Rack Electric - Naples, Florida

Tina A.

I continue to get disappointed with Rack Electric. I recently signed up for an annual maintenance contract and my first appointment was rescheduled unbeknownst to me. I called RE to see when the technician was coming and was then informed that my appointment was rescheduled over a month later.

The rescheduled appointment was this week. Again, I had to call to find out when that was taking place. I left a few messages but still nothing. Finally, one of the nice associates apprised me that Rene worked to schedule my appointment but still not communication to me when they were coming. Lou (technician) came out to do the first maintenance and he was thorough. I have follow-up work that needs to be done and was informed that someone would call me to schedule. No call…and here I am calling and leaving another message.

They are receiving a poor rating because of their lack of communication. They have nice people answering their phones but it’s as if they are from an answering service just taking messages and passing it along. I would like to speak with someone at Rack who can help me get my money back cause no customer should have to hunt down the provider for times and communication.

James B.

Rack Electric has the professional service and attitude we needed here in South Florida. We’ve had our whole house generator for over a decade. Our service from Rack was fast and complete, done right the first time. Jordon was our tech when our Generator was not working at all before the Hurricane warnings were just beginning. The red light indicator on the side was all lit up showing problems. The problem was detailed but he fixed it and showed me what was wrong and the faulty part before he started work. Jordan fixed it quickly and had all the parts required on hand. He cleaned up and tested the unit and gave me a couple tips so the unit would last longer. The generator now cycles perfectly each week at the specific time. Rack is the most cost effective and a true leader in their field.

Mark

My generator was well installed and I’m happy with the end result. I had an issue a year out and they were very on top of coming out and fixing it and the crew stayed until 10 PM trying to make things look perfect.

Lisa W.

Corey performed service on my generator today and did a great job, despite having to work in the rain. He was very nice, provided information about what he was doing, and notified me when he was done.

My overall experience with Rack Electric has been excellent.

Stephen C.

Rack electric installed my whole house generator. I found them to be honest and professional. They did an excellent job! Post installation they maintain the system under a service contract.i highly recommend them for generator service. You won't be disappointed

David W.

Service Technician showed up unexpectedly but was professional approach about the situation that we have been dealing with he came just to do a maintenance service and found out from me that we were having problems for awhile. I have a plan that I paid for every year since installation that they are supposed to monitor my generator and if there is a problem they would contact us and they would know there was a problem!! We have never been notified I’ve had to notify them . I have tried for two (2) months to find out why I have never been contacted from them but I have never been able to talk to anyone that is in charge they will not return my calls. I have been told that Sky l believe is her name. Still waiting!!!! Jordan did the maintenance and got me running again Thanks to him 🙏

Bruce C.

I received a text advising that my generator required service. I called the Company and they promptly made an appointment for a technician to perform the service. The technician was polite and appeared to be knowledgeable. My only comment is that it was only later that I learned that he recommended a surge protector. I learned that from an email with the cost.

In general, the Company has been very responsive.

Bill L.

I received a routine maintenance visit, second for the year, from the Rack technician, whose name I forgot. The explained everything in detail and conducted a thorough inspection that included loss of power. It had rained a lot and the tech apologized for getting mud in my garage! I’ve been pleased with Rack to date, much better than Energized Electric.
Note: I would have included the technician’s name in this review but it was not on the invoice I received. Rack may want to put it on the invoice.