Loyola Medicine Burr Ridge - Burr Ridge, Illinois

Audrey S.

This hospital is honestly a joke. I moved here from New York, and during a full-body checkup there, my doctor found a large kidney stone and referred me to a urologist, possibly for surgery. When I moved to Illinois, I decided to try this hospital, and that’s where the nightmare started. I spent four or five months and got no results.

At my first visit, Jasmin didn’t order an ultrasound despite me telling her about the kidney stone. She said she would request my records from my New York doctor, but I never heard whether they got them. At my second visit, she ordered a CT scan, but my insurance denied it.

When I asked Jasmin about my concern, since the New York doctor said the kidney stone was large, she told me I could wait another six months for an ultrasound. But I was too worried, so I went to my primary care doctor here, and they did the ultrasound the same day. It wasn’t a kidney stone! It was an angiomyolipoma.

When I went back to Jasmin with this result, she then scheduled a CT scan to confirm what it was. I wasted six months and still didn’t know what the problem was. Shouldn’t they have done an ultrasound from the start? And to make things worse, the hospital’s pricing isn’t consistent. Same hospital, same CT scan, two months apart, and the price difference is huge. Even with insurance, this feels like they are just trying to exploit it.

When I called about this, the representative said that some prices vary by a year, and some scans were at other hospitals. But I told her, same hospital, same scan, only two months apart, how can the price be so different? She ended the call sarcastically, saying, ‘We don’t do price matching, you can take it or cancel it.’ So I’m leaving this review with one star on Google.

Muhaymin K.

Worse people at this location. All I had appointment for my MRI and as I have no family here and I am a single parent. My son dad passed away in 2023. After the school I pick my son and went to this place for my MRI and the lady named Jane the MRI tech she came out as the receptionist called her and told her we canceling her appointment because she is with her 6 years old son. And when Jane came the very first she said word was we are not going to babysit your son so you have to reschedule your appointment. I told her I have no one here and I did brought my kid before also in other location and they understood my situation and helped me. She said well they shouldn't but here we have our policy no kids allow. I had waited for this appointment for year and when it came I was not able to get my MRI because of my situation. I never had this experience in Maywood location those tech are very nice and understandable. And when I want to make the appointment to maywood location she make sure to add those words in paper while making appointment to keep her heartless feel and not welling to help patient that no kids allow. I am patient of Loyola hospital for last 10 years and never had this instructions. So hospital will refuse to provide help to patient's if they are with kids and have no support as been single in this country. And make sure those patient don't get help as not in their location to make their words correct. What a shame.

Angelique F.

Went to Urgent Care today. Waited for over an hour to be seen. Dr. Baines had good bedside manner and very thorough. Medical assistant on the other hand rude and in a hurry. Not personable at all. Total time spent 2.5 hours.

Beatriz M.

This place is horrible. The Burr Ridge ICC refused care 12/16/24 at 6:45 pm stating they were no longer taking any more patients even though the ICC is open until 8 pm. When I asked the front staff if they updated the website to inform the public that they were no longer taking patients, the staff member developed an attitude. The staff member reluctantly gave their name after 5 attempts of asking. There were only 2 patients in the waiting area. We left a message on the complaint line and filled out a complaint on the website and we have not heard back from them. We will no longer return to Loyola. I would rate this as ZERO stars but do not have the option.

Mary S.

Arrived to Immediate Care an hour before their posted closing time, only to be told they stopped taking patients 90 minutes before. Really?! Why can't Loyola implement an online notification system of wait times and/or notifications such as no longer taking sick/injured patients, so they can avoid wasting their time and diminished energy to drive to a truly caring institution, such as Northwestern?

Madison W. C.

Terrible patient service; my mother (58) was advised by her doctor at a Loyola clinic in Tinley Park, to take a repistory test here. From that point, it was all downhill...
first, the receptionist at the TP Clinic had to schedule my mother's appointment for her; flat out told my mom that this place is booked months out and will simply not answer new patient phonecalls (reader, keep this in mind.) We got the appointment scheduled, it was to be at 11am on 10/4/2024 (this past Friday.)
we make our half an hour drive to this clinic, check in, and things seem fine. my mother even completed her online pre-check in, so there wasn't even paperwork to fill out. again, felt like we were in the clear. we sat down at 10:45, in the Med Specialties department.
At 11:40, my mother had to get up, go to the desk again, and ask the receptionist what was going on. we saw many patients come in, check in, and get called back immediately; although I observed this to be for the Sleep Study lab. the receptionist tells my mom there's still up to a 30 minute wait. what the hell...
then, what I'm assuming to be an NP comes out to take my mom back and see if there's any way they can do the test. the door opens less than 2 minutes later, and my mother came back out because they had "no record of her appointment." AND THEN I hear a different receptionist tell a different patient that their pulmonologist is *not even at work today.* the ONLY way my mother would be able to get this test done is to call at a later date and reschedule. now, would someone like to tell me how that's even possible?
How in the world can you call yourself a Healthcare facility or "hospital," but THIS is how you treat new patients? She's not even a new patient to the system, just the facility! absolute shame on the pulmonologist, the receptionists, and anyone in between who decided that keeping patients in the dark, and wasting their time, is acceptable.

Bling B.

An offshoot of Loyola Hospital, it packs a punch w PT and most all other departments.

Sanja M.

Be careful when choosing this location, our baby is seeing a pediatrician here, and since he is leaving (third dr this year only as I heard 🤔) their solution is offering us a nurse practitioners at other locations that are at least 20mins away. Something is very wrong here, and I am so sorry that I choose this hospital for a pediatrician when I had my newborn. They need to be able to accommodate patients of a leaving doctor, this is so unprofessional. Skip skip skip, there are much better options in the area.