Lynch & Associates - Engineering Consultants, LLC - Burlington, Wisconsin

Elizabeth H.

This firm and Dan Meier specifically were recommended to us by a reliable source for moving (straightening) a lot line prior to the sale of our commercial property. Despite sending a clearly marked picture with the desired change at the outset, we encountered delays and several incorrect survey submissions. This postponed our closing and cost us additional survey service costs and legal fees as our legal team were reviewing each submission for the title company. Poor communication and costly for services finally completed.

G G.

What happened to old-fashioned customer service?

This company did a simple 4-corner survey of my property in SE Wisconsin in Fall 2022. I rate the service I received as 1-star because for almost 5 months two Principals at this company ignored my written requests asking for a justification for a bill that was appreciably higher than their quote for this simple land survey. Care for small customers was the antithesis of what I expected.

After receiving a larger bill than quoted, I called my project manager who is also a company VP. I asked him to please justify the overcharge for this very simple 4-corner survey on a mostly level lot, or to reduce the bill. He said he would investigate it, but he never did. Then I wrote to him multiple times over a nearly 5-month period asking about the overcharge and each subsequent request was completely ignored. Finally, out of frustration, I wrote to the company President and shockingly she said that the VP who had been ignoring me would be handling my request. He called me unannounced on a Friday evening and said he heard I had a question - as if we had never talked or communicated on this issue. I was in a retail store, and it was too noisy to talk. So, we agreed to talk the following Monday. Of course, he didn’t take my call as arranged, nor did he call me back after I left a voice message. Having had no success in getting any response from them, I then decided to make a reasonable offer of payment and I sent a letter and check for final payment to the company. No one responded to my offer, but my check was eventually cashed. Although this experience was exasperating and totally unnecessary if I had a responsible actor, at least it was finally over.

On a positive note, I did receive very good customer support from the Executive Secretary and from the Accounting department. The Field Survey Technician on my project did a great job too. If there was a separate rating, I would give these employees 5-stars.

Linda K.

Everyone in the Burlington office was fantastic!! Thank you so much for all your help and guidance for getting my Land Survey completed.

Michael M.

Very knowledgeable and helpful staff, came out quickly to survey property, which hadn't been done in over 30+ yrs. Would highly recommend them.

dexter B.

They'll do the job but don't expect to pay the quoted price.

Jose T.

Estado A gradable me gusta

Seth O.

chase B.