Phoenix Exteriors Roofing & Solar - Schaumburg, Illinois

Ewa N.

Phoenix Exteriors Roofing and Solar did an outstanding job replacing the roof for the home of my elderly parents, and I cannot recommend them enough. From start to finish, they showed professionalism, care, and excellent communication.

Nicole, who coordinated the job, was incredibly organized and made the entire process stress-free. She kept us informed every step of the way and made scheduling easy. Her kindness and attention to detail were greatly appreciated.

Christopher, who worked directly with my parents, went above and beyond. He was not only knowledgeable but also incredibly patient and considerate. He took the time to explain every aspect of the job to my parents in a way that was easy for them to understand. Even after the job was complete, he returned to make sure everything was done to their satisfaction and to answer any questions.

The team’s work was top-notch, and they treated my family with respect throughout the project. They even made sure everything was cleaned up and left no mess. It’s rare to find a company that combines quality workmanship with this level of customer service. If you’re looking for a trustworthy, skilled, and compassionate roofing team, Phoenix Exteriors is the best choice.

Thank you, Nicole and Christopher, for going the extra mile.

MrVital0805

Brian was an extremely easy and professional to work with. Brian went above and beyond in working with us and insurance. Team that showed up to do our roof was hard working and extremely fast. Our experience in working with Phoenix Exteriors especially Brian has been a pleasure.

David A.

My condo association agreed to use Phoenix Exteriors for a new roof. Phoenix was the best on pricing, timely and professional all the way through the office folks, on-site managers and roofer subcontractors. The job was completed in one day. They were even kind enough to return after the job was completed to pick up some additional debris in the neighbors yards. This is my second time using Phoenix (the other job was personal) and the result was the same…great work all around!

Steve S.

Stay far away from this company. Worst consumer experience I've ever had! We are currently suing them just to receive our money back from this company. Their response below is a complete lie. They are illegally holding our money! We ordered a new roof from Phoenix Exteriors in late September. We had a signed agreement for a new roof with Corey Cross & our roof still sits unrepaired. I gave Corey a deposit of $5,496.61 Oct. 3rd & still do not have a new roof. Phoenix Exteriors refused to honor the contract & refused to refund. This is a breach of contract for nonperformance. My wife tried to contact Corey & Nathan many times & they did not return her texts or calls. Nathan said pay for ice & water shield to code. Original contract states that this & all repairs will be to code. Nathan then requested we pay $855 for chimney flashing. They agreed to repair our severely damaged soffits & then later tried to remove this. We were told the roof would be complete in about 4 weeks in late Sept. & now in February, they left us with a severely damaged roof. We told Cara Rojas that their company has breached the original contract & we need a full refund & ignored. Corey from Phoenix Exteriors also has in the original contract 5 free boards & Nathan tried to change it to no free boards later. This is yet another breach. Phoenix Exteriors failed to apply for the permit for this roof. We were asked in Oct. about a permit & told the permit would be ordered, yet Cara contacted us in December & no permit. This is another breach for nonperformance. I then contacted the owner, Eric Stanis. He refused to honor the original contract & refused to refund. He blamed us & told us to cancel the contract which they have already breached many times & he will charge us cancellation fees they will determine. This is theft. Because of their negligence and multiple breaches this contract has been null and void for months. The contract states that if acceptance is declined by Phoenix Exteriors for any reason, all deposited monies will be refunded by Phoenix Exteriors. They declined to abide by this contract & have declined to refund all monies. The contract also states that any modifications to this contract which change the cost, materials, work to be performed, or the estimated completion date must be in writing & signed by all parties. We never signed the proposed changes. Because these breaches on their part, we are owed our $5,496.61 which they are illegally still holding and refusing to refund. Phoenix is also lying when they stated funds are released. No funds have ever been released to us. Company later claimed they released funds minus their cancellation fees they will determine. The only funds that will be accepted to be released is the $5,496.61. Pictures attached are what Phoenix has left us with, including the highly stressful situation they created.

Jeff B.

Nic did a wonderful job explaining the entire process to me and helping me to initiate the claim with my insurance company. He was very patient with all of my questions and the delays we faced with getting the proper endorsements on the claim check. Once that was all done, it has been exceptionally smooth sailing.

The Phoenix Exteriors team setup all the permits with the city on my behalf. Juan and his crew arrived on time on the date of the install. They put up mesh and posts to protect my landscaping from debris as they cleared the roof off and handled the job. They raked and used a leaf blower to clean the gutters and and debris that fell from the gutters and roof install. Juan was on-site the entirety of the install, and Nic was also on-site to check on how things were going.

They really did an exceptional job on this install and keeping my lawn and landscaping free from debris. Very happy with their work and would highly recommend.

They will be returning to replace our downspouts later in the week and will update again at that time.

George

Don’t use this company for solar installations. The finished product looks awful. You can see the conduit on the roof, it’s not flushed and looks tacky. Snowing right now but I’ll update this review with pictures. I should have used my neighbor’s company. You can’t see the conduit. Phoenix said they will come and paint the conduit after but they have not. They also messed up my brick work when they trenched to the garage roof. Took forever to even get a hold of someone to talk to. Not very responsive. Stay away. If they ever paint the conduit or fix the brick work I’ll update this accordingly.

Wally N.

Phoenix Exteriors did an exceptional job on our new roof, skillfully handling the complexities around our over-sized skylights! Their team was responsive and attentive to our concerns, ensuring a smooth process throughout. The finished roof looks great, and the quality of workmanship is evident in every detail. We highly recommend Phoenix Exteriors for their professionalism and outstanding service.

Shingles: CertainTeed Belmont - Stonegate Gray

Jacek B.

A very professional roofing company. Our roof was damaged by storm and hail and Phoenix handled the repair from start to finish. They made the whole process and fix painless and hassle free. From working with our insurance company, the adjusters and scheduled the repair took a stressful situation and made it stress free. We are very pleased with our decision to cooperate with Phoenix. We have already recommended Phoenix to others and will continue to do so. Thanks Corey, Juan and his team.
Jack B.