Illinois American Water - Urbana, Illinois

Address: 1406 Cardinal Ct, Urbana, IL 61801, United States.
Phone: 8004222782.
Website: amwater.com
Specialties: Water utility company.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 67 reviews on Google My Business.
Average opinion: 1.4/5.

📌 Location of Illinois American Water

☎️8004222782

⏰ Open Hours of Illinois American Water

Monday: 7 am–3 pm
Tuesday: 7 am–3 pm
Wednesday: 7 am–3 pm
Thursday: 7 am–3 pm
Friday: 7 am–3 pm
Saturday: Closed
Sunday: Closed

Illinois American Water is a reputable water utility company located at 1406 Cardinal Ct, Urbana, IL 61801, United States. The company can be reached via phone at 8004222782 or by visiting their website amwater.com. Specializing in water utility services, Illinois American Water has several notable features, including a wheelchair-accessible car park and entrance. The company has received 67 reviews on Google My Business, with an average rating of 1.4/5.

Location and Facilities:

Illinois American Water is situated in Urbana, Illinois, providing water utility services to the local community. The company's facilities are designed to accommodate individuals with disabilities, ensuring accessibility for all customers.

Specialties and Services:

As a water utility company, Illinois American Water is responsible for managing and maintaining the local water supply, ensuring that customers receive safe, reliable water services. The company's commitment to providing high-quality water is evident in their dedication to regular maintenance, monitoring, and improvements to their infrastructure.

Customer Reviews and Ratings:

With 67 reviews on Google My Business, Illinois American Water has garnered a mix of feedback from its customers. The average rating of 1.4/5 suggests that there may be room for improvement in terms of customer satisfaction. However, it is essential to note that individual experiences can vary, and the overall rating may not reflect the entire customer base's opinion.

Recommendation:

For those seeking a reliable water utility company in Urbana, Illinois, Illinois American Water offers a range of services and facilities designed to meet the needs of the local community. Although the company's current average rating is on the lower side, it is recommended to explore their website and contact them directly to discuss any specific concerns or inquiries. By reaching out to Illinois American Water, potential customers can gain a better understanding of the company's services, capabilities, and commitment to providing safe, reliable water services.

👍 Reviews of Illinois American Water

Illinois American Water - Urbana, Illinois

Janice B.

1/5

No communication about water shutoff due to a water situation in the neighborhood. Was in shower when they turned off the entire neighborhoods water... NO WATER TO RINSE OFF IN THE SHOWER
NO COMMUNICATION AS TO IT HAPPENIBG BEFORE THE WATER WAS TURNED OFF!!!!! Thanks for being loyal to your customers and informing them of YOUR actions. You folks just don't care.

lauren C.

1/5

You are robbing people!!! If you were looking to buy a home make sure you don’t buy a home that has American water services

Maddie K.

1/5

They said water was on, but it surely isn’t. Good thing I paid the 10$ activation fee for nothing ☺️

Sofia F.

1/5

This company just wants to your money and they don't care about giving a good service. When you have a leak their app doesn't even let you know that your water bill is higher than usual even if you activate the alarm. They don't care about you as customer.

Maria H.

1/5

So I have water well and I have to pay for filters and all that stuff to get rid of the iron and get good water and this “American Water” company charging me $1,075 for two months when I’ve been living here for only one month so they are charging me since the day I called them to transfer the service under my name!! that is so wrong why I don’t understand why they are charging me 3 weeks before my moving day? And I get water if I have electricity but we got an outage because of the storm and no water for 4 day and I still have to pay that much money!!
That’s stealing!!!😡
I called customer service and the person who answered was yawning the whole time!!!

Angela ..

1/5

We were told in our town last fall, we were being switched to their services. In addition we received a letter stating for 1 year we would receive a 10$ monthly credit to offset the future increase due to them upgrading the town lines. Our bill went from 75$ a month to 114$, sone savings and hidden lie number one. Second came when we were told we would receive a call on the date of our private property lines, failed again as they arrived no notice. Can't wait for the third lie of them repairing yard and drive way damages.

Nick O.

1/5

What a nightmare.

Last week we received a notice that they'd be shutting our water off, which came as a surprise, because we've paid all our bills. After sitting on the phone with them for three hours while they tried to make sense of their own shoddy record-keeping, they finally figured out that somehow our payments had been getting received but never applied to our account. We were assured that all our payments would be transferred to our account, and our water would not be shut off.

Fast-forward to a week later and, lo and behold, our water has been shut off. Now here I am, without water, through no fault of my own, taking time off work so I can sit on hold and eventually maybe try to get them to come fix their own mistakes that keep raining down on me.

Derek T.

1/5

It's pretty comical that America water can go shut water off to an entire apartment complex because of previous owner no payment and then say they can't get there till tomorrow and leave an entire building with no water. What a joke of a company.