Recology Mountain View - Mountain View, California

Pak C.

The forst time i went here the 2 young men were sitting i asked them about recycling questions one stood up and came to help.
Today i went here again and all i say was a gentleman glued to his phone whe older ladies brought stuff in a bag and put it in the bin and also i brought in a TV i took it out and placed it in the bin not a peep out of him nor did he move. Its so sad that ppl dont do their jobs well these days.

Petr S.

I come at 11:30 from kind of far away, and they were telling me that it is closed for lunch. The website doesn’t say anything about lunch time. And even …. They have more then 1 person working there - so what’s the big deal. !
PEOPLE TODAY JUST DO WHATEVER THEY WANT - it is not fair for people. Please management do something about this, otherwise I am reporting it to BB&B asap.

Nino B.

This is not a very customer friendly operation. They have one very small flat bed wire cart to use for transporting recyclables from your vehicle to sort on the premises. Other places I’ve been to other places with more flexible staff who allow you to take the waste containers to your vehicle to sort bottles and cans but these guys won’t let you. Plus, I don’t know why it took forever to get cash. I was just standing there waiting as they were doing busy work. Most places pay right after they weigh.

Anthony P.

Mountain view resident, brought in some textiles for recycling, since their website says they take them. Was told by two attendants they do not take textiles, and that the website is "very wrong". So, I suppose, one should not trust their website, or not trust the attendants. Waste of time.

C Q.

Horrible experience and I can’t recommend anyone coming here. I had recyclables I am physically unable to bring to the location as well as lacking the vehicle to transport. I had booked a person to drop the recyclables off for me.

Upon my helper arriving to this location, they told him that because the person dropping off is “not a resident of Mountain View” that they couldn’t accept the recyclables. I called the phone number on google for this location that sent me to a call center where I was able to confirm my identity, the vehicle, the person dropping off my recyclables as well as the type of recyclables (which was nothing but card board boxes). The lady who answered let me know she would call the supervisor and let him know the gentleman was there for me. The supervisor, Mark Gray declined to accept the recyclables after I already confirmed my identity and residency in Mountain View to the call center person. She called me back and let me know that mark had declined to take my recyclables

I even requested to speak to the general manager, Marcus. after explaining to him I couldn’t make it to the location myself, he said it was policy that they couldn’t take recyclables from a non-resident even though I confirmed who I was and all other information requested. They are committed to doing the bare minimum and have no desire to help. Truly disappointing.

LIVE4 U.

Showed up at noon on a Thursday, says to wear a mask before entering, noticed customers were already there grabbing all the tubs and sorting. Tried to get one but a employee came out of nowhere from behind the white mesh windows and rudely said to wait my turn. Another employee said milk jugs & muscle milk bottles weren’t allowed due to no “crv”. The 1st employee said to sign but the receipt wants you to print your name and sign 🤷🏽‍♂️

Besides rude customer service, this place is clean enough for flip flops.

Steve S.

Sometimes there’s a backup, but the people are friendly and efficient. Great place to drop off recycling.

Marsha M.

I consistently have things left behind or they spill trash and recycling over the street. Overly complicated rules for pickup, barriers for many. Bins that use way too much plastic. Poor customer service. "Waste Zero" doesn't mean much when they tell you if they can't sell your recycling then they don't take it - sounds distinctly non-zero waste to me.