Sustainable Energy Hub

Imperial Irrigation District - Imperial, California

Address: 333 E Barioni Blvd, Imperial, CA 92251.
Phone: 8003037756.
Website: iid.com.
Specialties: Electric utility company.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 56 reviews on Google My Business.
Average opinion: 2.6/5.

Location of Imperial Irrigation District

Imperial Irrigation District 333 E Barioni Blvd, Imperial, CA 92251

8003037756

The Imperial Irrigation District is a well-known electric utility company located at Address: 333 E Barioni Blvd, Imperial, CA 922

Reviews of Imperial Irrigation District

Imperial Irrigation District - Imperial, California
Israel C.
1/5

Imperial irrigation District attempted to embezzle over $7,800 from me, took me to civil claims, and they lost. On September 14th, 2021, I was involved in an automobile accident that nearly took my life. I was traveling northbound on Clinton St in Indio, CA, just about to pass the entrence to the Lido neighborhood when a red 2019 Honda Accord, driven by a man named Santiago Cabrera, made a rolling stop out of the adjacent neighborhood from Palo Verde Dr and tried to cross into the Lido neighborhood without stopping or signaling at all. I had the right of way of course when he didn't stop in the middle lane and wait to turn, he drove directly infront of me when I slammed on my breaks as soon as he crossed into my lane and I tboned him, my car spun around and hit a third vehicle, a sliver 2020 Toyota Camry. This driver who ill call Mr. M, stated on police bodycam that Santigo was a fault. He stated to the officer that he would be informing his insurance that Santiago was at fault. He was behind Santiago when Santiago took the illegal turn. But Sergeant Bottoms, officer Fuentes and officer Mendoza had a different idea. They conspired to make blatantly false allegations on the police report stating that I had crossed into the oncoming lane on Clinton at a high rate of speed, when Santigo made a direct right turn onto clintion st from Lido, trying to arrive to the second house directly from making the right on Clinton, merely parking on the right hand side, when I crashed into him, then Santiago, then a wooden electric pole. Which they clamied was only damaged at the top of the poles crossbeam. Thank God that there was a home surveillance video that caught the whole accident and it shows completly the contrary. IPD released this video 1 ½ years after the accident, intentionally keeping it from me as evidence. Santiago merged into my lane when I had the right away. There was no property damage at all, other than the vehicles. At no point did any vehicle make connect with that pole. Yet claimed that the top portion of the electric pole was only damaged. I called IID to get to the bottom of this and clear my name, but they stuck by their story. Mrs. Marissa Zappiem-Figueroa was the one who came to the conclusion that I was liable for "damages" yet no letter explains why. Stating that the police report was all the evidence they needed. I told her I'll see them in court then. They couldn't come up with any burden of proof other than the police report which in itself not evidence and pictures of just the top portion of what could be any light pole claiming it was the one i damaged. Yet I came prepared with the body cam footage, the home surveillance video, my father as a witness of the aftermath arriving at the scene before the police and emt arrived, and photos showing the vehicles in the center of the road, yards away from the pole with no damage or paint stuck to it. Mr Gary Perez represented IID in court. He along with a representative of the city of Indio claimed i owed the over $7500 in labor cost, and only $40 in property damage. I could tell they were extremely nervous, because the judkr was not having it from them. She could see right through them. They were extremely unprofessional and unethical. A week later I recieved the notice from the Riverside Superior Court of Palm Springs stating that I was not at fault for the accident, nor that an damage was ever made to the pole. They've stopped sending me statements to pay them. I've opened internal investigation reports with IPD against these three. Sgt. Serna has apparently made his conclusions on the investigation and now I'm waiting on Chief Tully to respond to him and hope he fires these three rouge officers. There is definitely corruption with riverside county, the city of Indio, and IID. It has been made obvious to me. I can't believe I've had to deal with this. I'm still recovering. I won't ever be the same Please record every interaction you have with law enforcement in Indio, this place is rotten. I know this isn't over. Thank you for reading. God bless.

Imperial Irrigation District - Imperial, California
ken weil
1/5

Sce is much worse but iid is continually proving how much they can overcharge and gouge their customers. Scumbags all of them

Imperial Irrigation District - Imperial, California
GenoG1202
1/5

Customer service is *NASTY*! I just paid a huge chunk of my bill, but still got a disconnect email. So, I called and said, "I could pay more, but I just spent $150 on food gone bad from the power outage". She asked when I could pay more, I told her when, she said fine and HUNG UP! Okay then...no more being nice from me when I call! You're a PUBLIC SERVICE UTILITY...BE ONE!!!

Imperial Irrigation District - Imperial, California
abby sanchez
1/5

Every IID customer service person that I have spoken to on the phone has been rude. If I was a manager at IID, I would provide a training service to my employees on how to best assist customers with kindness. I live in Salton Sea and was without electricity for 7 days. IID says it was the winds fault but I don’t believe this. IID should maintain the power poles and check them often to ensure they are being properly maintained. I believe if they had done their due diligence this situation could have been avoided. Also, I don’t understand why IID doesn’t invest in underground power in an area with such high wind speeds. I truly believe if this power outage had occurred in a wealthier area, the residents would not have been without power for 7 days. I called several times to find out the progress of our situation and each time I was greeted by a rude customer service agent. IID you can do better.

Imperial Irrigation District - Imperial, California
hazel lucas
1/5

This review is for Andrea unacceptable customer service January 13,2023 at 12:40pm Pacific time. She never acknowledged nor mention her name, I have to ask her name from the beginning and acknowledge her. I called customer service to ask questions and Andrea has no knowledge nor idea instead she is being rude on the phone. I ask her to transfer me another agent. I work in customer service, and I don't think Andrea meets her needs in customer agent services. Andrea needs to learn how to get someone help prior to get the right answer and not giving customer attitude. She needs to get proper customer service and she will be a great candidate for what she's doing.

Imperial Irrigation District - Imperial, California
Lisa Lowndes
1/5

Waited almost an hour for assistance over the phone. I decided to get a call back but you guys actually just right now at 1:47pm 08/24 called me again and hung up after I say Hello? What is going on? I can hear people and a woman is talking in the background but when I say hello it hangs up. Help your customers.

Imperial Irrigation District - Imperial, California
Alex Lopez
1/5

You would assume a millionaire company would have an adequate phone service. I called its a weekday says system is down (probably due to holidays). I basically have to talk to a human to know my balance instead of inputting my information just simply know my balance. I went to the office no one is their. The website doesnt work and last, but not least the app doesnt work. Honestly improve your ancient phone service. Along with have much friendlier customer service and don't hike the prices so high here where here a high income is hard to have for some.

Imperial Irrigation District - Imperial, California
Gerardo Garcia
5/5

Nice utility company, right now offering a great program for NO COST !! At all .
Servicing a/c’s , checking your ducts , smart thermostat , etc!! very nice program and think everyone should do it , not a scam , this is real .. all for saving electricity and it helps a lot .

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