Neal Auto Parts POWERED BY FENIX PARTS - Peoria, Illinois

Daniel N.

They tell you one price on the phone then they want to almost double it when you come to pay for it. I will never do business with Neals ever again. Since they got bought out they want to complete crap. Told $90 for a AC compressor for my 08 Dodge truck. Come to pay for it and it is now $190 almost.
I am in the process of filing a complaint with the BBB over this as well. It is a shame that a local business got bought out by people that are not local and now they are doing underhanded business. If you tell a customer a price on the phone then wait for them to come in and tell them a price that is more than double. To me that is underhanded business.

Ali H.

Sadly i have to give them 1 star just so i can share my experience because they dont even deserve that, these guys have NO idea what they are doing or selling, bought a part from Lance while discussing the same picture on parts list he sends me a wrong one, week later we discuss it again i email him a picture of mine alongside the one he sends me, guess what week later i get another wrong part! Never ever will buy from Neal Auto Parts and you should stay away too if you think your time and money has any value.
UPDATE: THEY ARE MISLEADING THE READERS. Sent wrong part TWICE and then was told with an attitude to return it for refund. I have attached the pictures for reference. Wasted 14 days with these guys.

Chris C.

3.. 4... 500% over 'you pull yards'. Neals was amazing, many times it saved many people through tough times getting well priced used parts. These new owners? They are 100% over just competitor 'we pull you pay' across the country. Terrible company, ruining a service to working class community in central Illinois and poisoning the market for car parts.

Matthew P.

This business has been bought by investors. Their website says the self-service yard is still open and even lists hours, rules, and prices, but it's all lies. You're not allowed in and they only do business over the phone now. All their parts are kept in an outdoor yard, but they sell them at like-new prices. Don't waste your time visiting, don't waste your money buying, shop ebay instead.

Tom P.

Look no further than Neil’s Auto in Peoria, IL for your auto part needs. I purchased a complete recycled engine with 83 k miles and like new internally. Save yourself lots of Money, call Josh for excellent service.

J S.

Place is shorta of organized. Staff seems pretty freindly. Cool car up in the air for a sign. Thier are carts for you to use. Many tires are already pulled off on a rack up front. Seems they have a full service side too.

They charge you $2 to get in then take advantage of you during half price day by charging you double. Never heard of that ever. As you can by my reviews I been to many a yard.

Prices arent' posted anywhere. Kinda of illegal. At least post most basic parts prices. All other yards do that. You never know if thier playng with the prices. Heard other people conplaining thier too. They claim they can can get them to budge by offering to leave the parts.

Most all of the limited number of pickup trucks they were stripped out. Ford Chevys ect all together. They even admitted that. Car section all of one brand of cars are stuffed together (big and small ).

Prices are high for even half price day. They said a grill is $35 on half price day, complete door is $120 ish. Truck tail gates are like $120 ish half price day. I went to Joliet You Pull it afterwards. They didn't charge me to go shopping, lot more trucks, and prices were cheap at thier everyday prices.Believe thier prices are even on thier site. They even had new Honda short blocks dirt cheap oddly.

KingofChilli82

I used this place for YEARS. ID go there once a month or so and buy a few rear axles. I used to be able to buy them for less than $200 each. ABOUT 20X more than scrap price. IF I DID NOT BUY THEM, THEY WENT TO SCRAP. I called there today and they want $770+ FOR THE SAME AXLE!

Brenda R.

Called and asked if they had an Ignition for my car. They said yes, it was in stock and they quoted me 110. That was out the door today and I get it today. I go there and with the exact change and they're going to tell me it's one eighteenthen. I can't get my part until tomorrow because they still have to take it off the car. The only reason why I was getting it for that price. Because that is twice the price that it is online. Was because I was getting it today. The conveniency and it wasn't even convenient. And then they're not gonna tell me until after I pay the 118 that they can't give him to me until tomorrow. And then if I said okay. I'll just wait and but I already paid for it on my card. So it's gonna take a couple days. So they screwed me either way now.My car is being told tonight.Because I can't move it because I don't have a key.That was a whole point of buying the need to.
Get their story straight before they try to sell things to people