5/5 for the quick unload

Diego M.

As a business owner, I relied on this company to provide a specific heating unit I urgently needed. Before placing the order, I confirmed the unit’s availability multiple times. First, I verified stock through their chat while checking the unit’s specifications. Then, I confirmed stock again over the phone when I received the quote. Finally, I called back 20 minutes later to place the order, and yet again, they confirmed that over 100 units were available at their Northlake location. Based on this assurance, I placed the order for next-day pickup and confirmed with my customer.

When my truck arrived at their location for the will-call pickup, I was told the item was not in stock. This was absolutely unacceptable, especially after three separate confirmations from their team and their website. When I called customer service to resolve the issue, they admitted they could not confirm stock because they were unable to contact the warehouse.

This entire experience was a huge waste of time and money. As a fellow business owner, I know the value of time, and their failure has cost me significantly. Management needs to fix their inventory system and communication processes to avoid losing $100,000+ worth of potential business. I will never trust or do business with this company again. They have lost my trust entirely.

CEO_DXY

It's the most horrible place there is.
Not only did they not care about your appointment at all, but they also put so many trailers there that it's impossible to park properly.
I hate this place!

Avity K.

This place is mass, I can't wish any live load drivers to go there. I have got a bad experience there . I was told to drop the trailer at their facility at 5 pm and then come hook up it back trailer around 11pm. When I came back at 11 p.m., my trailer trailer was empty. I was shocked i went inside the facility to ask what happened. The guys answered and told me to leave the facility without loading, and while the broker says to stay on other hrs to get loaded. At the end, I left 1:30 am next without loaded it so sad. Guys

Youssouf B.

My appointment 09:00 pm I waited whole day for that load , arrived 08:20 they keep me waiting until 11:00 pm and they said ur load cancelled

Kevin W.

Very bad place. People lazy. They even can’t take truck by appointment on time. Workers just walk and nobody ask you nothing. Stay away.

Faisal K.

Worst place ever. I checked in around 12:00pm, they told to wait until 7:00pm and when i come back at 7:00 they said we don't need you, we JUST canceled your load.

Just M.

No green or red light. They never came out and let me know I was unloaded. They didn't put a glad hand lock on my trailer. I have no idea how long I was done. I sat waiting for 2 hours.

There were no bathrooms, but they let another female driver in to use the restroom.

When you first go in, there are several people standing around, and they'll look right at you, but you'll stand there waiting for someone to help you,

There was one guy that was kind, that's it! Not impressed with this place at all.

Lazy workers