Indra Energy - Philadelphia, Pennsylvania

Xeta6

5th time I've been "AUTO" switched from PSEG to Indra. Years ago, some people came knocking at my door saying they're from PSEG and are making sure I'm getting low rates. They checked my PSEG bill & said everything looks good & that they were gonna call their managers to confirm all is good. They then said I had to give them some Pod ID thing & say yes to some quick "survey" questions.
Days later I noticed my energy provider was changed & I insta cancelled. These people ALWAYS come back and even when I say NOTHING and have them leave, my energy provider still gets switched. They must be using my responses from years to keep changing my energy provider, this sht MUST BE ILLEGAL!

Iris D.

Terrible experience working with them. I feel it’s a scam company. I’ve stopped the service with them. However I got an almost 300 bill for one months service fee, can not be resolved after more than 10 calls, each about an hour…They increase the supplier charge secretly. When called customer service, they lied to me that they were working on it, in fact they didn’t until I found out a week later. I was able to request to talk to Customer service supervisor after two hours waiting online, Betty 34111 kept saying I understand your situation, nothing she would help except telling me to pay the amount on the bill about to due and then ask for refund upon their approval.
In short the service from Indra Engery is terrible. Don’t use them!!!

Shavon L.

I would give no stars if possible! 😡

I am beyond disappointed with Indra Energy. Over the past three months, my energy bill has inexplicably tripled, with no reasonable explanation or justification provided. This level of price gouging feels completely predatory and unethical.

I will be contacting the company immediately to cancel my service, as this is simply unsustainable and unacceptable. Furthermore, I plan to file a formal complaint with the Attorney General for D.C. regarding what I believe to be predatory practices.

I would not recommend Indra Energy to anyonethis experience has been nothing short of frustrating and financially draining. Stay away if you value transparency and fairness in your energy provider.

Ben N.

Nobody should ever do business with this company. Came door to door, said I was paying way too much, so I signed up at around $.15 kwh. No notice of contract end, in the middle of winter they decided it was fair to charge me @ $.37 kwh.. all of a sudden getting $300-$500 per month bills. This is not even in line with average rates in Massachusetts. National grid should remove them from their website and as a supplier. No matter what they offer you, just say no.

Vasu D.

I wanted to share my experience with INDRA Energy, a GREAT SERVICE PROVIDER (?) in Illinois. Their misleading pricing strategy has been quite frustrating for me recently. Initially, their plan appeared attractive, but after just two months of service, their tariff rates skyrocketed, leaving me with unexpectedly high bills—sometimes double or triple what I usually pay for the same amount of energy. Their approach seems to involve raising the tariff prices, even when I requested changes.

I was unhappy with the current tariff rate, so on December 18, 2024, I asked them to switch me to a fixed rate for 12 months, which was slightly lower than what I was currently paying. The representative assured me that the fixed rate would be activated and would take 1-2 business days to become effective (it is just to make you happy and never happened actually!).

In the meantime, I discovered another service provider offering an even lower rate than INDRA's fixed 12-month plan, so I decided to switch to them. Annoyingly, the next month I was charged triple the amount because I was in the process of moving to another service provider. When I called INDRA for clarification, they simply told me that it would take 1-2 billing cycles to make the change. This means it could take nearly TWO MONTHS to process a straightforward request. Wow, what a GREAT STRATEGY and SERVICE!

A G.

They started out good but my last 3 bills they have been charging me $2.25 per therm for my gas while my regular gas company only wants $1.34 per therm for delivery. Please understand you have to pay both the supplier and your utility company. They raise your rates once you are signed up. My bill was over $450. I have since dropped them. Please pay attention to your bills. It takes 1-2 billing cycles to drop them.

Jessica M.

🚨🚨🚨STAY OUT OF THIS COMPANY!!! 🚨🚨🚨SCAM, SCAM, SCAM!!! Your bills will get higher like never before, the first 2 months they keep good prices after that you start paying a lot more than the usual. I noticed that all the 5 start comments are from new customers which makes sense, because they’re good only for the first 2 months, after that just cancel the account as soon as possible, otherwise you will regret it. The past 2 months my electric bills are more than the double of what was before, so frustrating and disappointing. They deceive people saying you will save money, but that is a lie. I didn’t get any reward or gift card like some new customers, but no wonder why they give people gift card and rewards to some people, because they’re will take that money from you afterwards, nothing comes for free. They tried to keep me in the company saying they were going to reimburse me part of the electric bill and reduce the price of the Kwz, but that didn’t happened. I’m canceling my account with them on the next business day. Please, save your money and time, and don’t ever make business with Indra, it’s not worth the risk and try.

Shaley K.

I wish I could give zero stars. Absolutely do not do business with this company. They sneakily jacked up my rate to 3x what I signed on to. My electricity bill was $330 compared to my neighbors $90 bill for the same size small apartment. Absolutely despicable business practices.

Indra, do not reply to this review with a message trying to make this right unless you have any intention of providing me a refund.