Highland Park Electric - Highland Park, Illinois

The R. D.

We had a new Generac generator installed at our house and unit had a system fault out of the box. We used HP Electric because they are an authorized Generac servicer. The unit was defective out of the box (internal issue) and HP Electric did fix the issue, but they sent us a bill for service. This issue was is covered under the manufacture warranty, but HP electric billed us anyway. When I asked them directly, they said they did not want to do the paperwork for the warranty and I needed to pay them for their work. Poor business practices.

Alex M.

I had HPE install a wall charger for an electric vehicle. From start to finish they made the whole process easy and efficient. Communication was quick and responsive and they took care of everything from arranging for a city permit to scheduling an inspection. The work that was completed is also high-quality.

Brett L.

Honesty is a keyword they should use. I called them about my clients need for service on roof top generator. They listened to my situation and advised that I stay with my present service provider and assured me that they ( a competitor) had provided a reasonable quote for a repair and possessed a good reputation in the market. Can you ask for more than that from a business? I highly recommend this conpany.

Ruth B.

My one experience with this company was very disappointing. My stand by generator failed and when I called to ask about it then owner diagnosed the problem on the phone, then sent a technician to my house without the part.
He tested the generator , confirmed the problem and then told me he didn't have the part. Unbelievably, HPE did not have the part and I had to wait to fix my emergency generator for two weeks. The bill was then doubled to account for the return time to install the part. Be careful!

Ed R.

I unfortunately had a poor experience with HPE.

I called them to replace some landscape light bulbs as I have some ground-based lights and also some tree-based lights.

HPE sent a tech to my house who assess the lights and said he did not have those bulbs stocked on the truck, so he would have to order them.

He ordered them and returned a few weeks later and then said that what he ordered did not fit and that I have a very unique type of bulb that HPE can not find/replace.

I was then billed over $200 for 2 service calls, with no actions being done to replace the bulbs. I called HPE and they agreed to waive the 2nd service call charge, so I paid them $100.

When the weather warmed up, I looked at one of the ground-based lights, easily removed a bulb with a simple twist, read the bulb-type printed on the base and immediately found multiple bulb suppliers on Amazon.

I ordered replacement bulbs (made by general electric so hardly a unique supplier) and replaced all the ground-based bulbs.

The information the tech provided was incorrect and then I had to pay for their mistakes. Maybe this was an isolated incident but one I thought was worth sharing.

Michael D.

Good service, good people, don’t hesitate to call elsewhere especially if your local, they came out same day repaired a hazardous issue and gave us a reasonable price, very happy with overall experience.

Charlie S.

Fantastic contractor. Does excellent, high quality work and great with communication and questions. Highly recommend!

Christopher W.

Amazing service and customer support , very happy the dealer recommended them for car charging installation.