Pass One Hour Heating & Air Conditioning - Herrin, Illinois

Phillip F.

Ryan was on time and we throughly discussed what he would be doing during his inspection and the initial cost. He presented a range of other possible costs for repairs following his inspection and explained he would discuss this with me before proceeding with any other work. He was very detail oriented and knowledgable. I was impressed enough to enroll in their maintenance program.

Tyler C.

Really quick service when our heat went out today! It was a snowy day but they were at our house within an hour. Our technician was friendly and explained everything to us, and our heat was back on in no time! They were also very up front about the prices, which we really appreciated.

Adrian R.

Ryan got the part my heater needed installed quickly and properly! And I love that this company sends you a text with a picture of your technician. That is a measure I appreciate them taking for my peace of mind.

Dave H.

With these types of services, you never really know. A lot of times, it's down to the individual performing the inspection/repair, and how conscientious they are as well as being honest and fair - no matter what the standards are as being set by the company. In this case however, we reaped the benefits on both ends!

Not only is PassOneHour highly responsive, friendly, and prompt over the phone, but our technician Ryan Williams is actually AMAZING. Very friendly guy, firm handshake, up-front and clear about what the process will look like when he shows up. Then, he stays out of your way. If you have a question, he is always willing to pause and treat it with the highest priority, even if he is in the middle of something. But after that, he goes about what he needs to do and preserves the feeling of privacy in your home even though he may be coming in and out - not everyone can do that (and speaking of coming in and out, I saw him take his protective booties on and off every single time until I told him that if he was just going downstairs, to not worry about it. So he doesn't need to be asked to respect a home's cleanliness, he just does it out of respect and habit).

After the inspection, Ryan offered us all of our options and was clear and straightforward about what the different costs would be. We picked the option that was best for us, with no pressure or misleading persuasion whatsoever, and we believe we got a fair price. After that, we spent about the next 10 minutes "cutting-up" and having a great conversation about his history in the business. Ryan's bio as you will receive from PassOneHour via text (very nice touch btw) is actually a bit misleading - he's been in the business for 20 years total or thereabouts, not the 5 years it would lead you to believe. He even went to school for the knowledge he is using right now. And on top of all that, PassOneHour does weekend calls whereas a lot of others do not. So if you go with them, you're going to be covered and can have 100% peace of mind and confidence, as well as a pleasurable experience.

Ryan has a great personality and is great with customers. Part of this job is being good at diagnosis and repair, but the other large part of it is dealing with people - and Ryan has the people skills to complement his repair and technical knowledge in a way that few others have achieved who I've dealt with. PassOneHour - keep this man on your team! We need more like him being out with the public.

Great meeting you Ryan, thanks.

Lynn A.

We had our spring service completed by Colten. He did a great job, he arrived on time and completed all the work quickly and efficiently. Most important to me was that he didn't try to sell me any additional services.

Stacey P.

I believe first contact with a company is crucial. I only called for a quote for inspection on a non working unit, but the lady answered so throughly and professionally that I ended up making an appointment. I received a text prior to service man showing up informing me of his estimated arrival time, his name and a short bio including his time with the company. Upon arrival we sat down and discussed in detail the issue with my unit and we confirmed appointment details. During his inspection he showed me what problems he found and discussed my options. After the appointment I received a follow up email that included a copy of my invoice and images taken during inspection.
My 5 star rating was given because this company listened to my concerns, addressed them appropriately and promptly, and most of all they informed me of services they provide without being pushy.

Geo P.

Jeff is great. If you are going to use Pass, ask for Jeff. Very dependable, considerate, honest, and hard working. He's been exclusively servicing and repairing my system for over 5 years.

james B.

Had the technician come in diagnose the problems with my heating unit and he determined what the problem was. He was very polite very concerning about my well-being and did a well outstanding job. Very good service from this company. Ryan Williams is a 20 year experienced technician and he knows most units very well. I would definitely give him a five star rating on his work his knowledge, his respect for others and courtesy about getting the job done.