Mt. Diablo Resource Recovery - Concord, California

Mt. Diablo Resource Recovery is a company located at Address: 4080 Mallard Dr, Concord, CA 94520. They can be easily contacted through their phone number 56829113 or through their website mdrr.com.

This company specializes in two main areas: Garbage collection service and Environmental health service. These specialties make them a great option for those looking for a reliable and responsible waste management solution.

Mt. Diablo Resource Recovery offers several convenient services that make them stand out from their competitors. They provide online estimates, onsite services, and wheelchair accessible entrance and parking lot. These features make their services more accessible and user-friendly for all customers.

According to online reviews, Mt. Diablo Resource Recovery has received a total of 50 reviews on Google My Business. Unfortunately, their average opinion rating is only 1.8/5. However, it is important to note that each customer's experience may vary and potential customers should not be discouraged by the low rating.

Reviews of Mt. Diablo Resource Recovery

robertnini

1/5

I am trying to understand why a donut business I manage the waste for in Concord, Ca. is $5935.00 per month for trash ! This is $2000.00 more per month than a far busier locations elsewhere in California. When cities decide who us the consumers are forced to use they have a fiduciary responsibility to protect us from price gouging! Last month we were billed$6235.00 because of extra garbage above the lip of the bin. Frankly, I find Mt. Diablo's, rates unconscionable ! What happened to competition , The American Way?
Robert Nini

Becky Huey

1/5

Absolutely ridiculous "service." Please train your people on how to effectively empty trash cans. I can't begin to tell you how many times I've seen the person shaking my can like there's no tomorrow instead of letting gravity do the work, thereby leaving trash at the bottom of the bin. It's a good week when they actually empty the entire bin. They also lie - recently they failed to pick up my entire street's green waste bins (I checked my neighbors' bins as well to make sure it wasn't just mine). When I called the next day, they told me they had picked up and threatened to charge me an extra fee to come back out. This is what happens when you have a monopoly. They raise rates every year yet the service continues to decrease.

Jon Castor

1/5

Terribly unhelpful customer service. Little to no guidance on the website of what is recyclable in the blue can, so I called. Told that even if I disassemble a metal item, eg a chair or some shelves, so they easily fit in the blue can - it is not allowed in the blue can... It's still a separate bulk item, even though it is not bulky, that needs a special pickup. Twilight zone. The CS person concludes with "good luck getting that recycled". That? Simple safe non bulky pure metal household items! I ~ never hang up on someone, but this time I made an exception.

Elizabeth Hillis

1/5

For the 5th time my green waste bin was not picked up. I’ve had to call customer service to get them to pick it up the next day. If the driver worked at my company they would be fired. How can you miss a large green waste bin? Really I think I should receive credit to my account for lack of service and aggravation. Instead I received a notification of a rate increase! Get your act together!!

Ernie Guerrero

1/5

Damaged our condo complex asphlat from paint dripping from their truck. David Downs Route Compliance manager has been extremely difficult in rectifying the paint spillage to it original state by wanting to spotting large areas of the driveway vs resurfacing. His intent is to save the company money vs rectifying the problem in a professional manner.
The asphalt contractors are in agreement that the right way is to resurface leaving the driveway as it was prior to the spillage. The lack of professionalism and poor business ethics is unacceptable as a service provider to the City of Concord residents.

Robin Jackson

1/5

Only giving one star because I have to to review them. Hands down THE WORST trash company I’ve ever dealt with. Horrible customer see I’ve. Horrible driver “service” over priced for skip service. Anyone considering them on a bid should read these reviews. Waste Management and Republic blow them away. I wish they would shut down. They’re awful.

Ajit Kaushal

1/5

Most ridiculous services of the customer services representative. Due to the long weekends bill did not go through but call first thing in the morning and pay the bill and ask them to call truck driver to pick up the garbage who was standing in front of location. They refused and ask for $ 75.00 extra to pick up when truck was right there. They take the advantage of being single source of service.

Greg Sweetman

5/5

Underappreciated excellent essential service. All of my experience with this service is positive.
Unfortunately often times people only leave negative reviews.
Thank you for being a reliable, friendly, and professional essential service.
Armando is the best!