Lake County Health Department - North Shore Health Center - Highland Park, Illinois

Mom L. I. L.

I have been coming to this location since I was a kid, I’m 31 now and see Dr. Al-Bana and have always preferred her care. She has listened to my concerns and tries to best to come up with a care plan for me. The staff upfront is always friendly

Gary O.

North Shore Health Center has helped me in so many ways they’re always there if I have a question need a refill or talk to the doctor for any reason I wish they had more hours.
I’ve been seeing Dr. Al-Bana for about eight years now and she’s been terrific.
I highly recommend dr. Al-Bana and all the physicians at Lake County health department.

vera G.

Me and my husband visit Highland Park clinic for long time al.ost 12 years , we live in the area and this clinic provide great service for us. Professional attitude to us , we are satisfied with the care , Dr AlBana saved my husband's life , we don't change the doctor and the clinic

Crispin E. S.

Simply love this place.
Tony one of front desk/managers always very attentive , patient and very knowledgeable about how to direct any situation.He recognize a lots a patients by name.
My Doctor Al-Bana , she is super nice at all the time, she remembers situations from back appointments and always very professional on directs sickness or coaching symptoms. Also remember names from patients.
This place it is very clean all over , front waiting rooms , patients rooms and restrooms spot less.

Sejal P.

To start off with, Dr. Al-Bana is a phenomenal doctor. Not only is she very understanding but very helpful with it comes to understanding certain aspects. She knows exactly what she is doing with each person. No matter what time of the day it is she will always reply back and answer questions very precisely and detailed. Al-Bana’s recommendations are always the best and super duper helpful. My whole family has had such a great experience from her. We couldn’t be more happier that she is our family doctor!!

Lady B.

Horrible and unprofessional staff, with the exception of the two gentlemen who work the front desk, because they are always professional and courteous. However, I can’t speak for the rest of this facility. In fact, I’m getting fed up with this place and it’s sheer unprofessionalism.
I had an appointment scheduled to see the dentist back in February. The dentist abruptly cancelled. In fact, this seems to be very common with the providers just abruptly canceling appointments. This is the third time this has happened and it’s just absolutely ridiculous!
My appointment was scheduled for 12:30. My son’s appointment was scheduled for 1:00. Upon our arrival to get checked in, one of the men, who works in the reception area, stated there was a discrepancy with my son’s insurance. I didn’t receive a phone call or a message regarding this. No big deal. Mistakes happen. As instructed, we arrived 15 minutes early. The receptionist checked us in and he informed us that staff was just completing lunch. Okay. Ten minutes goes by. Twenty. Some random blonde lady is walking past, never once acknowledging that staff is at lunch. Never acknowledging that someone will be with us. 12:50 arrives, and I’m frustrated. Finally I asked if I could just reschedule. Why were we scheduled so close to lunch time? That made no sense! I try to give this place the benefit because it’s close to my home. However, the staff and service is going down, from bad to worse!!!! I will be switching providers because it is becoming a real headache coming to this facility. It’s as if they care very little about the patients and their concerns!!!

So I’m editing my review. After my recent appointment with Dr. Al Bana, I will no longer be returning to this facility. I will also be switching my insurance and securing another primary care physician for myself and my family. I waited over an hour to see Dr. Al Bana. My appointment was scheduled for 9:15. I arrived at 9:00. She didn’t see me until 11:00!!! I understand that she is the only primary care physician at this location but this is getting beyond ridiculous!!! I could clearly hear her through the thin walls talking. No apology extended regarding the long wait. When she finally spoke with me, I felt rushed! I was also irritated that my follow up appointment was set without consulting with me to see if that time would be convenient. The girl working behind the desk was absent minded and I was irritated that another patient was standing right behind me not giving me my privacy as I attempted to straighten out my follow up appointment!!!!
This location seems to also specifically cater to Spanish speaking patients. As if they’re not already getting enough resources, this is becoming frustrating. I come to this facility because it’s close to home, but I’m done with it already!!! I don’t care if they shut it down!!!

Marc

I have been seeing Dr. Al-Bana for over 10 years. She works with me to address my health concerns, rather than just telling me what to do. She wants to make sure we are on the same page and comfortable. Dr. Al-Bana goes out of her way to care for her patients and answers all questions. She makes sure you get your orders and follows up with you and other doctors. She will call you no matter what time or day it is. She really cares for you.
I am so grateful for what she has done for me and my family! I am also very happy with staff and nurses. It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care. I highly recommend her.
Doctor Al - Bana you deserve more than 5 stars!! You are amazing!

Thank you Marc

Diala M.

I am very happy with the service I received from the front desk, nurse, lab technician and DR. Al-Bana. All of them were very helpful, Dr. Al-Bana was a good listener, understanding my case very well and taking care of me. Thank you very much everyone.