Homestead Public Services Energy - Homestead, Florida

Brian B.

Have to say my experience with Homestead electric was a five star experience very professional emergency situation! Lost power around 7:30 PM! Homestead electric showed up at my house around 10:00 PM troubleshoot the problem. The transformer box in my backyard burned up. The next transformer box online burned up. They had the power back on 2:00 AM amazing! They had to remove their old transformers and replacing with brand new transformers! 👍🏻💥😊

Matthew C.

I’ll start with my error - I forgot to pay my bill here. The bill is in my name and only my name.

Shortly after moving in, my ex and I split and she returned to live with her parents. Several months later I decided to relocate and she expressed interest in taking over the apartment because she loved the little spot. I put in a request to cancel utilities because she naturally wanted to have things in her own name, since she would now be living there. She scheduled the service for the same day I scheduled the end. I was very clearly told the final bill would be sent to ME.

Fast forward and I’ve moved out. I’m completely off the lease. She has moved in and everything is in her name alone. She provides lease and ID to this organization as requested. The power AND water gets cut off for her and she’s told she needs to pay MY past due balance to have it restored. In what universe does a new tenant get stuck with the bills of the old tenant?

We didn’t even have a good break up and I feel the need to get on here and trash this inhumane organization while taking responsibility for my bum actions of forgetting to pay the bill. It’s just absurd and absolutely inhumane to leave her without water and AC in this heat. This whole organization needs to be disbanded and thrown in the dumpster. You have no compassion your fellow humans. Go to sleep in your AC tonight knowing you’re complete trash.

Carline M.

They don’t have the capacity to service the City of Homestead'. They have random power outages, even when there’s no storm or accident. Plus they overcharge.
There are always issues with their direct deposit system and when called, they cannot tell you what the issue is and how to resolve it. Although they understand the issue is on their side, they put the responsibility on you to keep calling if the issue remains unresolved.
They meed to let FPL take over.

General O. (.

Probably the worst power company ever. Power goes out in the middle of daylight. You get charged insane amounts for unreliable power

Gretter A.

I wish I could give Homestead Power zero stars. I recently purchased a new construction in the area and moved 2 months ago. I was shocked to find out we would be serviced by Homestead and not FPL even though we are in unincorporated Dade. We have already experienced so many problems with HPS, their billing and communication protocol is horrific. And their service is no better. We experience power outages 1-2 times weekly for brief seconds but all my appliances, camera system, and wifi shuts down. I am concerned about power surge damage but unfortunately nothing I can do about it since this is essentially a monopoly. I never experienced anything similar or had any problems whatsoever when we had FPL. Also, customer service is lacking and some of the representatives treat you with attitude and disrespect if you call to report a complaint. No skills at all.

Ashley D.

if i could leave a -2 i would, this company is TRASH! they have a 24 hour line with people like Valerie and Anabel who are USELESS.... no matter how many times you call for an ETA they have no information!!! 5 hours no power and they can't even tell you what's wrong with it or when it might be on! while they sit pretty and get paid to do NOTHING and have NO ANSWERS! instead they want to have an attitude and raise their voice and then tell you to figure out how to unplug your appliances (ie. refrigerator and stove) because they are not going to help replace them when THEIR company keeps flickering the lights!

Abbigail A.

If I could give 0 stars I would. I’ve been hung up on multiple times when trying to report an outage. Not to mention they left my house and the three houses behind us without power for over 4 hours in this heat wave without an ETA

yohanys B.

Worst of the worst..fast to take your money and cut power..but when it comes to answer a call or give information is like they don't care. New tenant here all paid and no response yet in 24 hours..I call and they tell me I have to wait...incredible