Menards - Homer Glen, Illinois

Alyssa M.

I recently purchased a new home and there is so much painting that needs to be done. I just want to give a quick shout out to the paint department. They have been so so helpful and patient with me. I only remember Adam’s name, but everyone else has been amazing as well! Thank you so much guys, I appreciate it very much ❤️

Alex S.

Marc B, the 1st Assistant Manager is a rockstar!!!!
Talk about going above and beyond, he does just that and willingly. I had a particular situation where it was a limited item that somehow was mishandled, but Marc was quick to resolve the issue and found a store not only that was willing to cooperate, but in a different state to make things right. I can’t thank him enough and I’m very grateful for his efforts! It’s really hard to find passionate and dedicated individuals.

samia H.

I recently purchased an outdoor set. When I opened the box up at home, I was shocked to find a bird's nest inside the set with bird eggs and straw and wood overflowing into the box. This mess spilled into my car and garage including broken eggs. I immediately called the pickup center, and was told that there were 2 more sets in stock, and that one would put one on hold for me. I was also told to stop at the front desk first, and speak to a manager to see if some type of discount would be offered for the inconvenience of making another trip , reloading the heavy set and the mess done to my vehicle and garage from the nest and broken eggs. When I arrived at the store, Ed, the manager was extremely rude. He said that this was no fault of his own, and that no discount would be offered, but he would offer an even exchange. Before proceeding to customer service, I asked the woman at the front desk if pick up and delivery was aware of my situation and if everything would be ready. She said yes, and to go ahead and proceed. When I arrived at pickup and delivery, the worker was surprised and said that there were no sets available. Even though, I was told the day before one would be put on hold for me and the manager had just told me to proceed for an even exchange. She said all that was available was the floor model, and I explained this was not the same because of wear and tear, and the fully assembled items would most likely not fit into my van, and probably break on the way home. I asked her to talk to the manager Ed about a discount since this was not an even exchange, and again he refused and was completely unaccommodating. I drove away very upset. I've been a loyal Menards customer for many years, but will not be doing business here anymore. I cannot believe this is how customers are treated.

Larry T.

I was at this store on Bell Road today. The customer service was INCREDIBLE. I am handicapped but needed to buy a big flat cart full of wild bird seed for the upcoming seasons and the lady who helped me put the 40 pound bags on the cart then push it to the checkout was very kind. Then they had a young man push the cart to my car and load all of the bird seed into the trunk of my car. This is a GREAT store and I will continue to shop there!!!

Colton G.

Menards Customer Service,

I hope this message finds you well. I am writing to express my dissatisfaction with the service I received from one of your managers, Stephanie, at the Homer Glen location. Unfortunately, my experience with her was far from satisfactory, and I believe it's important to bring this to your attention.

During my recent visit, I encountered several issues that were exacerbated by Stephanie's unprofessionalism. She was dismissive and unhelpful when I sought assistance with finding specific items. Her attitude was not only rude but also made me feel like my concerns were insignificant. Additionally, when I had questions about a product's warranty, her responses were vague and uninformative, leaving me more confused than before.

I have always appreciated Menards for its customer service and quality products, but this experience has left a sour taste in my mouth. I hope that you will address this matter promptly to ensure that other customers do not have to endure similar treatment.

Humberto T.

I purchased a snow blower two days ago in anticipation of the heavy snow. I attempted Starting it for over three hours so I finally gave up and called Menards and the guy on the phone seemed pretty rude asking me if I Had used bad gas. He told me to drain the tank and bring it back if I wanted to return it which I did. When I got there, I met the front desk manager by the name of Stephanie. One of the rudest .” Customer service” managers I’ve ever met. She wanted to give me a store credit which I refused since the box was previously opened, and I figured it was a returned by somebody else. She kept saying that I was gonna get a sore credit and finally after standing my ground, they approved my refund. I asked to speak to the general manager, and he never came to the front desk. A gentleman by the name of Jacob said that they’ve been having trouble with that model and had three or four units that wouldn’t start. If that is the case, why do they keep selling this to consumers and making and making them go through all this. The picture attached is the box before I left the store when I first bought it. Having workers that are rude to customers during these tough times is just nuts. Stephanie needs to work in the back room where she doesn’t have to talk to customers. Zero stars ⭐️!!!

Blake W.

Can’t go wrong with this place! Basically anything you need including groceries! Growing up I’ve always hated Menards and loved Home Depot, but now as a home owner, I only come here. That is, I only come here if I don’t care about the brand. They don’t carry too many quality brands other then Bosch, but the price makes up for it. Bathrooms are at the front btw.

Jeff G.

Everytime I get in line cashiers are screwed up with some customer complaining about stupid stuff. Send them to the customer service desk or train them better