North Springs Improvement District - Coral Springs, Florida

Overview of North Springs Improvement District

The North Springs Improvement District, located at 9700 NW 52nd St, Coral Springs, FL 33076, United States, is a pivotal water utility company serving the residents of North Springs. Their primary focus is to ensure that the community has access to reliable and efficient water services. The company can be reached by phone at Phone: 9547520400. For those seeking more detailed information, their official website nsidfl.gov offers comprehensive insights into their services and operations.

Key Features and Accessibility

One of the noteworthy aspects of the North Springs Improvement District is their commitment to accessibility. They offer a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that all residents, including those with mobility challenges, can access their facilities without difficulty. This attention to detail reflects their dedication to serving the entire community effectively.

Service Quality and Customer Service

Customer feedback plays a crucial role in understanding the quality of service provided by the North Springs Improvement District. With 30 reviews on Google My Business, the average opinion leans towards a modest 2.3/5. However, there are several testimonials that highlight the company's strengths. A positive review praises the staff, particularly mentioning Michael for being patient and making the process easy. Another review commends the company for their efficient response to emergency calls, such as resolving a sewage backup issue promptly. The service is noted for being professional and knowledgeable about the local sewage system, even offering advice on potential maintenance issues to prevent future problems.

Despite these commendations, the mixed reviews suggest that while the North Springs Improvement District excels in customer service and response times, there might be room for improvement in the consistency of service quality.

Recommendations for Prospective Customers

For anyone considering engaging with the North Springs Improvement District, it's beneficial to prepare for a potentially positive experience, especially if you value responsive and knowledgeable customer service. However, it might be wise to reach out to them directly through their website nsidfl.gov to inquire about any ongoing improvements or to address specific concerns you might have about their services. The contact number provided is 9547520400, which can be useful for scheduling appointments or seeking further information.

👍 Reviews of North Springs Improvement District

max M.

5/5

I lived in 2 other cities and had bad experiences with other cities water set up. The guard at the front helped me get in contact with the right person for my needs. Thank you Michael for being patient. You made it easy.

harry

5/5

Excellent service and they responded to emergency service call in reasonable time. Fixed the sewage back up issue. Very professional and knowledgeable of the sewage system in North Springs. Also advised on a clean out issue that may need attention. I contacted a licensed plumber to do the repair before it becomes a major problem in the future. Thank you

Jeff L.

5/5

Hi the security guard was very informative on helping me setup my new account. New to the area. Great service and friendly. Thanks Mike

F M.

5/5

Good customer service, they just didn't want to or policy wise don't remove penalties. I guess north springs is a private water company with no tax funded money?
UPDATE: they don’t refund returned checks fees either…
Update: despite the inconveniences, if possible, it may be best to pay in advanced for as long as you can to avoid overdrafts. And they make it easy to view your bill and water usage, although I would like a more interactive website. Also I would also like if the water reports were more updated than the 2019 report.

Katie K.

1/5

Unethical and discriminatory practices. Will not allow non-property owners to set up a bill in their own name. Never in my decades of life and living in multiple states/countries have I ever run into such a practice.

Addison C.

5/5

Frankie, Eric, Jason, and Ward went above and beyond their duties to help out our community when we had a major flooding issue. They spent over 8 hours of their time to assist us and were professional and incredibly responsive throughout. They even brought in third party engineers and vendors to assist with the issue. Really can't say enough of how helpful they were and I am glad to see that these guys are working at the NSID for our community.

YAR

1/5

Make everything possible to not allow non owners to have bills under their name or even pay for it without the owner, you can't even look at the bill. Never seen this before in any other city I have lived in. Really dumb to make it difficult for people to pay bills 😏

Sharlene S.

1/5

THE BILL ALWAYS ARRIVES IN THE MAIL LATE!!!! Late fees always charged and representative states I need to login to the website so I can see the bill earlier. How about sending the bill in a timely fashion!!! MONOPOLY. Multiple messages left through the months, leaving name and number, but no one returns calls. I wish I had another option for water/sewage. Our credit scores average 800. This is the only biller I ever have issues with. Completely unfair.