Renewable Resources, LLC - Boonville, Indiana

scot D.

Horrible drivers. The main issue is their recycling truck drivers. When they do pick it up, which is hit and miss, they consistently have trouble putting the recycle items in the truck. It always ends up in the street, scattered about. When I register a complaint, nothing gets resolved. I go out and clean up after them all the time.

Well, they struck again! Best, most accurate, drivers around... There’s an old saying that it’s easier to fool someone than to convince someone they’ve been fooled. Guilty. We should have moved on to a reliable provider a year ago. You get what you pay for. I will be sharing a video of the first time they made a mess if I can upload it. Do yourself a favor and go with a more professional company.

Trissa C.

If I could give zero stars I would. I had their service for two years. I regularly had to call them because my trash wasn’t picked up. I was charged $72 for the quarter, and they only picked up the trash without me calling about it once in October. They didn’t pick up my trash at all the first two weeks of November so I called and cancelled the service. They only refunded my money for December, when I clearly hadn’t received any service for the month of November. They stopped answering emails when I inquired why I wasn’t reimbursed for all of November as well. I’d rather pay more for good service than less for shotty service. I have more to do in my personal life as a single parent than constantly remind a business to do the job I’m paying them to do.

Valarie L.

Awful service. We have been with them for 8 years and they refused to pickup our trash because it was too close to the mailbox. One time. They got out of the truck to put a handwritten tag on it, but couldn't take it. Called to see when they were going to come back and they "can't tell" us. Told them we are going to switch to a different provider and they did not care at all. We've also had other issues with them like disappearing a trash can, not picking up at all, scattering trash in the road, and general rudeness overall. They used to be the cheapest, but they aren't anymore. Definitely not worth the horrible service.

Kristina D.

We have been with this company for many years, but only because our rate was much cheaper than the other waste disposal companies. We should have switched long ago and have finally had it with this place. They change drivers like teenagers change their socks, which tells me something is not well within the management. As far as our service, IT IS ABSOLUTLY horrible! Our trash cans are either missed completely, or half-way on the street, knocked over, incur new damage, or the trash ends up all over the street. We keep calling them, but they just tell us they will talk to the driver and that's it. Apparently, doing that is not working. We have had enough! I would strongly discourage this company's service, even if it's a few bucks cheaper. It's not worth it!

Bradley Y.

This service is ridiculous, my wife has called and complained several times. She was told that our trash would definitely be picked up this week. Now it's Friday and snowing again and still not dumped. Thier trash cans are still setting by the road all up and down north green river road. Trash cans sitting north of 57 have been dumped but south end of green river road are all full and still sitting by the road. Have been on the phone for over 25 minutes now and still on hold. Hopefully this is people leaving thier service, because it is just horrible, my trash cans have been by the road for 3 weeks now and still not dumped. I will promise these people that if the snow plows knock my cans over and trash goes everywhere, I'm not picking it up and I will call a service to come clean my yard and will seek more actions to reimburse me for the money I pay to have my yard cleaned up. This is bs and NOBODY should have to deal with this...if your looking for trash service...keep looking, don't even waste your time. I'm sorry but this is horrible.

Chrystal G.

I live on far east side by Price Park and I can't say enough about the drivers this company has. They clean up every little piece of trash and are so professional and polite. I have had this company for many years and will continue just because of the drivers. Let them know we appreciate the hard work they do.

James B.

Good price even thought the trash can is smaller. with the recycling I have little to put in trash. Unfortunately the recycling truck missed my recycling and a trash truck picked up both trash and recycling. Defeats the purpose. Customer service is responsive, but the drivers are a coin toss. Still hands down better than my previous service provider.

Rob N.

Do not recommend them. Their drivers have no care. Left tons of trash scattered throughout my yard and neighbors yard. The trash pictured is what wasn't blown away by passing traffic and wind after hours of it sitting there before I got home. My cans were left in the road. It takes 20 mins on hold for anyone to pick up the phone. Feels like they hope you just hang up. I suggest you use anyone else. I called about the trash and cans and was told someone would come fix the situation, but no one came. So if you want to be lied to and have your trash scattered everywhere, Renewable Resources is your best bet. If not, I'd look elsewhere.